L2 Support Technician

Job Description

Andromeda is on the hunt for talented self-starters who aren't satisfied until the job is complete. As a key member of a 10-12-person service department, you'll be responsible for troubleshooting client issues as they come in. Your mission: get the client back up and running efficiently, effectively, and with top-tier customer service. We're looking for a jack-of-all-trades tech with a love of teamwork and a thirst for knowledge.

About You

Who: An experienced IT professional - PCs, laptops, servers, routers... you speak their language. You live for solving the big problems.

What: At least 2 years of experience in an MSP or corporate environment. You don't mind the occasional password reset, but you're hungry for the big-league tickets.

When: Available to start sometime between now and the next 90 days.

Where: You must be local to the Chicago metro area . This role is hybrid , with Tuesdays and Thursdays onsite in our Lockport, IL office , and the remaining days remote.

How: With your natural talent and experience, you crush almost every ticket that comes across your desk. You also have the communication skills and composure to handle those "my hair is on fire" emergency calls.

Why: You're past the point where reboot fixes feel interesting - you want challenges, growth, and the chance to prove you're more than an average tech.

Your Team

You'll be a key member of a 10-12 person service department and a go-to teammate within your Pod, which includes:

• 2-3 Field Techs
• 2-4 Other Remote Techs
• 1 Escalation Tech / Team Lead

Skills Needed:

• Advanced knowledge of Microsoft Server OS (2008 - 2019)
• Advanced knowledge of Microsoft Workstation OS (XP - Windows 10)
• Advanced support for Microsoft Office, QuickBooks, Adobe software
• Strong hardware, software, and Layer 1-3 troubleshooting
• Ability to manage the "hot client" when things go sideways
• A track record of getting stuff done - rain or shine - no excuses
• Experience with Microsoft Azure and Office 365
• Ability to read through ticket history and quickly identify next steps

About Us

Our Company

Since 1994, Andromeda Technology Solutions has kept businesses safe, secure, and running. We specialize in network design and service for mid-size businesses in the manufacturing sector.

Compensation, Benefits & Perks

Compensation: $55K-$65K

Benefits:

• Blue Cross Blue Shield Health Insurance
• Dental & Vision Insurance
• Optional 401(k), company match up to 2%
• Optional life and disability coverages
• Paid holidays, sick days, and vacation
• 10 days vacation + 5 sick days to start
• Unlimited vacation after 1 year of service
• Quarterly All-Hands Briefings
• Monthly Activities (game nights, trivia, bingo night, etc.)
• Annual Company Picnic (open to friends/family - invited, not required)
• Mentorship opportunities

The Fine Print
We do require drug testing and background screening for all positions.
Many roles include a hands-on testing component - be ready to show, not just tell.
It's Your Move
Ready to step in, solve real problems, and be the person people rely on when things break?