Remote Technical Support Engineer Incident Response & SaaS
Aidoc
- Remote job
Aidoc is seeking a Technical Support Engineer dedicated to enhancing customer satisfaction through technical expertise and problem-solving. You will ensure platform reliability by diagnosing and resolving complex production issues while serving as a vital connection between customers and engineering teams. The ideal candidate has a strong technical background and exceptional communication skills, with experience in a fast-paced SaaS environment. Join Aidoc in improving healthcare outcomes through innovative clinical AI solutions. #J-18808-Ljbffr Aidoc
- incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical... ...resolve issues. Ideal candidates have SaaS experience, strong coding and... ...offers a competitive salary, remote working flexibility, and extensive...Remote job
- Aidoc is seeking a Technical Support Engineer who will bridge the gap between customers and engineering teams. In this role, you will troubleshoot complex technical issues while ensuring the reliability of Aidoc's platform. The ideal candidate should have 2+ years of experience...Remote jobFlexible hours
- Deloitte is seeking an experienced Support Engineer to join our Project Delivery Model in a Dallas-on-site capacity. You will triage incidents, coordinate with Kroger and partners, and document root cause analyses to prevent recurrence. You’ll lead or participate in tasks...Remote job
- ...Matrix Innovation LLC in Phoenix, AZ, is seeking a Technical Support Engineer to own 24/7 follow-the-sun incident handling for production traffic and API issues.... ...questions into runbooks and documentation to speed future responses. #J-18808-Ljbffr Atom Matrix Innovation LLCSuggestedShift workNight shift
- ...Technical Support Engineer (TSE) Everbridge is a fast-growing global provider of SaaS-based critical communications and enterprise... ...(TSE). This is a remote/home-based position... ...Services & Support responsible for all aspects of... ...you'll do: Incident Management...Remote workLocal areaWork from home
- MainframeMaster is seeking an Application Support Engineer in Tampa, Florida. The role... ...supporting DTCC applications and providing technical assistance to ensure systems... ...for three days onsite and two days remote work. Responsibilities include monitoring production applications...Remote work
$105k - $125k
...twice a week, and remote employees... ...The Support team at Alloy... ...collaborative, and technically skilled problem... ...with Product and Engineering, act as the voice... ...product betas, incident reviews, and... ...projects and responsibilities may be expected... ...ideally in a B2B SaaS environment....Remote workWork at officeLocal areaWork from homeHome officeMonday to FridayFlexible hours- ...Job Join us as a Senior Technical Support Engineer and help drive the... ...this role is for you. Responsibilities Advanced Technical Troubleshooting... ...end-users. Critical Incident Management: Take the reins... ...ideally within enterprise SaaS, fintech / blockchain, or...Remote workImmediate startWork from home
$95k - $115k
...table! About Engineering at Botify:... ...with advanced technical skills, enabling... ...strong sense of responsibility and a... ...The Technical Support Engineer position... ...data-related incidents or customer-specific... ...within a SaaS environment... ...is a plus) Remote status: Hybrid...Remote workFull timeSummer workWork at officeFlexible hours$41 - $67 per hour
...place by phone. For remote roles, and at our discretion... ...looking for a Technical Support Engineer to join the IT... ...function. You will be responsible for providing advanced... ...intricate technical incidents into documented root... ...and how they impact SaaS application...Remote workHourly payFull timeWork at officeWorldwideFlexible hoursShift work$120k - $140k
...winning employment experience. As an Incident Response Manager working remote in the United States, you’ll be a... ...threats. This role balances the technical understanding of attack methods and... ...with a company and team that is supportive of your career and professional developmentAn...Remote workWork experience placementWork from home- KLDiscovery is hiring for remote Document Review Analysts to process documents for PII, PHI, and sensitive data on a flexible project... ...have a bachelor’s degree (JD preferred) and 1+ year of cyber incident response experience. You will work from home in the United States,...Remote jobWork from homeFlexible hours
- WhatConverts is seeking a Technical Support Engineer to enhance customer satisfaction in a fully remote role. You'll work directly with users, solving complex technical issues... ...+ years in technical support, experience with SaaS products, and strong communication skills. The...Remote job
- parcelLab GmbH is seeking a Technical Support Specialist to serve as 2nd level support for B2B customers... ...problem-solving skills. The role offers a remote-friendly work environment and the chance to be part of a fast-growing SaaS company. #J-18808-Ljbffr parcelLab GmbHRemote work
