SaaS AI Incident Response Tech Support Engineer Remote
Incident
- Remote job
incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with customers, gather feedback, and collaborate closely with engineering teams to resolve issues. Ideal candidates have SaaS experience, strong coding and communication skills, and a knack for problem-solving. The role offers a competitive salary, remote working flexibility, and extensive benefits including market-leading medical insurance. #J-18808-Ljbffr Incident
- Aidoc is seeking a Technical Support Engineer dedicated to enhancing customer satisfaction through... ...skills, with experience in a fast-paced SaaS environment. Join Aidoc in improving healthcare outcomes through innovative clinical AI solutions. #J-18808-Ljbffr AidocRemote job
- Aidoc is seeking a Technical Support Engineer who will bridge the gap between customers and engineering teams. In this role, you will troubleshoot complex technical issues while ensuring the reliability of Aidoc's platform. The ideal candidate should have 2+ years of experience...Remote jobFlexible hours
- ...as a Senior Technical Support Engineer and help drive the... ...role is for you. Responsibilities Advanced Technical... ...end-users. Critical Incident Management: Take the... ...ideally within enterprise SaaS, fintech / blockchain... ..., or Golang AI Tooling & Automation:...Remote workImmediate startWork from home
- ...Technical Support Engineer The Technical Support Engineer... .... May be leveled as Tech Support Engineer I /... ...differential pay. Responsibilities: Own end-to-end... ...performance, lead incident response, and ensure... ...video streaming and AI workloads. Partner...Remote workShift workNight shiftAfternoon shift
- ...Technical Support Engineer Brinqa is the leading provider... ...customers are reducing their response times to the... ...implementing large-scale SaaS applications, with the... ...Write clear, professional incident summaries and root-... ...initiator and advocate for AI-assisted ways of...Remote workLocal areaImmediate start
$80k - $100k
...Support Engineer- AI Powered CyberSecurity SaaS - $80,000 - $100,000 base salary + - Fully Remote About the Role A leading provider of workforce monitoring and insider risk management solutions- powered by advanced AI and behavioural analytics -is seeking a Senior...Remote workFull timeWorldwide- ...Ownership: We take responsibility end to end, from... ...more than a typical support role. You'll be... ...developer customers: engineers integrating our... ...day one. Bring AI into the workflow... ...voice in the post-incident debrief the next morning... ...at a B2B SaaS company somewhere...Remote workDay shift
- ...Technical Support Engineer United Kingdom - Remote At NiCE, we don't limit... ...progressing according to the response and resolution... ...Open and monitor incidents created with 3rd... ...technologies such as SaaS, telecommunications... ...powerhouse that excels in AI, cloud and digital,...Remote workWork experience placementFlexible hours
- CodeSignal is seeking a Global Support Engineer to provide top-notch user support and advocate for... ...a support role, particularly in B2B or SaaS, with strong communication skills and proficiency... ...in programming. The position offers remote work flexibility and a competitive...Remote job
- Deloitte is seeking an experienced Support Engineer to join our Project Delivery Model in a Dallas-on-site capacity. You will triage incidents, coordinate with Kroger and partners, and document root cause analyses to prevent recurrence. You’ll lead or participate in tasks...Remote job
- incident.io, a leader in AI incident response, is hiring a Technical Support Engineer to provide world-class customer support and tackle technical... ...will have experience in a SaaS environment, the ability to... ..., generous leave, and remote work flexibility. #J-18808-...Remote job
$95k - $115k
...leading agentic AI search... ...table! About Engineering at Botify: At Botify... ...strong sense of responsibility and a commitment... ...of data-related incidents or customer-specific... ...of Technical Support experience within a SaaS environment... ...NY is a plus) Remote status: Hybrid...Remote workSummer workWork at officeFlexible hours- ...with real‑time clinical AI imaging solutions,... ...customer‑obsessed Technical Support Engineer who thrives at the... ...coordinating production incident response, and ensuring the... ...expertise in a fast‑paced SaaS environment. This is... ...get on a call or have a remote session with a...Remote workFull timeTemporary workImmediate startWorldwideFlexible hoursShift workWeekend workAfternoon shift
$99.4k - $150.3k
...Sr. Technical Support EngineerApplyremote type: Remote Home-... ...Salesforce is the #1 AI CRM, where... ...meets action. Tech meets trust.... ...you will be responsible for handling... ...support and engineering. You’ll be working... ...Working on our incident response team... ...in a B2B SaaS company* Bachelors...Remote work- ...seeking a Technical Support Engineer who has genuine... ...-resolution rate, response quality, and documentation... .... This remote role is open to US... ...available — including AI — to reason through... ...for every major incident, suitable for carrier... ...support, or SaaS support role where...Remote jobPermanent employmentLocal areaShift work
