Social Worker, Oncology Financial Patient Navigator

Clinical Financial Navigator

With five hospitals, over 60 free-standing outpatient clinics, a college of nursing, a Medicare Advantage plan, and extensive outreach and community wellness programs, Mount Carmel Health System serves more than a million patients in central Ohio each year, and we've been a pillar of this community for more than 130 years. As a proud member of Trinity Health, one of the nation's largest Catholic healthcare delivery systems, our network of caring spans 22 states, 94 hospitals, and 133,000 colleagues nationwide.

We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.

The nation's 14th largest city, Columbus, Ohio is one of the fastest growing major metropolitan areas in the Midwest – ranked #1 for population growth, #1 for job growth, #1 for wage growth, and #1 real estate market. And with a vibrant blend of professional sports, world-class attractions, creative cuisines, and a flourishing music and arts scene, you'll never be found wanting for entertainment and experiences to call your own in Columbus. Learn more at

What we offer:

• Competitive compensation and day one benefit packages including medical, dental and vision coverage.
• Retirement saving account with employer match starting on day one, generous paid time off programs and employee recognition incentive program.
• Tuition and professional development reimbursement – fully discounted tuition through our enrollment opportunities at the Mount Carmel College of Nursing.
• Flexible schedules through our FirstChoice Internal Travel Program, Weekend Option Program, and local Float Pool.
• Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day!

About the job:

In accordance with the Mission, Core Values and Vision; the clinical financial navigator assesses financial needs for new and established patients to reduce financial barriers by utilizing insurance optimization opportunities as well as external assistance programs. Has an elevated level of understanding of health care diagnoses, and how to optimize this knowledge to help patients with health insurance coverage and benefits. Incorporates clinical knowledge of the patient's diagnosis, treatment regimen and treatment goals, to find the best insurance and assistance programs available. Finds ways to help patients decrease their out-of-pocket expenses and assuring payment for treatment provided.

What we're looking for:

• Education: Masters degree in clinical health field (preferable nursing or social work).
• License / Certification: Maintains licensure in the state of Ohio for their clinical field (nursing, social work)
• Experience: 7 years of combine applicable clinical experience in a health care setting, as well as health insurance and financial experience.
• Effective Communication Skills
• Other Knowledge, Skills and Abilities: Knowledge of clinical settings and overall disease processes and understanding how this clinical knowledge is critical to help patients with insurance optimization and decreasing financial barriers. Knowledge of insurance optimization and copay assistance programs. High level of initiative and ability to self-direct to solve financial barriers, as well as the ability to work collaboratively with the treatment team.
• Preferred: Clinical knowledge of specific disease processes within the setting of hire (i.e. oncology). Experience with insurance optimization, Patient Assistance Programs, Co-Pay Assistance Programs, Medicaid, Medicare Safety Net Programs, Medicare health plans, the Marketplace and COBRA guidelines.

Essential Responsibilities

• Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.
• Meets population specific and all other competencies according to department requirements.
• Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.
• Relatioship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.
• (For patient care providers) Provides nursing care, ensures an environment of patient safety, promotes evidence-based practice and quality initiatives, and exhibits professionalism in nursing practice within the model of the ANCC Magnet Recognition Program®.
• Assess financial needs for all cancer patients as well as all outpatient infusion patients, which includes, but not limited to, reviewing current insurance, disease state, and treatment regimen.
• Understands clinical disease state and treatment regimens for specific disease processes patients are undergoing, as a result is able provide optimal insurance optimization and copay assistant programs.
• Proactively anticipates pending financial toxicity for patients, through clinical knowledge and insurance/copay assistance knowledge.
• Proactively educates patients regarding insurance optimization opportunities to decrease financial burdens/toxicity and assure payment for treatment provided.
• Educates qualifying patients regarding available external assistance programs when needed.
• Exhibits excellent customer service skill and passion for access to care and decreasing financial toxicity.
• Maintains strong, working relationships with other members of the treatment team (i.e. physicians, social workers, nurse navigators, etc.)
• Participate in activities to enhance professional development.
• Reports quarterly data: saving and/or recovery of payment generated in this role
• Functions as a subject matter expert to the Financial Navigation Team
• Demonstrates extensive knowledge of the Revenue Cycle Process. Is a member of the Cancer Service line Revenue Cycle Committee and actively responsible for collecting data regarding their savings to patients and the organization. Will present information at meetings with senior leadership.

Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.