IT Onsite Support Engineer (Level 2)

$50k - $65k

JK Technology Solutions

Lockport, IL

Full Job Description

JK Technology Solutions is a leading Chicago-based Managed Services Provider who services a wide-range of businesses from the SMB all the way to Enterprise. We have an opportunity for an energetic and customer friendly Level 2 Onsite Technician to join our team. We are looking for a well-rounded technician that has the right skill set and right attitude.

Job Specifications

Standard work week will be 40 - 50 hours per week.
Some after hours and weekend work per customer requirements.
75% Local Travel.
Must be able to lift 50 lbs.
Must have Illinois Driver's License
Must be able to drive and provide own transportation.
Candidate will work as an Onsite Technician/Project Team member per customer requirements.

Job Responsibilities:

Provide excellent customer service and demonstrate the ability to diffuse potentially stressful situations.
Maintain open lines of communication with team and customer.
Work with colleagues to execute projects on-time.
Advise customers on recommended solutions / products to an issue.
Server as main technical contact on projects for end customer.
Prioritize and manage several open issues at one time.
Ensure all work is logged for entire workday.

Skills Needed:

Configuring, Deployment, and Troubleshooting Windows Operating Systems.
Configuring, Deployment, and Troubleshooting Windows Server 2012, 2016, and 2019 Standard.
Configuring, Installing and Troubleshooting Microsoft Active Directory, DHCP, DNS, NPS, Hyper-V and other Server Roles and Features.
Configuring and Managing File Shares, NTFS file permissions, security groups, and users.
Configure and manage the Microsoft 365 / Microsoft Azure Environment
Configure, Installing and Troubleshooting Microsoft Office products.
Configure, Install, Maintain and Troubleshoot company networks and associated hardware.
Low-Voltage Cabling, with basic understanding of cable and wire management
Hardware Support for all types of on-premises equipment (Servers, Firewalls, Routers, Switches, etc.)

Preferred Experience:

SQL Server Configuration, Installation and Management\Maintenance.
Vendor Hardware Support: Dell, HP, Aruba, Cisco, SonicWall, Ubiquiti.
SolarWinds N-Central(N-Able), Autotask, IT Glue, and Roar.

This Company Describes Its Culture as:

Detail-oriented - quality and precision-focused
People-oriented - supportive and fairness-focused
Team-oriented - cooperative and collaborative

Work Remotely:

Schedule:

10 hour shift
8 hour shift
Day shift
Monday to Friday
On call
Overtime
Weekend availability

Experience:

IT Support: 3 years (Preferred)

Language:

English (Required)

Required Travel:

50% (Required)

Work Location: On the road

Job type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Apply

Vacancy posted 3 days ago

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