Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Remote Platform Support Engineer - Incident & SLA Specialist

Talkdesk, Inc.

Brooklyn, NY
  • Remote job

Talkdesk, Inc. seeks a Technical Support Engineer - Platform Support to be the initial contact for platform-related issues. This remote role requires capturing incident details, classifying impact, and attempting immediate resolution with a strong focus on customer satisfaction. Ideal candidates will have excellent communication skills, client-facing experience in tech, and a proactive problem-solving mindset. #J-18808-Ljbffr Talkdesk, Inc.

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Remote Platform Support Engineer - Incident & SLA Specialist in Brooklyn, NY vacancy
  • incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with...  ...problem-solving. The role offers a competitive salary, remote working flexibility, and extensive benefits... 
    Remote job

    Incident

    New York, NY
    12 hours ago
  • Deloitte is seeking an experienced Support Engineer to join our Project Delivery Model in a Dallas-on-site capacity. You will triage incidents, coordinate with Kroger and partners, and document root cause analyses to prevent recurrence. You’ll lead or participate in tasks... 
    Remote job

    Relha LLC

    Dallas, TX
    12 hours ago
  • Crypto.com is seeking an Application Support Engineer to join our team supporting Nadex‑related trading environments. You will ensure...  ..., mission‑critical setting. Responsibilities include incident triage, remote production support, daily operations, change validation,... 
    Remote work
    Night shift
    Weekend work

    Medium

    Chicago, IL
    1 day ago
  • $45.07k - $79.5k

    Technical Support Engineer - Platform Support Remote The Technical Support Engineer - Platform Support serves as...  ...related issues, accurately capturing incident details, classifying impact and...  ...Management Rigorous Ticketing Hygiene SLA Compliance & Tracking Knowledge Base... 
    Remote work
    Temporary work
    Work at office
    Immediate start
    Flexible hours

    Talkdesk, Inc.

    Brooklyn, NY
    2 days ago
  • $40 per hour

     ...company is seeking experienced cybersecurity professionals for a remote position to evaluate AI-generated content and solve technical...  ...experience in cybersecurity roles such as penetration testing and incident response. A bachelor's degree is preferred, and certifications... 
    Remote work
    Hourly pay

    DataAnnotation

    Springfield, IL
    4 days ago
  •  ...Incident Response Specialist PH - Fully Remote The Incident Response Specialist will play a key role in supporting customers through all stages of a cyber incident, from initial investigation through to containment, eradication, recovery and post-incident reporting... 
    Remote work

    CyberOne

    United States
    3 days ago
  • $29 per hour

     ...blends technical execution with field operations, supporting both service and test fleets while acting as...  ..., coordinating safe extractions, documenting incidents, and supporting vehicle repositioning on public roads. Use remote operation tools to maneuver autonomous... 
    Remote work

    Manpower Group Inc.

    Austin, TX
    1 day ago
  • $30 per hour

     ...Incident Response Specialist Our client, a leader in autonomous mobility solutions, is seeking an Incident...  ...be part of the Operations Department supporting Mission Readiness and Base Ops teams....  ...loading Operate robotaxis using remote input devices (Rovebot) as needed... 
    Remote work
    Weekly pay
    Temporary work
    Part time
    Flexible hours
    Shift work

    Manpower

    Austin, TX
    3 days ago
  •  ...projects, collaborate with a dynamic and supportive team, and receive investment in your...  ...hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third...  ..., reporting to the Cyber Monitoring and Incident Response Team Regional Manager and working... 
    Remote work
    Full time
    Casual work
    Flexible hours

    DTCC

    Tampa, FL
    12 hours ago
  • Pondurance is seeking an Incident Response Consultant to guide clients through the IR lifecycle, contain threats, and eradicate...  ..., clear client communications, and off-hours support as needed, with a remote-first setup and McLean, VA access for in-person collaboration... 
    Remote job

