Manager - Outreach

Job Description

Job Description

Description:

Job Title: Manager - Outreach

Company: Source Sports Medicine

Market: Atlanta

FSLA Status: Exempt

Position Level: Level 11

SUMMARY:

• The Manager – Outreach provides strategic and operational leadership for Source’s area outreach programs. This role has market-level ownership for growth, partner relationships, financial performance, and team development, while still maintaining a clinical presence to ensure care quality and credibility. The Manager serves as the primary liaison between outreach partners and Source leadership, ensuring high-quality service delivery, scalable operations, and alignment with Source’s mission, values, and compliance standards.

JOB DUTIES AND RESPONSIBILITIES:

Leadership & Market Oversight

• Provides leadership and preparation in alignment with Source’s core values, policies, and procedures.
• Oversees outreach operations across the Atlanta market, including clubs, tournaments, and community partnerships.
• Serves as market lead for outreach growth, partner retention, and service expansion.
• Identifies strategic opportunities for program growth and improved quality of care through market analysis, community engagement, and professional association participation.
• Acts as an escalation point for operational, clinical, and relationship issues within the market.

Operations & Staffing

• Coordinates and monitors daily outreach operations, including scheduling and coverage for athletic training services across assigned venues.
• Provides leadership and oversight of PRN and full-time outreach staff, supporting performance, engagement, and professional development.
• Partners with Recruiting and People Operations on staffing forecasts, onboarding, and retention strategies for the Atlanta market.
• Assesses workflows regularly and develops alternative solutions to improve efficiency, coverage reliability, and service quality.

Partner & Contract Management

• Manages new, renewing, and expanding contracts in collaboration with healthcare partner leadership, marketing, and Source administration.
• Maintains strong relationships with stakeholders.
• Ensures consistent, professional, and timely communication with all internal and external partners.
• Supports marketing and community outreach efforts to promote Source’s healthcare partners and outreach services.

Financial & Performance Accountability

• Monitors staffing utilization, PRN spend, and operational efficiency to ensure financial sustainability.
• Oversees accurate reporting, documentation, and maintenance of outreach injury tracking and data systems.

Clinical Oversight & Coverage

• Ensures high-quality patient care and customer satisfaction through engagement with physicians, emergency care, urgent care, schools, clubs, and internal stakeholders.
• Maintains clinical competence in on-field assessment, injury prevention, and care delivery.
• Provides athletic training coverage, averaging 15-20 hours per week, to support teams, model best practices, and stay connected to field operations.
• Identifies patient needs for ancillary services and ensures appropriate follow-up and referrals.

Compliance & Professional Standards

• Ensures complete, thorough, and compliant documentation and data reporting.
• Upholds ethical standards, patient rights, and regulatory requirements.
• Maintains professional affiliations through participation in state, regional, and national athletic training organizations and adherence to NATA best practices.

SUPERVISORY RESPONSIBILITIES

• Directly supervises Outreach Athletic Trainers and other assigned healthcare professionals within the Atlanta market.
• Responsible for interviewing, training, scheduling, performance evaluation, coaching, corrective action, and recognition.
• Carries out supervisory responsibilities in accordance with Source policies and applicable laws

REQUIREMENTS:

• Master's Degree (MA/MS) or equivalent, or six to ten years of related experience and/or training, or equivalent combination of education and experience.
• Strong communication, conflict resolution, and relationship management skills.
• Certificates, licenses and registrations required:
• Maintains current licensure by the state of Georgia and be certified by the Board of Certification.
• Preferred member of National Athletic Trainer’s Association, Southeast Athletic Trainer’s Association, Georgia Athletic Trainer’s Association.
• BLS certification is required.
• Computer skills required: Accounting Software; Contract Management Systems; Development Software; Human Resource Systems; Inventory Software; Microsoft Office Suite; Payroll Systems; Project Management Software; Concussion Management Software
• Other skills required:
• Maintain independent liability insurance in addition to liability insurance provided by employer.
• Maintain a valid state driver’s license, a satisfactory driving record, proof of insurance, and reliable transportation.
• Exhibits clinical competencies in treatment aspects for sports medicine patients.
• Experience with athletes in numerous high school sports.
• An in-depth knowledge of basic training program principles for a variety of sports.
• Preferred experience:
• Experience with contract execution, scheduling systems, and operational reporting.

