Patient Access Representative
Access Dubuque
Patient Access Representative
Southwest Health
1 Positions
ID: 80487
Posted On 09/02/2025
Refreshed On 09/14/2026
Job Overview
Requirements
Must have a high school diploma, GED, or equivalent.
Six months to one year experience with customer relations required
Knowledge of basic office procedures/equipment and computer systems required
Familiarization with medical terminology and prior health care experience preferred
Certification in Basic Life Support (BLS) preferred.
Work Hours
We’re growing and expanding our Patient Access team!
We are seeking a full-time (40 hours/ week) Patient Access Representative to work as a Float in various departments.
We are seeking a part-time (20 hr/ week) Patient Access Representative to work evenings and every other weekend at the Greeter's desk and Emergency Dept.
Job Summary
The primary responsibilities of the Patient Access Representative are to arrange for efficient and orderly registration of Emergency, Inpatients and Outpatients. A patient access representative ensures that accurate patient information is collected and that patients are aware of hospital policies and procedures. These duties will be performed in a “Customer oriented” professional manner.
Essential Job Functions and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Registers patients for services performed at Southwest Health.
Ensures patient records are up-to-date: demographics, employer, and emergency contacts
Scans all necessary paperwork into system (face sheet, insurance card, patients’ order, Driver’s License, and any other signed documentation)
Gathers necessary patient information including outpatient physician orders, diagnosis, emergency notification numbers, and insurance information
Obtains necessary signatures on registration related documents.
Verifies insurance eligibility and benefits.
Obtains Medicaid eligibility from the online Forward Health program and changes the patients account accordingly.
Processes Medicare patients through the designated electronic verification program to obtain medical necessity for scheduled procedures.
Collects/requests out-of-pocket liabilities from patients upfront and applies, adjusts, and reconciles daily point-of-service cash reports. Refers patient accounts to financial counselors when further explanation/education is needed regarding denied authorizations, out-of-pocket liabilities, coverage options, or payment plans.
Cross-trains and is well versed in a minimum of three areas of patient access.
Obtains signature from patient on Advance Beneficiary Notice (ABN) if the procedure didn’t pass medical necessity.
Exhibits professionalism in appearance, speech, and conduct. Ensures that services are provided in accordance with state and federal regulations.
Adheres to Southwest Health’s value-based behavior standards.
Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
Performs other duties and responsibilities as requested or required.
Contact Information
Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: View phone number on click.appcast.io
Email: View email address on click.appcast.io
Fax: View phone number on click.appcast.io
Benefits
Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.
Primary Contact
13894
Miranda Koch
HR Generalist, Human Resources
View phone number on click.appcast.io
Phone
Phone
Phone
Fax
View email address on click.appcast.io
True
False
True
Job Details
Location
Platteville, WI
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Tuition Reimbursement
Qualifications
Education
High School/GED
Company ID
1250
Job REQ #
# Positions
1
Start Date
20250902
End Date
20261230
Featured Job
0
TH Ad
0
TH Comments
Similar Jobs
Valet Attendant
Q Casino + Resort
Global Sourcing Specialist-Senior
Flexsteel Industries, Inc
Commercial Sales Manager
Theisen Home Farm Auto
Manager Cardiovascular Services
UnityPoint Health Finley Hospital
CMA, LPN, or RN - Obstetrics & Gynecology
Medical Associates
Valet Attendant
Q Casino + Resort
Service Center Representative (Part-time 20-24 Hou
Dupaco Community Credit Union
Speech Therapist
MercyOne
Valet Attendant
Q Casino + Resort
Housekeeping/EVS Dubuque FT Days
MercyOne
Cocktail Server
Q Casino + Resort
Director of Operations
1800TShirts
Housekeeping/EVS
MercyOne
Cook
Confidential
Adjunct Instructors in Nursing
University of Dubuque
Host
Q Casino + Resort
Cocktail Server
Q Casino + Resort
Cafeteria Assistant - Peosta Campus
Northeast Iowa Community College
Service Manager
Bodensteiner Implement Co
Teller Service Associate (JFK) (Part-Time, 20-24 h
Dupaco Community Credit Union
Share this Job
Southwest Health
About the Company
Southwest Health is a non-profit healthcare system offering southwest Wisconsin a range of services within our various facilities. Our locations include a hospital and clinic in Platteville, Southwest Health Behavioral Services, a clinic, Eye Center, and rehab services facility in Cuba City, Darlington, and Kieler Wisconsin.
We are a model healthcare organization that provides the highest quality at the lowest possible cost to create healthier communities. The Joint Commission has awarded Southwest Health a full accreditation as a Health Care Organization because we strive to provide the best care possible and prove it by meeting the Joint Commissions' standards for high-quality care. Southwest Health has been named a Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. These awards and the awards won in the past, speak to the commitment Southwest Health has for safety, patient experience, and creating a healthier southwest Wisconsin. This accreditation marks Southwest Health' fourth consecutive year of receiving the Guardian Excellence award for inpatient Patient Experience.