    Pondurance

    Mc Lean, VA
    2 days ago
  • $80k - $90k

    Amount is looking for a Production Support Engineer to manage production issues efficiently. This role involves troubleshooting technical issues, managing incident lifecycles, and ensuring stakeholder communication. Successful candidates will have SQL skills, experience... 
    Remote job
    Night shift
    Afternoon shift

    Amount

    Chicago, IL
    3 days ago
  • TEKsystems is conducting a 10.5 week hybrid training boot-camp to learn how to be an Incident and Problem Specialist, with on-site and remote components across multiple U.S. cities including Phoenix, AZ. The program covers monitoring tools, Dynatrace, Splunk, SQL, Python... 
    Remote work
    Traineeship
    Local area

    TEKsystems

    Phoenix, AZ
    1 day ago
  • $16 per hour

     ...0.5 week hybrid training/boot-camp to learn how to be an Incident and Problem Specialist. Locations Pittsburgh, PA Dallas, TX Phoenix, AZ Cleveland...  ...12 Month contract. Training Schedule 12/9 - 01/17 full remote 01/21 - 02/28 2 days on site (Mon & Tue)/3 days remote Times... 
    Remote work
    Contract work
    Local area

    TEKsystems

    Phoenix, AZ
    1 day ago
  •  ...Mid-Senior Technical Support Engineer At TRG, we work in a global environment...  .... What You'll Work On Incident Management & Resolution...  ...customer impact. SLA Discipline: Maintain and optimize...  ...Stability Tracking: Track platform usage and collaborate closely... 
    Remote work
    Work at office
    Immediate start
    Work from home
    Flexible hours

    TRG Intelligence R&D SRL

    United States
    17 hours ago
  •  ...Senior Support Engineer The Senior Support Engineer is responsible for...  ...technical issues across MACH platforms Act as the primary...  ...technical relationship Lead incident management and resolution, ensuring...  ...resolution time and SLA adherence Customer satisfaction... 
    Remote work

    TOMIA

    United States
    17 hours ago
  •  ...Join us as a Senior Technical Support Engineer and help drive the resilience,...  ...and detailed runbooks to catch platform issues before they impact end-users. Critical Incident Management: Take the reins...  ...sophisticated ticket tracking, and SLA monitoring tools.... 
    Remote work
    Immediate start
    Work from home

    Zero Hash

    United States
    1 day ago
  •  ...SOSi is seeking a Help Desk Support Engineer to provide technical assistance...  ...tracking Service Level Agreement (SLA) adherence, integrating automated...  .... Experience providing remote desktop support. Experience supporting incident response activities. Proficiency... 
    Remote work
    Worldwide

    SOSi

    United States
    2 days ago
  •  ...Job Description: Field Engineer End User Devices & Hands and Feet Support Key Responsibilities:-...  ...technical resource for remote IT teams, assisting with...  ...hardware inspections. Incident and Request Management...  ...software, user accounts) ~ SLA tracking and reporting... 
    Remote work
    Flexible hours

    Sybex Support Services Inc.

    Albany, NY
    1 day ago
  •  ...Prescient Edge is seeking a Help Desk Support Engineer to support a federal government...  ...tracking Service Level Agreement (SLA) adherence, integrating automated notifications...  ...IT help desk ticketing systems, remote desktop support, and incident response is required. Education An... 
    Remote work

    Prescient Edge

    Florida, NY
    3 days ago
  •  ...at Southcom HQ. Position Help Desk Support Engineer LCAT: Jr Location: SOUTHCOM HQ, Doral...  ...tracking Service Level Agreement (SLA) adherence, integrating automated...  ...with IT help desk ticketing systems, remote desktop support, and incident response is required. Desired... 
    Remote work
    Temporary work
    Work at office
    Flexible hours

    NALLEY CONSULTING, LLC

    Florida, NY
    3 days ago
  •  ...is seeking a part-time Onsite Support Engineer to provide hands-on IT...  ...and partner closely with our remote service desk and senior engineers...  ...presentation setups, etc.) Own incidents end-to-end: Set...  ...Metrics Meets or exceeds ticket SLA expectations for response and... 
    Remote work
    Part time
    Work at office

