Remote Platform Support Engineer - Incident & SLA Specialist
Talkdesk, Inc.
- Remote job
Talkdesk, Inc. seeks a Technical Support Engineer - Platform Support to be the initial contact for platform-related issues. This remote role requires capturing incident details, classifying impact, and attempting immediate resolution with a strong focus on customer satisfaction. Ideal candidates will have excellent communication skills, client-facing experience in tech, and a proactive problem-solving mindset. #J-18808-Ljbffr Talkdesk, Inc.
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