Admissions Representative

Enrollment Advisor

Location: Hybrid (Chandler, AZ)

Reports to: Admissions Supervisor

Employment Type: Non-Exempt/Full-Time

About StrongMind

StrongMind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we've partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion, and bold thinking.

We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At StrongMind, you'll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.

The Team You Will Join

You'll be part of the Admissions team, working closely with Admissions Liaisons, Admissions Leadership, Federal and Special Programs, Reception, and school teams. This team is responsible for guiding prospective families through the early stages of the admissions process and ensuring applications are complete, accurate, and ready for the next step.

The team culture is collaborative, service-oriented, and detail-driven, with a shared commitment to making the admissions experience clear and welcoming for every family. You'll play an important role in keeping applications moving, supporting families, and helping the team deliver a consistent and responsive admissions experience.

The Difference You Will Make

As an Admissions Representative, you'll be one of the first points of contact for families beginning their admissions journey. Your work will help prospective students and families navigate the initial application process with clarity, confidence, and support.

You'll review applications, verify information, identify missing documentation, and communicate next steps while ensuring every interaction is handled with care and professionalism. Through accurate documentation and thoughtful follow-through, you'll help create a smooth transition to the assigned Admissions Liaison.

Your attention to detail, responsiveness, and commitment to service will help minimize delays, reduce unnecessary rework, and create a positive first impression for the families we serve.

A Typical Day Looks Like

While no two days are exactly the same, you can expect to:

• Serve as an initial point of contact for prospective students and families through the general Admissions queue and assigned outbound follow-up.
• Complete Tier 1 Verification Calls, including identity and contact verification, application reviews, applicable Federal Programs indicators, and confirmation of initial admissions information.
• Review applications and submitted documentation for completeness, identify missing or conflicting information, and communicate clear next steps and deadlines to families.
• Maintain accurate application notes, statuses, follow-up dates, tags, assignments, and other required documentation in approved systems and trackers.
• Create required tracker entries, confirm appropriate Tier 2 assignments, and assign applications to the designated Admissions Liaison in accordance with department standards.
• Respond to routine admissions questions, assist families with application completion, and escalate complex or compliance-sensitive matters through established channels.
• Collaborate with Admissions Liaisons to ensure complete and accurate application handoffs, minimizing delays and unnecessary rework.
• Support walk-in coverage, seasonal admissions priorities, and other assigned department responsibilities while meeting service, productivity, and quality expectations.
• Partner with Admissions Leadership, Federal and Special Programs, Reception, and school teams to resolve questions and support a consistent family experience.
• This position requires availability to work core business hours of 8:00 AM to 5:00 PM Arizona time, Monday through Friday.

This role balances independent work, family communication, and structured processes and is well-suited for someone who enjoys helping others, managing details, and keeping multiple priorities moving in a fast-paced environment.

Your Expertise Includes

We're looking for someone who brings:

• At least one year of experience in customer service, contact center operations, admissions, student services, administrative support, or a related deadline-driven environment.
• A high school diploma or equivalent.
• Clear, professional written and verbal communication skills, including strong phone etiquette and the ability to explain multistep requirements in simple, accessible language.
• Strong organizational and task-management skills, with the ability to manage multiple applications, deadlines, and communication channels.
• Excellent attention to detail when reviewing application information, documents, notes, and system data.
• The ability to work independently within established procedures, exercise sound judgment, and recognize when an issue requires escalation.
• The ability to maintain confidentiality and follow FERPA and other applicable school, state, federal, and organizational requirements related to student information.
• Comfort using browser-based business systems, email, messaging, and contact-center tools, along with the ability to adapt to new systems and changing processes.
• The ability to meet established service, productivity, documentation, attendance, availability, and quality expectations.
• Valid IVP Clearance Card

Bonus points if you also have:

• Experience in K12 education, online education, school admissions, registration, or student support.
• Experience managing a work queue, caseload, or follow-up list in a high-volume environment.
• Experience with PowerSchool Enrollment, PowerSchool SIS, RingCentral, another contact-center platform, or comparable systems.
• Bilingual English/Spanish communication skills.
• Experience reviewing residency, identity, custody, or other compliance-related documentation.
• Additional education or relevant professional training.

What Success Looks Like

In this role, success means creating a positive and organized start to the admissions journey for prospective families while helping the Admissions team maintain an efficient and consistent process.

You'll know you're making an impact when:

• Families receive timely, accurate, and professional initial support.
• Tier 1 Verification Calls and initial application reviews are completed accurately and consistently.
• Application documentation, statuses, assignments, and follow-up activities remain current and complete.
• Applications transition to Tier 2 and the assigned Admissions Liaison with minimal avoidable rework.
• Routine questions are resolved efficiently, and complex or compliance-sensitive matters are escalated appropriately.
• You consistently demonstrate reliability, responsiveness, attention to detail, and strong follow-through.
• You effectively manage your assigned workload while meeting established service, productivity, and quality standards.
• You adapt to changing application volumes, school calendars, and department priorities while maintaining a positive family experience.

Our Commitment to Inclusion & Belonging

At StrongMind, we believe the best ideas come from bringing together people with different perspectives, experiences, and ways of thinking. A diverse and inclusive workplace fuels creativity, strengthens collaboration, and helps us build better solutions for the students, families, and communities we serve.

We are committed to welcoming a broad range of talent and encouraging all qualified individuals to apply. We strive to create an environment where everyone feels a sense of belonging and is empowered to contribute, grow, and do meaningful work.

How We'll Take Care of You

We believe that when people feel supported, they do their best work. At StrongMind, your well-being isn't a perkit's part of our culture.

Our commitment to you includes:

• A competitive total compensation package, including medical, dental, vision, and voluntary benefits
• Well-being that works for real lifefrom an on-site gym, virtual wellness programs, and wellness coaching to flexible work options for select roles, because your well-being fuels your brilliance
• Unlimited PTO for exempt roles, plus additional "life happens" days when you need flexibility
• A fully paid holiday week off at Christmas, so you can truly rest, reset, and reconnect
• Recognition and rewards that celebrate birthdays, meaningful milestones, legendary work, and community service hours that let you give back
• Quarterly Town Halls that keep communication transparent, honest, and human
• Annual social events and traditions we genuinely look forward tolike Halloween celebrations, Wellness Fairs, and other moments that bring our community together

We're intentional about building a workplace where people feel valued,