Remote Technical Support Engineer Incident Response & SaaS
Aidoc
- Remote job
Aidoc is seeking a Technical Support Engineer dedicated to enhancing customer satisfaction through technical expertise and problem-solving. You will ensure platform reliability by diagnosing and resolving complex production issues while serving as a vital connection between customers and engineering teams. The ideal candidate has a strong technical background and exceptional communication skills, with experience in a fast-paced SaaS environment. Join Aidoc in improving healthcare outcomes through innovative clinical AI solutions. #J-18808-Ljbffr Aidoc
- incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical... ...resolve issues. Ideal candidates have SaaS experience, strong coding and... ...offers a competitive salary, remote working flexibility, and extensive...Remote job
- Aidoc is seeking a Technical Support Engineer who will bridge the gap between customers and engineering teams. In this role, you will troubleshoot complex technical issues while ensuring the reliability of Aidoc's platform. The ideal candidate should have 2+ years of experience...Remote jobFlexible hours
- ...Matrix Innovation LLC in Phoenix, AZ, is seeking a Technical Support Engineer to own 24/7 follow-the-sun incident handling for production traffic and API issues.... ...questions into runbooks and documentation to speed future responses. #J-18808-Ljbffr Atom Matrix Innovation LLCSuggestedShift workNight shift
$105k - $125k
...twice a week, and remote employees... ...quarter. The Support team at Alloy... ...collaborative, and technically skilled... ...with Product and Engineering, act as the voice... ...betas, incident reviews, and internal... ...projects and responsibilities may be expected... ...in a B2B SaaS environment. Demonstrated...Remote workWork at officeLocal areaWork from homeHome officeMonday to FridayFlexible hours- MainframeMaster is seeking an Application Support Engineer in Tampa, Florida. The role... ...supporting DTCC applications and providing technical assistance to ensure systems... ...for three days onsite and two days remote work. Responsibilities include monitoring production applications...Remote work
- ...Position Title: Senior Technical Support Engineer Location: Exton, PA or Remote Are you passionate... ...infrastructure projects. Responsibilities Solve complex technical... ...software in SaaS, cloud, or hybrid environments... ...critical or high‑impact incidents. Ideal Candidate You’...Remote work
$95k - $115k
...the table! About Engineering at Botify: At... ...with advanced technical skills, enabling... ...strong sense of responsibility and a... ...of data-related incidents or customer-specific... ...year of Technical Support experience within a SaaS environment You... ...(NY is a plus) Remote status: Hybrid...Remote workSummer workWork at officeFlexible hours- ...looking for a customer‑obsessed Technical Support Engineer who thrives at the... ..., coordinating production incident response, and ensuring the reliability... ...expertise in a fast‑paced SaaS environment. This is a... ...to get on a call or have a remote session with a customer during...Remote workFull timeTemporary workImmediate startWorldwideFlexible hoursShift workWeekend workAfternoon shift
$65k - $75k
...Harris, is seeking a Technical Support Engineer with genuine technical... ...‑resolution rate, response quality, and documentation... ...thoroughness. This remote role is open to US... ...documentation for each major incident suitable for carrier‑... ...support, or SaaS support role where you...Remote workPermanent employmentLocal areaShift work- WhatConverts is seeking a Technical Support Engineer to enhance customer satisfaction in a fully remote role. You'll work directly with users, solving complex technical issues... ...+ years in technical support, experience with SaaS products, and strong communication skills. The...Remote job
- parcelLab GmbH is seeking a Technical Support Specialist to serve as 2nd level support for B2B customers... ...problem-solving skills. The role offers a remote-friendly work environment and the chance to be part of a fast-growing SaaS company. #J-18808-Ljbffr parcelLab GmbHRemote work
- incident.io, a leader in AI incident response, is hiring a Technical Support Engineer to provide world-class customer support and tackle technical... ...will have experience in a SaaS environment, the ability to... ..., generous leave, and remote work flexibility. #J-18808-...Remote job
- ...-growing technology company is looking for a Technical Support Engineer to join their global support team. In this fully remote role, you will be the first line of contact for... ...candidate has 1-3 years of experience in a SaaS environment, strong communication skills, and...Remote job
$106.7k - $121.7k
...is seeking a Principal Associate, Support Engineer to ensure the reliability and performance of their SaaS product. The ideal candidate will have... ...at least 4 years of experience. Responsibilities include providing advanced technical support, diagnosing software issues...Remote job$120k - $140k