$111k - $130k
...rely on Checkr for AI verification in... ...Company. Senior IT Support Engineer (P3) Checkr is... ...troubleshooting. The responsibilities of this position... ...office. Incident & Problem Management... ...working in a heavily SaaS-based environment... ...If this role is remote, we have listed...Remote workPermanent employmentWork at officeLocal areaRelocationFlexible hours3 days per week- ...Service Desk & Support Operations... ...KPIs — first-response time, resolution... ...support and engineering staff,... ...priority client incidents ITSM Process... ...— Tollanis Tech (Managed IT Services... ...), Tollanis AI, Tollanis Systems (ERP/SaaS), and... ...is a global, remote-first team spanning...Remote workPermanent employment
$70k - $88.5k
...Application Support Engineer The Application Support Engineer... ...Essential Duties & Responsibilities Classify and... ...-severity production incidents. Assist in monitoring... ...supporting a SaaS platform Demonstrated... ...tools Experience with AI tools Experience...Remote workPermanent employment$209k - $238.5k
...Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary: As... ...scale analytics and AI. Key Responsibilities: 1. Strategic... ...MBR/QBR) to report on incident trends, root cause analysis... ...-gapped or hybrid-SaaS challenges. 2....Remote workFull timePart timeLocal area$79.31k - $130.3k
...TitleDigital Workplace AV Support... ...capable AV Support Engineer to join the Digital... ...organization. This role is responsible for delivering reliable... ...onsite and remote support for conference... ...expectationsTrack incidents, resolutions, and... ...tools (“AI Tools") to automate...Remote workFull timeVisa sponsorshipWork visaFlexible hours- ...world’s most advanced AI-powered platform... ...time, and prevent incidents before they happen... ...As an Application Support Engineer, you will cover... ...teams — including remote access sessions, VPN... ...an Enterprise SaaS environment. ~ Solid... ..., or assessing responses and identifying potential...Remote workWork at office
- ...Application Support Engineer With 20+ years of expertise, Unily... ...action through the only AI-native employee... ...provide highly technical, incident-driven support for our SaaS platform—owning each incident... ...prevent recurrence. Main Responsibilities Own customer-...Remote workWork at officeWorldwideShift workNight shiftWeekday work
- MainframeMaster is seeking an Application Support Engineer in Tampa, Florida. The role involves supporting DTCC applications and... ...model, allowing for three days onsite and two days remote work. Responsibilities include monitoring production applications and supporting...Remote work
- ...Mid-Senior Technical Support Engineer At TRG, we work in... ...can-do approach, taking responsibility for milestones. Passion... ...automation and AI-driven thinking to move... ...What You'll Work On Incident Management & Resolution... ...About Us TRG TECH RESEARCH GROUP LIMITED...Remote workWork at officeImmediate startWork from homeFlexible hours
- ...Contact Center Support Engineer Location: Remote Experience: 2 4 Years... ...Chatbot / Conversational AI experience Cloud Contact... ...Center automation Key Responsibilities Provide technical... ...Participate in Agile ceremonies, incident management, and...Remote workLong term contract
- ...Technical Support Engineer With Cyclops now actively supporting... .... Key Responsibilities Own all inbound... ...communication during incidents and maintenance windows... ...accurately by both humans and AI tools, and treat... ...Location Remote. USA, Argentina, or Brazil...Remote workFor contractors
- ...Senior Technical Support Engineer Join a fast-growing global leader in... ...threats using cutting-edge AI and automation technologies.... ...cybersecurity platform. This role is responsible for customer escalations,... ...thrives in high-severity incident scenarios. Please note, as...Remote work
$87k - $115k
...Palantir. As an IT Support Engineer, you take real pride... ...example on that. Core Responsibilities Executive & VIP... ...order. Incident Management & Root Cause... ...experience with LLMs and AI agents, with a deep passion... ...that allow for "Remote" work on an...Remote workPermanent employmentWork experience placementWork at officeWork from homeRelocation packageShift work$29.33 - $37.5 per hour
...Description The Support Engineer primarily works with the... ...Long Beach, CA. Remote work from home on Mondays... ...About the Role - Key Responsibilities: Work with... ...communication of escalated incidents to impacted... ...customizable digital forms, and AI-powered automation,...Remote workFull timeWork at officeWork from homeMonday to FridayFlexible hoursAfternoon shift3 days per week- ...mission-critical SaaS platforms.... ...a senior engineer who writes production... ...for how support-driven... ...escalated incidents, developing... ...use modern AI-assisted... ...smarter. Key Responsibilities: Incident... ...prioritize tech debt items impacting... ...• Fully remote role within...Remote workPermanent employmentHome officeFlexible hoursShift work
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