    Wired Technology Partners

    Indianapolis, IN
    21 days ago
  •  ...Job Description Description: Support Engineer II Company: Skynet Innovations...  ...Expectations: Maintain established SLA requirements for calls and...  ...Proficiencies: Ticketing software: Incident management and time tracking. Remote support: Running scripts and... 
    Remote work
    Full time
    Shift work

    LayerCake

    Dayton, OH
    a month ago
  •  ...Technical Support Engineer STARLIMS provides leading Laboratory Information...  ...functionality. Perform remote analysis, troubleshooting, and...  ...Monitor the number of incident tickets and manage the incidents...  ...onsite within the contractual SLA during business hours. Fluency... 
    Remote work

    STARLIMS

    Hollywood, FL
    3 days ago
  • $72k - $90k

     ...the foundation for a platform that will reshape how...  ...We're seeking a Senior Support Engineer to join our Engineering...  ...eligible to work in Brazil, Remote. What You'll Do...  ...troubleshooting and incident resolution from investigation...  ...problems, work with SLA/SLO, and drive... 
    Remote work
    Permanent employment

    Alternative Payments®

    United States
    4 days ago
  • $23 per hour

     ...The Technical Support Engineer provides frontline remote support for audiovisual systems, ensuring...  ...and resolving AV-related incidents across customer...  ...and unified communications platforms. They must possess excellent...  ...simultaneously, ensuring SLA compliance and timely resolution... 
    Remote work
    Hourly pay
    For contractors
    Local area
    Rotating shift

    AVI-SPL

    United States
    2 days ago
  •  ...RSC – L1 Technical Support Engineer Role Purpose:...  ...within the EU Remote Service Center, the...  ...Level Agreement (SLA) response times....  ...the appropriate incident priority (P0–P3)...  ...connectivity, network, and platform access...  ...experienced technical specialists.... 
    Remote work
    Full time
    Local area
    Immediate start
    Flexible hours
    Shift work

    AUTEL Energy - Europe

    South Holland, IL
    5 days ago
  •  ...valued. Position Description The IT Support Engineer, located in Boston, supports a...  ...Responsibilities include: Provide deskside and remote support for employees, resolving incidents related to hardware, software,...  ...global performance metrics (SLA, CSAT, MTTR), ensuring data... 
    Remote work
    Work at office
    Local area
    Worldwide

    Partners Capital

    Boston, MA
    3 days ago
  •  ...Technical Support Engineer United Kingdom - Remote At NiCE, we don't limit our challenges...  ...Level Agreements (SLA). Assist colleagues in accelerating...  .... Open and monitor incidents created with 3rd party...  ...utilized by our products, platform, and customers. Expert at... 
    Remote work
    Work experience placement
    Flexible hours

    NICE Actimize

    United States
    3 days ago
  • $102k - $138k

     ...Customer Support Engineer United States - Remote Employer is a contractor for the U.S....  ...documentation, meeting defined SLA commitments Reproduce...  ...and contribute to post-incident reviews Team...  ...functionally with Customer Success, Platform Engineering, and Product... 
    Remote work
    Full time
    For contractors
    Home office
    Flexible hours

    Defense Unicorns

    United States
    16 hours ago
  • $25 - $34 per hour

     ...talented Level 2 Engineer to work in a collaborative...  ...their technical support needs....  ...is responsible for remote and onsite service...  ...measurements around SLA. Responsible...  ...software issues triage incidents appropriately...  ...Internship to hire, Specialist Sales Roles, Named... 
    Remote work
    Hourly pay
    Temporary work
    Internship
    Work at office
    Local area
    Flexible hours

    All Copy Products

    Chandler, AZ
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote Platform Support Engineer - Incident & SLA Specialist. Be the first to apply!