...winning employment experience. As an Incident Response Manager working remote in the United States, you’ll be a... ...threats. This role balances the technical understanding of attack methods and... ...with a company and team that is supportive of your career and professional developmentAn...Remote workWork experience placementWork from home- KLDiscovery is hiring for remote Document Review Analysts to process documents for PII, PHI, and sensitive data on a flexible project... ...have a bachelor’s degree (JD preferred) and 1+ year of cyber incident response experience. You will work from home in the United States,...Remote jobWork from homeFlexible hours
$99.4k - $150.3k
## Sr. Technical Support EngineerApplyremote type: Remote Home-Basedlocations: Washington... ..., you will be responsible for handling support... ...between support and engineering. You’ll be working... ....* Working on our incident response team to... ...support in a B2B SaaS company* Bachelors...Remote work$41 - $67 per hour
...place by phone. For remote roles, and at our discretion... ...looking for a Technical Support Engineer to join the IT... ...function. You will be responsible for providing advanced... ...intricate technical incidents into documented root... ...and how they impact SaaS application performance...Remote workHourly payFull timeWork at officeWorldwideFlexible hoursShift work- Axon Enterprise in Seattle, Washington, is seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon... ...reliability, performance, and operational excellence across our SaaS infrastructure. This hybrid role requires three to four...Work at office
- Zero Hash is seeking a Technical Support Engineer in Chicago to troubleshoot complex client integrations, drive the reliability of our global transfer... ...tooling and dashboards, monitor API health, and lead incident support for enterprise clients. #J-18808-Ljbffr Zero Hash
- Wise is seeking an experienced Technical Support Engineer to troubleshoot and resolve issues affecting our enterprise API customers. You will... ...databases to pinpoint root causes. You will coordinate incident responses with global engineering and commercial teams, share...Worldwide
- ...Senior level professional for Tier 2 support in Glen Burnie, MD. This role... ...software and hardware issues. Responsibilities include managing tickets, resolving incidents, and escalating complex problems... ...installations and familiarity with remote support tools. This is a full-...Remote workFull time
- BCMC is seeking a TEN Lab Manager to support on-site incident response and IT operations for a U.S. Government customer in Arlington. You will act as the first line Help Desk for TEN Lab systems, assist with user setups, tickets, and asset management, and help implement...
- The IT Support Specialist at Thrivent provides first on-call support for supported... ...in ITIL roles and processes. Responsibilities include incident management, data sharing with users... ...technology readiness, and delivering effective solutions. #J-18808-Ljbffr Remote JobsRemote job
- ...Technology Manager II to lead advanced cyber incident investigations across enterprise... ...environments. You will direct end-to-end incident response, preserve evidence, and deliver... ...SOC, Legal, and Compliance teams. Fully remote with travel to Arrow offices as needed,...Remote work
$90k - $130k
...Technical Support - SaaS Printing Products - 100% remote – Central/Mountain/Western US – Travel a must! This range is provided by Phaxis. Your actual pay... ...but still technical, we want to speak with you! Responsibilities Identify and pursue new business opportunities to...Remote workFull timeWork from homeHome officeNight shift- ...Wilson Elser is seeking a Senior Cyber Incident Response Attorney for a fully remote role. The position is open to applicants nationwide, with the New... ...admission, plus strong data privacy and incident response knowledge. A technical background is a plus. #J-18808-Ljbffr...Remote work
$140k - $170k
...Forensic Services practice supports companies’ commitment... ...space, your responsibilities as an Associate Principal... ..., threat analysis, incident response and malware... ...potential clients;Providing technical assessment/audit and... ...periods), additional remote work options are...Remote workWork at officeLocal areaWork from home3 days per week- ...Phase2 Technology is looking for a Cyber Incident Response Business Development Senior Manager to lead and... ...focus on teamwork and effective communication skills. This position supports a hybrid work model that includes both in-office and remote work. #J-18808-Ljbffr...Remote workWork at office
- TierPoint LLC in Saint Louis is seeking an EOC Support Analyst to handle incoming calls and... ...24/7/365 environment as part of a team responsible for ensuring service reliability. The... ...the ability to multi-task across multiple incidents while maintaining professionalism and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Technical Support Engineer Incident Response & SaaS. Be the first to apply!
- IT developer Kansas City, KS
- technical support engineer Kansas City, KS
- support engineer Kansas City, KS
- IT engineer Kansas City, KS
- lab support engineer Kansas City, KS
- customer support engineer Kansas City, KS
- line support engineer Kansas City, KS
- tech support engineer Kansas City, KS
- IT support engineer Kansas City, KS
- senior devops engineer remote Kansas City, KS