CORE COMPETENCIES:

• Adaptability
• Adapts to changes in the work environment
• Manages competing demands
• Accepts criticism and feedback
• Changes approach or method to best fit the situation
• Business Ethics and Compliance
• Upholds organizational values
• Performs duties in an ethical manner
• Understands and respects patient’s and customer’s rights
• Adheres to rules regulations and policies
• Operates within scope of position
• Customer Service
• Displays courtesy and sensitivity
• Manages difficult or emotional customer situations
• Meets commitments
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Dependability
• Responds to requests for service and assistance
• Follows instructions, responds to management direction
• Takes responsibility for own actions
• Commits to doing the best job possible
• Keeps commitments
• Meet attendance and punctuality guidelines
• Safety and Security
• Observes safety and security procedures
• Determines appropriate action beyond guidelines
• Uses equipment and materials properly
• Reports potential unsafe conditions
• Initiative
• Volunteers readily
• Undertakes self-development activities
• Seeks increased responsibilities
• Takes independent actions and calculated risks
• Looks for and takes advantage of opportunities
• Asks for help when needed
• Performance Improvement
• Participates in performance improvement efforts
• Strives to increase personal productivity
• Develops efficient work methods
• Seeks ways to improve systems and services
• Job Knowledge
• Demonstrates technical skills and knowledge
• Exhibits ability to learn and apply new skills
• Keeps skills and knowledge current
• Pursues continuing education
• Judgment
• Displays willingness to make decisions
• Exhibits sound and accurate judgment
• Supports and explains reasoning for decisions
• Includes appropriate people in decision-making process
• Makes timely decisions
• Interaction with Patients and Other Customers
• Listens and responds to patient needs
• Respects patients’ confidentiality and privacy
• Treats patients and families with compassion
• Adapts communication to meet patient needs
• Supports social, spiritual and cultural needs
• Manages difficult or emotional patient situations
• Planning and Organization
• Prioritizes and plan work activities
• Uses time efficiently
• Plans for additional resources
• Integrates changes smoothly
• Sets goals and objectives
• Works in an organized manner
• Patient Care
• Implements plan of care
• Monitors and documents patient response
• Bases care decisions on plan of care
• Involves patient and family in care decisions
• Evaluates and revises plan of care
• Teamwork
• Balances team and individual responsibilities
• Exhibits objectivity and openness to others’ views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests
• Medical Equipment Use
• Understands equipment operation
• Demonstrates technical skill in using equipment
• Maintains equipment in working order
• Troubleshoots equipment problems
• Documentation
• Documents required information
• Uses correct terminology
• Conforms to required style and format
• Submits documentation on time
• Complies with legal guidelines

PHYSICAL/MENTAL/COGNITIVE DEMANDS AND WORK ENVIRONMENT:

The physical, mental, and cognitive requirements described below are representative of those that must be met to successfully perform the essential competencies/functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential competencies/functions.

• Physical Requirement
• Must be physically able to operate a variety of equipment, machines and tools. Must be able to use body members to work, move or carry objects or material. Must be able to exert up to forty (40) pounds of force occasionally and/or up to twenty (20) pounds frequently. Must be able to lift and/or carry weights of 100 to 150 pounds with assistance. Physical demand requirements are at levels of those for physically active work.\
• This position requires the ability to perform physically active work in diverse environments, including athletic venues and clinical settings. Requirements include lifting, standing, walking, exposure to variable weather, and the ability to respond effectively in emergency situations.
• Mental Requirements
• Requires the ability to learn and understand relatively complex principles and technique; to make independent judgement in absence of supervision; to acquire knowledge of topics related to primary occupation. Requires the ability to record and deliver information to explain procedures, to follow verbal and written instructions.
• Environmental Demands
• Must be able to work in a variety of environments: busy, loud, quiet, crowded, temperatures, etc.
• Interpersonal Communication
• Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to co-workers or assistants.
• Language Ability
• Requires the ability to read a variety of informational documentation, directions, instructions, methods, and practices
• Intelligence
• Requires the ability to make independent judgements in absence of supervision; to acquire knowledge of topics related to primary occupation.
• Verbal Aptitude
• Requires the ability to record and deliver information, to explain procedures, to understand and follow both verbal and written instructions
• Numeric Aptitude
• Requires the ability to utilize mathematical formulas; add and subtract totals; determine percentages; determine time and weight
• Form/Spatial Aptitude
• Requires the ability to inspect items for proper length, width and shape, visually with office equipment and tools
• Motor Coordination
• Requires the ability to coordinate hand and eyes in using machines, equipment and tools
• Manual Dexterity
• Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination
• Interpersonal Temperament
• Requires the ability to deal with people beyond giving and receiving instructions. The worker needs to relate to people in situations involving more than giving or receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
• Physical Communication
• Requires the ability to talk and/or hear; (talking – expressing or exchanging ideas by means of spoken words; hearing- perceiving nature of sounds by ear or other devices)

The above job description is designed to help you in the understanding of your role and is not intended to be a definitive list of your job duties, as some level of flexibility in meeting company and customer needs is required by all employees. I further acknowledge that I am an “exempt” employee for purposes of the Fair Labor Standards Act of 1938, 29 U.S.C. § 201 et seq.