Southwest Health features four family medicine clinics, four Eye Center locations, Birth Center, a specialty services with cardiology, ENT, and Interventional Pain, a state-of-the-art Orthopedic Institute housing physical, occupational, and speech therapies, and 24-hour emergency services, to name just a few.
$17 - $20 per hour
...Patient Services Representative Crescent Community Health Center 1 Positions ID: 786 Posted On 09/02/2026 Refreshed On 10/03/2026 Job Overview Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide...SuggestedHourly payFull timePart timeLocal areaShift workDay shiftAccess Dubuque
Dubuque, IA16 hours ago- ...Employment Opportunity Posters provided by OFCCP About the Company Our mission is to provide superior healthcare and an excellent patient experience. Medical Associates Clinic is a well-established multispecialty group practice with over 200+ providers and a staff of over...SuggestedTemporary workWork at officeImmediate startMonday to Friday
DaMar Staffing
Dubuque, IA2 days ago - ...by coordinating referrals, scheduling appointments, preparing patient records, and facilitating communication between patients, providers... ..., and outside facilities. Your work will help improve patient access to infusion therapy, support efficient clinic operations, and...SuggestedTemporary workWork at officeImmediate startLong distanceMonday to Friday
- ...The Unit Secretary transcribes physician orders; performs order entry on the computer; schedules diagnostic tests and therapies for patients; assembles admission and discharge charts and maintains patient medical records; completes documentation for billing, answers...SuggestedPart timeLocal areaWeekend work
- ...specific nursing unit. Transcribes physician orders and performs computer activities. Consistent with the Mission of MercyOne, Vision of Patient Care Services, evidence-based standards of care, and established policies and procedures. Schedule: ~ Full time, 0.9 FTE (36...SuggestedFull timeLocal areaWeekend work
- ...ensuring records are maintained in an organized, secure, and readily accessible manner Provide general administrative support to ensure... ...skills required, with the ability to professionally represent the Credit Union and effectively interact with members, vendors...Work at office
$21.5 - $24 per hour
...Benefits: ~ FREE Direct Primary Care (DPC) for employees enrolled in our health plan no copays for primary care visits and personalized access to your provider ~ Low-cost health insurance through our self-funded health plan designed to keep more money in your paycheck ~...Full timeTemporary workCasual workReliefRelocation packageAll shiftsFlexible hoursShift workNight shiftWeekend workAfternoon shift- ...for department or location specific functions. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to...Work at office
Fresenius Medical Care
Asbury, IA1 day ago - Executive Assistant Dubuque, Iowa, United States Executive Assistant - Cottingham & Butler We are seeking a highly organized, adaptable Executive Assistant to support our leadership team. The ideal candidate is dependable, communicates with ease, and excels at...Work at officeMonday to FridayShift work
Cottingham & Butler
Asbury, IA2 days ago - Job Description Job Description Description: Dubuque, IA | Full-Time | On-Site About Kunkel & Associates Kunkel & Associates is a growing commercial insurance brokerage built on relationships, teamwork, and long-term success. We believe in investing in our...Full timeWork at officeMonday to FridayShift work
Kunkel & Associates
Dubuque, IA3 days ago - ...demands and work environment characteristics described here are representative of those an employee encounters while performing the... ...non-merit-based factors Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's...Work at officeWorldwide
- FRONT DESK SPECIALIST- BILINGUAL LOCATION: ONSITE, DUBUQUE IA HOURS: 8AM TO 5PM M-F RESPONSIBILITIES: Greeting customers Answering phones Providing guidance for paperwork completion Updating database with current information Onboarding/orientating employees Processing government...
- Tax Administrative Assistant A typical day as a Tax Administrative Assistant might include the following: Provides administrative support to partners, managers, and assigned teams. Coordinates meetings, schedules, travel, and other administrative activities...Work at officeImmediate startVisa sponsorship
MUN CPAs
Asbury, IA4 days ago $21.5 - $24 per hour
...Include ~ FREE Direct Primary Care (DPC) for employees enrolled in our health plan —no copays for primary care visits and personalized access to your provider ~ Low-cost health insurance through our self-funded health plan designed to keep more money in your paycheck...Full timeTemporary workPart timeReliefRelocation packageFlexible hoursShift workNight shiftIlluminus
Hazel Green, WI3 days ago- Russel Metals is one of the largest metals distribution companies in North America, with a growing focus on value-added processing. It carries on business in three segments: metals service centers, energy field stores and steel distributors. Its network of metals service...
- Facilities Maintenance Worker The University of Dubuque is a growing faith based University that is seeking a Facilities Maintenance Worker. The University of Dubuque offers a competitive wage and an excellent benefits package including tuition remission, paid holidays...Hourly payShift workAfternoon shift
University of Dubuque
Dubuque, IA22 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Access Representative. Be the first to apply!
- patient scheduling representative
- dental patient care coordinator
- patient accounts representative
- patient flow coordinator
- entry level patient service representative
- bilingual patient care coordinator
- patient relations representative
- lead patient access representative
- patient intake coordinator
- senior medical office administrator