Client Service Manager

Client Service ManagerAre you passionate about ensuring top-notch security services and client satisfaction? Do you thrive in a role where you oversee security contracts and lead a team to deliver exceptional results?PalAmerican Security, a leading protective and security company, is seeking a highly skilled and motivated Client Services Manager to join our team. As a Client Services Manager, you will play a crucial role in supervising and supporting security staff, maintaining client relationships, and ensuring the highest level of service delivery.Responsibilities:Recruit, hire, and train new staffProvide performance feedback and recognize talent for management rolesEnsure security officers are adequately prepared for their assignmentsTrack and review KPIs with the Director of OperationsConduct site assessments and client visitsCollaborate on recruitment needs and oversee client billingSkills/Abilities Required:Excellent interpersonal and customer service skillsStrong organizational skills and attention to detailProficiency in Microsoft Outlook, Word, ExcelEducation and Experience:Bachelor's degree with one year experience or equivalent experience in securityAt least three years of related experiencePhysical Requirements:Prolonged periods of sitting at a desk and working on a computerAbility to lift up to 15 pounds at timesPalAmerican Security Care CultureAt PalAmerican Security, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.Accountable – We uphold our commitments and take responsibility for our actions.Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.Why CARE MattersWe believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.How We Support and Reward Your GrowthA rigorous hiring process ensures that every member of our team is well-qualified and aligned with our values—creating a strong and sustainable culture.We recognize excellence through programs such as our monthly CARE awards—celebrating contributions at every level.With a promotion-from-within philosophy, ongoing training, and advancement opportunities, we support long-term career growth for our team membersPalAmerican Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.BenefitsHealth insuranceDental insuranceVision insuranceLife insurance