Director of Operations

Director Of OperationsThe Director of Operations plays a critical leadership role in creating the conditions for student success by ensuring that all non-instructional functions of the school run with excellence. This position is responsible for driving the strategic direction of school operations across the campus, overseeing facilities, safety, food services, enrollment, compliance, and more, so that educators and students can focus on teaching and learning.Reporting directly to the Chief Operating Officer and managing a team of school-based staff, the Director enforces consistency, operational excellence, and a culture of service across all areas. By building efficient systems and modeling a standard of high expectations, urgency, and accountability, this role ensures that every operational decision supports Meeting Street Schools' mission: to provide a life-changing education for all students.Core Responsibilities:Serve as a key member of the school leadership team by acting as a liaison between the school Operations team and other departmentsAct as a strategic advisor and thought partner to school principals, ensuring operational systems and decisions empower instructional leadership and student successOversee the development of the school master calendar and plan the school budget in collaboration with the school leadership team and Meeting Street Schools Network teamPartner with Network HR Team and school management team with the onboarding and offboarding of campus employeesContinuously assess operational practices to identify opportunities for optimization, innovation, and alignment with MSS's commitment to delivering best-in-class educational experiencesOperations Team Management:Provide vision, leadership, and oversight to all school operations staff, ensuring they operate with clarity, purpose, and accountabilityDrive performance, coach, and develop operations staff; conduct weekly team and one-on-one meetings to ensure alignment and growthAct as the primary contact for external vendors, such as custodial and food service staff; manage support staff through these vendors as neededModel and reinforce a culture of high expectations, urgency, and service excellence across all operational domainsAttendance and Enrollment:Train Operations and Student Support Teams on attendance and truancy protocols and track progress regularlyManage approval process for truancy referralsOversight of the attendance process to ensure completion and accuracyOversee the processes for new student enrollment, re-enrollment, withdrawals, and tuition/fee collectionCoordinate family partnership meetings for new student enrollmentsCompliance:Serve as a liaison between the school, the Meeting Street Schools Network, and its partner district for compliance mattersProvide support to the network team in maintaining compliance with Title I, as well as all applicable district, state, and federal regulations, as neededMaintain documentation and files for compliance reportingFacilities Management:Drive superior standards across security, maintenance, and cleanliness of the campus, fostering a safe and well-maintained environment that reflects our standard of excellenceOversee campus food, transportation and health services programsEnsure the campus map is maintained and up to dateWork with the network and district partners to implement a multi-year plan for campus improvements and maintenanceSafety:Annually train all staff, and mid-year hires as needed, on emergency proceduresSchedule, conduct, and evaluate emergency preparedness exercises to ensure flawless executionOversee the safety and security of school facilities, ensuring they meet district-level requirements, as applicableSchool Culture:Champion our values of exceptional teaching, innovation and growth mindset, life-changing student achievement, and gratitude and responsibilityCommit to constant professional and personal growth through reflection, feedback, and collaborationParticipate and engage in school and community eventsQualifications:Required Experience:Proven experience supervising and managing high-performing operations organization and/or equivalentAbility to develop and manage budgets for multiple projects or departmentsProficiency with Microsoft Office Suite, G-Suite, and project management softwareDemonstrated experience creating and managing task management systems for facilities operations, including tracking and prioritizing requests, and efficiently resolving time-sensitive service issues with a high standard of qualityPreferred Education, Skills and Competencies:5+ years of experience, or equivalent, in operations, with proven success in driving sustainable processes to drive outcomesBachelor's degree in Business Administration or related field preferredExperience working in educational or nonprofit environments is a plusExtensive knowledge of the enrollment process and student attendance trackingStrong project management skills with the ability to prioritize tasks and balance competing deadlinesExcellent communication and interpersonal skills to collaborate effectively with team members, school leaders, and external vendorsStrong problem-solving skills and the ability to work independently in a fast-paced environmentPhysical Requirements:Ability to occasionally lift and/or move up to 25 poundsAbility to stand or walk for extended periods, up to 5 hours per dayClassification and Benefits:This is a salaried exempt position, eligible for comprehensive benefits, including:Health, Dental, Vision, and Pet InsuranceLife Insurance and Disability CoverageRetirement Plans and Tax-Favored Spending Accounts (FSA/HSA)Paid Time Off and Employee Wellness ProgramsProfessional development opportunities to enhance your expertise and career growthSalary Range: $86,000 - $105,000Meeting Street Schools is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.