FRONT DESK REPRESENTATIVE

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Paid time off
• Vision insurance

About the Role:
Join Red River ENT where you'll play a vital role in ensuring our patients receive the best care possible. This position offers an exciting opportunity to work in a collaborative environment dedicated to quality healthcare in Alexandria, LA.

The ideal candidate that we are looking for is desiring long term employment. They must be a friendly, responsible, organized individual who enjoys working with the public and has strong communication skills. This individual welcomes patients, answers telephones calls in a knowledgeable and professional manor and manages the priorities in this fast paced, growing ENT practice.

Candidate Expectations for Front Desk Representative :

• Welcome and greet patients and visitors 
• Answer a large volume of calls daily
• Schedule Appointments 
• Assist patients with understanding their insurance benefits 
• Enter and maintain accurate records in the electronic health record system.
• Collaborate with clinical staff to ensure seamless patient care and billing processes.
• Support the department with any additional tasks as needed.
• Verify patient insurance eligibility and benefits prior to appointments.
• Collect co-pays, deductibles, deposits and post payments.
• Attention to detail and organization abilities. Problem solve.
• Dependable, punctual attendance 
• Maintain patient confidentiality
• Capable of working in a fast paced, high pressure, high volume work space
• Able to sit for long periods of time

Experience/Qualification:

• High school diploma or equivalent; advanced education in healthcare administration preferred.
• Minimum of 1 years experience in medical background
• Strong understanding of medical terminology and insurance processes.
• Excellent communication skills and a patient-centered demeanor.
• Proficiency in electronic health record (EHR) systems and billing software. (Eclincial Works preferred)
• Detail-oriented with strong organizational skills to manage multiple tasks.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of HIPAA regulations and patient confidentiality standards.