Customer Service Supervisor
Full-time
Ascendo Resources
Role Overview
The supervisor will oversee a team of five CSRs . Each CSR manages their own customer accounts, and the supervisor will lead the team and support customer and warehouse operations.
Key Responsibilities
- Supervise and support the five CSRs and their account responsibilities
- Coordinate 3PL activity, including containers and trucks
- Receive and coordinate orders coming from the warehouse
- Support A/R and billing processes
- Oversee inventory tracking and help ensure inventory information is accurate
- Support import and export documentation
Must-Have Experience
- Previous management or team leadership experience
- Strong inventory tracking experience — this is very important
- 3PL experience
- Bonded cargo experience, including the documentation
- Knowledge of all three U.S. in-bond movement types:
- Type 61 – Immediate Transportation (IT)
- Type 62 – Transportation and Exportation (T&E)
- Type 63 – Immediate Exportation (IE)
- Import operations and export documentation experience
- A/R and billing experience
- Spanish and English are noted for the role
Vacancy posted 1 day ago
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