Remote Technical Support Engineer — Incident Response & SaaS
Aidoc
- Remote job
Aidoc is seeking a Technical Support Engineer dedicated to enhancing customer satisfaction through technical expertise and problem-solving. You will ensure platform reliability by diagnosing and resolving complex production issues while serving as a vital connection between customers and engineering teams. The ideal candidate has a strong technical background and exceptional communication skills, with experience in a fast-paced SaaS environment. Join Aidoc in improving healthcare outcomes through innovative clinical AI solutions. #J-18808-Ljbffr Aidoc
- incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical... ...resolve issues. Ideal candidates have SaaS experience, strong coding and... ...offers a competitive salary, remote working flexibility, and extensive...Remote job
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- ...-growing technology company is looking for a Technical Support Engineer to join their global support team. In this fully remote role, you will be the first line of contact for... ...candidate has 1-3 years of experience in a SaaS environment, strong communication skills, and...Remote job
- Zinier is seeking a Technical Support Engineer to enhance customer experience. This role involves troubleshooting... ...candidates should have 2-5 years of SaaS support experience, excellent... ...customer-first mentality. This position is remote-friendly, requiring occasional travel...Remote job
$106.7k - $121.7k
...is seeking a Principal Associate, Support Engineer to ensure the reliability and performance of their SaaS product. The ideal candidate will have... ...at least 4 years of experience. Responsibilities include providing advanced technical support, diagnosing software issues...Remote job- ...looking for a customer‑obsessed Technical Support Engineer who thrives at the... ..., coordinating production incident response, and ensuring the reliability... ...expertise in a fast‑paced SaaS environment. This is a... ...to get on a call or have a remote session with a customer during...Remote workFull timeTemporary workImmediate startWorldwideFlexible hoursShift workWeekend workAfternoon shift
$99.4k - $150.3k
## Sr. Technical Support EngineerApplyremote type: Remote Home-Basedlocations: Washington... ..., you will be responsible for handling support... ...between support and engineering. You’ll be working... ....* Working on our incident response team to... ...support in a B2B SaaS company* Bachelors...Remote work$120k - $140k
...Job Title – Incident Response Manager (04B3S) You’ll be a part... ...clients. This remote role in the United States... ...What You’ll be Doing Support the compliance lifecycle... ...and recovery across technical teams. Manage and... ...assist junior‑level engineers and team members on incident...Remote workWork experience placementWork from home$113k - $165k
...division is currently seeking an IT Incident Response Engineer. The expected annual salary range for... ...security into cloud architecture and support Cloud Security Posture Management (CSPM... .... Capacity to comprehend complex technical infrastructure, managed services, and...Relocation- 慨正橡扯 is looking for a Technical Support Engineer in Austin to join our Integration Success Team. Your primary responsibility will be to assist partners with their API integrations,... ...organizational skills to manage complex incidents. This role requires collaboration across...
- Limelight Health is looking for a Technical Support Engineer to join our Integration Success Team in... ...In this role, you will provide rapid responses to partner inquiries related to the Wise... ...with API integration support and incident response across time zones. The ideal...
- ...Senior level professional for Tier 2 support in Glen Burnie, MD. This role... ...software and hardware issues. Responsibilities include managing tickets, resolving incidents, and escalating complex problems... ...installations and familiarity with remote support tools. This is a full-...Remote workFull time
- ...A cybersecurity consulting firm is seeking an Incident Response Analyst to support incident management for federal contracts. The role includes event... ...good understanding of federal cybersecurity frameworks. Remote work is permitted with occasional on-site duties in the...Remote work
$109.5k - $136.8k
...ROLE We're hiring a Technical Support Engineer to provide excellent... .... * Your primary responsibility will be to profile... ...York City, Austin, or remotely Your... ...mortems for critical incidents and help document learnings... ...environments (e.g., SaaS platforms, developer...Remote workFull timeTemporary workWork at officeImmediate start$30 - $39 per hour
...Cayuse Holdings is seeking an ITSM Incident Response Analyst to support and respond to incidents remotely. The role involves overseeing incident documentation, restoring... ..., and managing critical events alongside technical support teams. With a contract type as Independent...Remote workContract workImmediate start- ...Cayuse Holdings is seeking an ITSM Incident Response Analyst for remote work. This role involves supporting incident management processes and working with Service Desk teams to resolve IT issues effectively. Ideal candidates have strong skills in Service Now and ITIL....Remote workContract work
- ...with at least 9 years of experience or equivalent qualifications. Responsibilities include applying Risk Management Framework principles and managing incident responses. The role anticipates some remote work and offers opportunities contingent upon contract award. #J-1...Remote workContract work
$40 per hour
...professionals to evaluate AI-generated security content. You will work remotely and choose projects that fit your schedule while earning... ...2 years of experience in areas like penetration testing or incident response. Strong writing, analytical skills, and coding experience...Remote workHourly pay- An established industry player in cybersecurity is seeking a skilled professional to join their dynamic incident response team. This role focuses on engaging with clients post-cyber-attack, utilizing advanced forensic methodologies to analyze and remediate threats. The...Remote work
- ...WhatConverts is looking for a Technical Support Engineer to provide top-notch support to customers. This fully remote role involves troubleshooting various technical issues, assisting... ...support and a strong understanding of SaaS products. Join us and be part of a team that...Remote work
- ...seeking a Forensics / Incident Response SME to join our... ...a busy Security Engineering team delivering... ...allows for 100% remote work. Remote work... ...response processes Support and participate... ...computing platforms (SaaS, PaaS, IaaS)... ...detailed written technical reports covering...Remote workFull timeTemporary work
$127k - $140k
...detection and automated response to cyber threats... ...aspirations, which is supported by our unique annual professional... ...Hybrid, Tampa, FL / Remote Note on location While... ...Response, the Incident Response Analyst operates... ...experience presenting technical findings and strategic...Remote workPermanent employmentWork experience placementWork at officeWork from homeHome officeFlexible hours$75k - $100k
...phase: continuing to support and evolve our... ...preparing to launch a new SaaS product in 2027.... ...level, customer‑facing Technical Support Engineer to support customers... ...days in office, 2 days remote) Employment Type:... ...depending on experience Key Responsibilities Installations and...Remote workPermanent employmentFull timeWork at officeWork from homeWorldwide2 days per week$130k - $195k
...About the Role We’re hiring a Technical Support Engineer to lead our customer... ...modern AI platforms. Key Responsibilities Be the go-to escalation point... ...post‑mortems for critical incidents and feed learnings back into... ...oriented. Location Remote, must be in Central or Pacific...Remote work- ...Technologies is seeking an SR INFORMATION SECURITY ENGINEER to join their Cybersecurity Incident Response Team (CIRT). In this role, you will actively respond... ...security fundamentals, and relevant certifications. This remote position is available to candidates across the U.S....Remote work
- ...Valiant Solutions is seeking a Forensics / Incident Response SME to join our cybersecurity team.... ...being and career growth, Valiant offers a remote work setup, comprehensive benefits including medical and dental coverage, and supports continuous professional development. #J...Remote work
- ...poster from iSoftStone Responsibilities: Be responsible for the technical support of Alibaba Cloud... ...solutions, providing remote technical support to ensure... ...Analyze and summarize incidents and failures, develop... ...Full-time Job Function Engineering and Information Technology...Remote workFull time
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