Sales Support Coordinator

Sales Support Coordinator

On-Board Services is hiring a Sales Support Coordinator in Hazlet, NJ.

Position Title: Sales Support Specialist

Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need

Job Location: Hazlet, NJ

Shift: 1st Shift

Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO

Compensation: $26.65/HR

Responsibilities

• Support Account Managers by managing consolidated price lists, forecasts, product documentation, sample requests, customer quotations, and coordinating with internal departments including Regulatory, Quality, Planning, Finance, and Customer Service.
• Coordinate with Customer Service and manufacturing teams to ensure timely completion of all requirements for order release.
• Collaborate with customer service teams across multiple regions to standardize processes and ensure consistency.
• Analyze sales tracking reports to monitor forecast accuracy, identify discrepancies, and support sales operations.
• Receive, track, and help resolve customer complaints in a timely and professional manner.
• Ensure all activities comply with customer contracts and company policies.
• Participate in customer meetings alongside Account Managers to address customer needs, provide support, and strengthen relationships.
• Monitor service performance through Key Performance Indicators (KPIs) and recommend improvements to maintain high service standards.
• Build and maintain strong customer relationships by delivering exceptional service and support.

Qualifications

• Bachelor's degree or equivalent university degree.
• 13 years of experience in Sales Support, Customer Service, Account Coordination, or a manufacturing environment.
• Experience managing multiple customer accounts while effectively prioritizing competing responsibilities.
• Proven ability to work cross-functionally in a fast-paced environment with strong organizational and time management skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint; SAP experience preferred.
• Excellent interpersonal, verbal, and written communication skills with the ability to build strong relationships with customers and internal stakeholders.
• Strong English verbal and written communication skills required.