HVAC Dispatcher

HVAC Dispatcher OpportunityDo you want to work at the coolest HVAC company in the Chicagoland area? Then come and grow with us at Green Air Care!We are seeking a motivated HVAC Dispatcher for our company. Specifically, someone who loves helping people, has a customer first attitude and believes in service with a smile!Why Work Here?WE CARE ABOUT YOUR SUCCESS! EXCELLENCE, INNOVATION, RESPECT, & INTEGRITY are our fundamental core values here at Green Air Care. We are committed to making sure YOU are provided with all the tools you need to GROW and SUCCEED! What you do matters here!What We're Offering:$23.00 - $26.00 per hourFull-time schedule with weekends/overtime as neededAwesome Employee EnvironmentWork/Life BalanceMedical, Dental, Vision, and Life Insurance for you and your familyLong Term and Short-Term DisabilityHSA with Company ContributionCritical Illness and Accident Insurance401K401K MatchPaid TrainingPaid Time OffEmployee Referral ProgramGenerous Employee Discounts on anything we offerResponsibilities:Answer incoming callsAssist with scheduling and organization on the dispatch boardReview, resolve and close service ticketsEfficiently schedule and route service calls to techniciansPre-call customers and page service ticketsResolve any open or incomplete tickets on board from the previous dayReport any issues from the field to the Service ManagerKeep records of customer interactions, process customer accounts and file documentFollow communication procedures, guidelines and policiesTake the extra mile to engage customersSkills:2 years of dispatching experienceProven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt and respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively.Make sure you are OK with a commute to Buffalo Grove, 60089Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.