SaaS AI Incident Response Tech Support Engineer Remote
Incident
- Remote job
incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with customers, gather feedback, and collaborate closely with engineering teams to resolve issues. Ideal candidates have SaaS experience, strong coding and communication skills, and a knack for problem-solving. The role offers a competitive salary, remote working flexibility, and extensive benefits including market-leading medical insurance. #J-18808-Ljbffr Incident
- Aidoc is seeking a Technical Support Engineer dedicated to enhancing customer satisfaction through... ...skills, with experience in a fast-paced SaaS environment. Join Aidoc in improving healthcare outcomes through innovative clinical AI solutions. #J-18808-Ljbffr AidocRemote job
- Aidoc is seeking a Technical Support Engineer who will bridge the gap between customers and engineering teams. In this role, you will troubleshoot complex technical issues while ensuring the reliability of Aidoc's platform. The ideal candidate should have 2+ years of experience...Remote jobFlexible hours
$3,100 per month
...Agency provides ongoing support to ensure your... ...to help you succeed. Responsibilities ~Own the L1 support... ...Background in support engineering, developer support, or... ...~Comfortable with AI-assisted development —... ...Onboarding This is a remote-first role. You'll start...Remote workFull timeShift workDay shift$95k - $115k
...leading agentic AI search... ...the table! About Engineering at Botify: At Botify... ...strong sense of responsibility and a commitment... ...data-related incidents or customer-specific... ...of Technical Support experience within a SaaS environment You... ...(NY is a plus) Remote status: Hybrid...Remote workSummer workWork at officeFlexible hours- incident.io, a leader in AI incident response, is hiring a Technical Support Engineer to provide world-class customer support and tackle technical... ...will have experience in a SaaS environment, the ability to... ..., generous leave, and remote work flexibility. #J-18808-...Remote job
- About incident.io incident.io is the leading AI incident response platform, built to help teams dramatically... ...responders across Engineering, Product, and Support use incident.io to... ..., preferably at a SaaS company, with some... ...salary and equity Remote working and personal...Remote work
$106.61k - $284.28k
...Sr. Manager, Frontline Support Engineering to lead our... ...The Senior Manager is responsible for leading and scaling... ...communications. o Own the P1/P2 incident response process,... ...tools (ticketing systems, AI/automation, knowledge... ..., finance, enterprise SaaS, or highly regulated...Remote workHourly payFull timeTemporary workWork experience placementLocal area- DevSavant is looking for a Technical Support Engineer to join their support team in the... ...should have experience in SaaS environments, strong troubleshooting... ...ability to communicate effectively. Responsibilities include leading incident management, maintaining documentation...
- ...with real‑time clinical AI imaging solutions,... ...customer‑obsessed Technical Support Engineer who thrives at the... ...coordinating production incident response, and ensuring the... ...expertise in a fast‑paced SaaS environment. This is... ...get on a call or have a remote session with a...Remote workFull timeTemporary workImmediate startWorldwideFlexible hoursShift workWeekend workAfternoon shift
$99.4k - $150.3k
...Sr. Technical Support EngineerApplyremote type: Remote Home-... ...Salesforce is the #1 AI CRM, where... ...meets action. Tech meets trust.... ...you will be responsible for handling... ...support and engineering. You’ll be working... ...Working on our incident response team... ...in a B2B SaaS company* Bachelors...Remote work$65k - $75k
...seeking a Technical Support Engineer with genuine... ...‑resolution rate, response quality, and documentation... .... This remote role is open to US... ...available tool—including AI—to reason through... ...documentation for each major incident suitable for... ...support, or SaaS support role where...Remote jobPermanent employmentLocal areaShift work- ...Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary As a... ...‑scale analytics and AI. Key Responsibilities # Strategic Technical... .../QBR) to report on incident trends, root cause analysis... ...air‑gapped or hybrid‑SaaS challenges. # Post‑...Remote workLocal area
$150k - $170k
...mission-critical SaaS platforms.... ...a senior engineer who writes production... ...for how support-driven... ...Triage escalated incidents ~Develop... ...use modern AI-assisted... ...smarter. Key Responsibilities ~Incident... ...prioritize tech debt items impacting... ...~Fully remote role within...Remote workPermanent employmentFull timeFlexible hoursShift work- ...Application Support Engineer Job Summary... ...Key Responsibilities: Provide... ...application-related incidents and service... ...supporting SaaS, cloud-based,... ...Location: Remote / Hybrid / On-... ...with HR Tech, ATS, CRM, Healthcare... ...Exposure to AI-powered...Remote workFull time
- MainframeMaster is seeking an Application Support Engineer in Tampa, Florida. The role involves supporting DTCC applications and... ...model, allowing for three days onsite and two days remote work. Responsibilities include monitoring production applications and supporting...Remote work