- incident.io, a leader in AI incident response, is hiring a Technical Support Engineer to provide world-class customer support and tackle technical... ...will have experience in a SaaS environment, the ability to... ..., generous leave, and remote work flexibility. #J-18808-...Remote job
- ...-growing technology company is looking for a Technical Support Engineer to join their global support team. In this fully remote role, you will be the first line of contact for... ...candidate has 1-3 years of experience in a SaaS environment, strong communication skills, and...Remote job
$106.7k - $121.7k
...is seeking a Principal Associate, Support Engineer to ensure the reliability and performance of their SaaS product. The ideal candidate will have... ...at least 4 years of experience. Responsibilities include providing advanced technical support, diagnosing software issues...Remote job- About incident.io incident.io is the leading AI incident response platform, built to help... ...responders across Engineering, Product, and Support use incident.io... ...The Team The Technical Support Team is... ...preferably at a SaaS company, with... ...salary and equity Remote working and...Remote work
- Position Title: Senior Technical Support Engineer Location: Exton, PA or Remote Are you passionate... ...infrastructure projects. Responsibilities Solve complex... ...enterprise software in SaaS, cloud, or hybrid environments... ...or high‑impact incidents. Ideal Candidate You’...Remote work
- ...looking for a customer‑obsessed Technical Support Engineer who thrives at the... ..., coordinating production incident response, and ensuring the reliability... ...expertise in a fast‑paced SaaS environment. This is a... ...to get on a call or have a remote session with a customer during...Remote workFull timeTemporary workImmediate startWorldwideFlexible hoursShift workWeekend workAfternoon shift
$99.4k - $150.3k
## Sr. Technical Support EngineerApplyremote type: Remote Home-Basedlocations: Washington... ..., you will be responsible for handling support... ...between support and engineering. You’ll be working... ....* Working on our incident response team to... ...support in a B2B SaaS company* Bachelors...Remote work- ...Harris; is seeking a Technical Support Engineer who has genuine technical... ...-resolution rate, response quality, and... ...documentation thoroughness. This remote role is open to US... ...for every major incident, suitable for carrier... ...application support, or SaaS support role where you...Remote jobPermanent employmentLocal areaShift work
- Axon Enterprise in Seattle, Washington, is seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon... ...reliability, performance, and operational excellence across our SaaS infrastructure. This hybrid role requires three to four...Work at office
- Wise is seeking an experienced Technical Support Engineer to troubleshoot and resolve issues affecting our enterprise API customers. You will... ...databases to pinpoint root causes. You will coordinate incident responses with global engineering and commercial teams, share...Worldwide
- ...Technology Manager II to lead advanced cyber incident investigations across enterprise... ...environments. You will direct end-to-end incident response, preserve evidence, and deliver... ...SOC, Legal, and Compliance teams. Fully remote with travel to Arrow offices as needed,...Remote work
$140k - $170k
...Forensic Services practice supports companies’ commitment... ...space, your responsibilities as an Associate Principal... ..., threat analysis, incident response and malware... ...potential clients;Providing technical assessment/audit and... ...periods), additional remote work options are...Remote workWork at officeLocal areaWork from home3 days per week- BCMC is seeking a TEN Lab Manager to support on-site incident response and IT operations for a U.S. Government customer in Arlington. You will act as the first line Help Desk for TEN Lab systems, assist with user setups, tickets, and asset management, and help implement...
$40 per hour
...experienced cybersecurity professionals for a remote position to evaluate AI-generated content and solve technical problems. You will contribute to improving AI... ...roles such as penetration testing and incident response. A bachelor's degree is preferred, and certifications...Remote workHourly pay$100k - $120k
...SkyePoint Decisions, Inc. is seeking a qualified individual for a remote role focused on managing daily activities of the SOC. This... ...8 years of IT experience, including 4 years specifically in incident response. An active Secret clearance is also essential. The role...Remote work- ...Managing the Incident Response Consulting Team, the full-time remote Incident Response Manager will provide leadership, oversee service delivery to customers... ...capabilities. Key responsibilities Provide thought, technical, and general leadership to the Incident Response...Remote workFull time
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