SaaS AI Incident Response Tech Support Engineer Remote
Incident
- Remote job
incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with customers, gather feedback, and collaborate closely with engineering teams to resolve issues. Ideal candidates have SaaS experience, strong coding and communication skills, and a knack for problem-solving. The role offers a competitive salary, remote working flexibility, and extensive benefits including market-leading medical insurance. #J-18808-Ljbffr Incident
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...Support Engineer Enterprise SaaS | ShipScience Remote (U.S.) | Reports to CTO | Full-time What this... ...to the CTO, you'll be responsible for monitoring platform... .... Assist with incident response and operational... ...ecommerce, analytics, and AI. Ready to Join Us?...Remote workFull timeFlexible hours- ...who want that level of responsibility. People who move fast,... ...Role The Technical Support Engineer is a customer-focused... ...excellence, and fluency with AI-powered tools and... ...during critical incidents. Create and maintain... ...technical support role in a SaaS environment. ~ U.S...Remote workMonday to FridayWeekend work
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...Senior Technical Support Engineer based in the United... ...support position responsible for ensuring seamless... ...high-impact incidents while contributing... ...across a distributed remote workforce. This position... ..., mobile, and SaaS environments... ...: We use an AI-powered matching process...Remote work$105k - $110k
...Senior Technical Support Engineer Location: Remote — Canada ** We are only considering... ...ll lead escalations, run incident response, and serve as the... ...Product. We're building an AI-native support team — one... ...~5–7 years supporting SaaS products with a proven track...Remote workLocal areaShift work$60k - $70k
...Technical Support Engineer Nomis Solutions is seeking a Technical... ..., leading incident resolution efforts that... ...databases, and enterprise SaaS architecture while developing... .... Between incident response, you'll proactively... .... ~ Embrace AI tools and automation opportunities...Remote work- ...Technical Support Engineer (Tier 3) Department:... ...Client Support Remote U.S. Designated... ...with our healthcare SaaS platform. You... ...clients. Key Responsibilities: Technical Integrity... ...Severity (Sev-1) incidents, ensuring minimal... ...healthcare tech landscape. Key...Remote workPermanent employmentFull timeLocal areaImmediate startFlexible hours
- ...: Curri is seeking a Tech Support Engineer I to serve as the dedicated... ...employees depend on remote IT support for the day... .... Triage and manage incidents end-to-end,... ...consistently. Support SaaS administration across... ...resolution. Comfort using AI tools to write scripts...Remote workFull timeLocal area
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...the GPU cloud engineered for AI. We provide cost... ...and directly supports strategic... ...environmental responsibility. We thrive on... ...FAQs. Support incident response efforts... ...experience in B2B SaaS or... ...fastest-growing tech startup, your... ...our thriving remote-first team. Geography...Remote workFull timeFlexible hours$209k - $238.5k
...Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary As a Premium... ...-scale analytics and AI. Key Responsibilities Strategic Technical... .../QBR) to report on incident trends, root cause analysis... ...air-gapped or hybrid-SaaS challenges. Post-Live...Remote workFull timePart timeLocal area- MainframeMaster is seeking an Application Support Engineer in Tampa, Florida. The role involves supporting DTCC applications and... ...model, allowing for three days onsite and two days remote work. Responsibilities include monitoring production applications and supporting...Remote work
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...proficient Application Support Engineer to join our Mendix... ...customer satisfaction. Key responsibilities include:... ...prioritizing reported incidents with transparency and... ...class team. #LI-LB1 #saas We may use artificial intelligence (AI) tools to support parts...Remote workWork at office- ...users on our platform. The role involves investigating issues, debugging across our AI + SaaS stack, and supporting customer interactions with precision and professionalism. This is a remote position requiring substantial overlap with Pacific Time. Candidates should have...Remote job
$80k - $100k
...the future. We are a remote-first company with a... ...As a Senior Technical Support Engineer, you will be the operational... ...dig into logs, use AI code tools, write... ...identifying gaps, tuning responses, and ensuring quality... ...Background in supporting SaaS or IaaS products with...Remote work- ...feedback. As a fully remote company (even before COVID... ...is seeking an IT Support Engineer to join our team during... ...device security, and SaaS access are reliable, auditable... ...a high standard for response time and quality.... ...Scalable Automations and AI Workflows — build and...Remote workWork at officeWork from homeWeekend work
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$130k - $195k
...re hiring a Technical Support Engineer to lead our customer... ...technical users, from AI engineers to... ...modern AI platforms. Key Responsibilities Be the go-to escalation... ...mortems for critical incidents and feed learnings back... ...results oriented. Location Remote, must be in Central...Remote work$87k - $115k
...at Palantir. As an IT Support Engineer, you take real pride... ...example on that. Core Responsibilities Executive & VIP... ...excellent working order. Incident Management & Root Cause... ...with LLMs and AI agents, with a deep passion... ...roles that allow for "Remote" work on an...Remote workPermanent employmentWork experience placementWork at officeWork from homeRelocation packageShift work$130k - $195k
...foundation for agent engineering in the real world... ...production-ready AI agents that teams... ...a Technical Support Engineer to lead... ...AI platforms. Key Responsibilities Be the go-to escalation... ...for critical incidents and feed... ...oriented. Location Remote, must be in Central...Remote workFlexible hours- ...Mid-Senior Technical Support Engineer At TRG, we work in... ...can-do approach, taking responsibility for milestones. Passion... ...automation and AI-driven thinking to move... ...What You'll Work On Incident Management & Resolution... ...About Us TRG TECH RESEARCH GROUP LIMITED...Remote workWork at officeImmediate startWork from homeFlexible hours
- ...building an industry-leading incident management platform... ...for a Technical Support Engineer to join our team. If you... ...email, phone, chat, and remote desktop assistance.... ..., preferably in a B2B SaaS environment working with... ...usage and access to AI tools A fast‑moving, high...Remote workHome office3 days per week
$72k - $90k
...medical records to powering the AI revolution in healthcare,... ...are looking for a Customer Support Engineer to own customer-facing technical... ...role, preferably in B2B SaaS context (e.g., customer support... ...team of Datavanters who are all responsible for stewarding a high-...Remote workFull time
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