- ...Service Desk Engineer The Service Desk... ...white-glove support across endpoint... .... This role is responsible for providing first... ..., resolving incidents, fulfilling service... ...tools, AI-assisted support... ...Support hybrid and remote workforce... ...infrastructure (VDI), and SaaS application...Remote workInternshipWork from home
$35 - $50 per hour
...harnesses the power of AI to transform how... ...career. As a Technical Support Engineer on our Premium Support... ...Austin or New York City. RESPONSIBILITIES Serve as a primary point... ...support roles. B2B SaaS, technology companies,... ...help you succeed in a remote environment. This is a...Remote workHourly payFull timeWork from homeFlexible hours$75k - $90k
...the team The Technical Support Engineer 2 (TSE2), Triage &... ...experience. This role is responsible for engaging customers... ...three days a week, and remote employees onsite once... ...onboarding workflows in a SaaS environment.... ...Zendesk. Comfortable using AI tools to work faster and...Remote workWork at officeLocal areaImmediate startWork from homeHome officeMonday to FridayFlexible hours3 days per week- ...Job Title: Support Engineer Company Overview : Prompt is... ...Engineer to support our SaaS products by bridging... ...industry digital. Responsibilities Work collaboratively... ...client experience, and AI engineering teams to... ...Competitive salaries ~ Remote/hybrid environment ~...Remote workFlexible hours
$60k - $67k
...Get AI-powered advice on this job and... ...Talent Acquisition in Tech: Bridging the Gap... ...a Technical Support Engineer to join the global... ...This is a fully remote role with flexibility... ...stakeholders during incidents or product changes... ...role within a SaaS or mobile app environment...Remote workFull timeFlexible hours$130k - $195k
...Senior Technical Support Engineer We're hiring a Senior... ...technical users, from AI engineers to infrastructure... ...AI platforms Key Responsibilities Be the go-to... ...mortems for critical incidents and feed learnings... ...oriented Location: Remote Compensation...Remote workWork at officeFlexible hours- ...Support Engineer LanceDB is a high-performance, open-source, cloud-native... ...datasets, LanceDB powers AI data infrastructure. We're looking... ...to metrics around support response-times, resolution times, customer... ...systems, and defining incident response processes. Why...Remote work
- ...About Nooks.ai Nooks is an applied... ...first sales-tech investment in over... ...Technical Support team plays a crucial... ...Support Engineer, you’ll leverage... ...success. This is a remote position to support... ...customers. Responsibilities Customer excellence... ...iterating B2B SaaS platforms....Remote workImmediate start
- ...About Runlayer AI is transforming... ...launched the first remote MCP server with Anthropic... ...of 35, mostly engineers, shipping fast.... ...As the founding Support Engineer at Runlayer... ...facing engineering at SaaS or developer-tools... ...customer-facing responsibilities. Paid time off...Remote workImmediate startShift work
$130k - $195k
...foundation for agent engineering in the real world... ...production-ready AI agents that teams... ...a Technical Support Engineer to lead... ...AI platforms. Key Responsibilities Be the go-to escalation... ...for critical incidents and feed... ...oriented. Location Remote, must be in Central...Remote workFlexible hours$46k - $62.1k
...Hybrid technical support + QA + light development... ...position. Key Responsibilities: Support global... ...to critical incidents. Assist the QA team... ...alongside senior engineers. Write technical... .... Help integrate AI tools into support... ...team spirit. #LI-Remote #LI-JC1 Annual salary...Remote workWorldwideShift workNight shift$15.05 - $23.65 per hour
...into a global leader in AI‑driven property... ...solutions. The Technical Support Engineer provides frontline... ...effective solutions. Responsibilities Provide technical support... ...of assigned incidents from initial report through... ...transparent culture with remote and hybrid work...Remote workWork experience placementCurrently hiringLocal areaWorldwideFlexible hours- ...The Associate Technical Support Engineer (TSE) is a frontline support... ...and communication responsibility for each assigned incident from initial report through... ...the office and 3 days of remote work, each week. Naturally... ...powerhouse that excels in AI, cloud and digital, NiCE...Remote workWork experience placementWork at officeFlexible hours
- ...the future of agentic AI and our focus is to transform... ...platform is engineered from the ground up to... ...efficiency and enhance support capabilities for property... ...'t the job for you Responsibilities Maintain and help debug... ...experience supporting SaaS or AI-driven platforms...Remote workImmediate startShift work
- ...humans, machines, and AI. Keyfactor is the... ...TechnicalSupport Engineer Location: United States; Remote, MST or PST... ...Job Function: Support Employment Type... ...customer-reported incidents, ensuring continuity... ...improvement. Job Responsibilities Customer Engagement...Remote workFull time
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