Product Executive Director of Wallets

Job Description

Are you energized by the opportunity to shape the future of payments and commerce? At JPMorganChase, you'll have the rare chance to conceptualize and build transformative fintech platforms from the ground up, working alongside some of the most talented product minds in the industry — all while making a meaningful impact on tens of millions of customers.

As an Executive Director of Product Management in the Connected Commerce, Wallets and Lending team, you will lead the vision and development of next-generation payment platforms, driving innovation and building seamless digital commerce experiences for Chase customers. You'll lead a high-performing team of product managers, foster a culture of collaboration and learning, and partner across technology, design, and analytics to bring bold ideas to life at scale.

Job responsibilities

• Define and communicate the vision, strategy, and roadmap for your product line, aligning stakeholders across the organization
• Conceptualize and build platforms and products from 0 to 1, driving development from ideation through scale
• Hire, lead, and develop a team of product managers, fostering a culture of motivation, innovation, and collaboration
• Manage executive stakeholder relationships and deliver regular updates on product strategy, progress, and performance
• Partner closely with Technology, Design, and Analytics teams to lead end-to-end product development efforts
• Translate features and requirements into clearly written documentation for engineering teams
• Monitor product performance against goals, identify enhancement opportunities, and develop remediation plans as needed
• Manage product backlog, production support, issue and defect resolution, and prioritization
• Lead quarterly and annual planning with cross-domain stakeholders, managing requirement intake and prioritization
• Collaborate with Risk, Controls, Legal, and Compliance partners to maintain a strong risk and controls environment

Required qualifications, capabilities, and skills

• 10 years of experience in product management within financial services
• Experience building and scaling customer-facing products in payments or money movement
• Demonstrated ability to drive change within large, matrixed organizations and manage stakeholders across multiple functions
• Strong passion for understanding customer needs with a proven ability to build scalable platforms
• Ability to think strategically while diving into execution-level detail to ensure successful delivery
• Outstanding verbal and written communication skills
• Strong knowledge of UX principles, engineering practices, and Agile product development methodologies
• Proven track record of managing risk and controls in a product environment
• Bachelor's or Master's degree in Computer Science, Engineering, Business Administration, or a comparable field

Preferred qualifications, capabilities, and skills

• Background in fintech or direct experience with payment platform development

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.