IT Coordinator

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.


Job Summary


Our client is seeking an IT Coordinator to manage and provision equipment, provide basic user support, and maintain documentation and ticketing. This role involves processing hardware, handling help desk tasks, and ensuring compliance with standard procedures while offering excellent customer service.


Responsibilities / Job Duties

• Process returned hardware, reset, image, and prepare PCs, laptops, and peripheral equipment.
• Handle entry-level help desk tasks including basic password resets and routine troubleshooting.
• Accurately log and manage support requests using Zendesk or similar tools.
• Follow Standard Operating Procedures (SOPs) to maintain process consistency.
• Provide friendly and professional customer service onsite.

Minimum Education and Experience Qualification Requirements


Education

• High School Diploma or equivalent required.

Qualifications

• Hands-on experience with Windows-based environments and basic networking.
• Strong ability to follow documented workflows and maintain detail orientation.
• Understanding of ticketing platforms and IT asset management.
• Excellent communication skills and strong customer service orientation.
• Proven dependability to complete tasks independently.

Experience

• Preferred experience includes an Associate degree in IT or foundational IT coursework and familiarity with Active Directory or Microsoft Azure/Entra ID.

Skills

• Technical familiarity with PC/laptop hardware and basic networking.
• Strong note-taking, attention to detail, and communication skills.
• Exposure to ticketing systems like Zendesk.

Schedule / Shift


Monday-Friday 8am-5pm


Benefits

• Paid Sick Leave
• Health Benefits / Dental / Vision

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:


With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.


Any required state or Joint Commission training is compensated at the state or local minimum wage rate.


* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients