Client Success Manager
TDIndustries
Job SummaryThe Client Success Manager (CSM) is responsible for managing the day-to-day relationship and service delivery for assigned clients, ensuring high levels of satisfaction, retention, and contract performance. The CSM partners closely with operations, sales, and engineering teams to ensure that client expectations are consistently met and that TDIndustries delivers exceptional service results.Essential DutiesServe as the primary point of contact for assigned clients, ensuring clear communication, timely and effective issue resolution, and alignment on service delivery.Partner with internal operations and service teams to address performance issues impacting overall client satisfaction.Support client onboarding, renewals, and satisfaction reviews.Track and analyze key client metrics, including response times, work order completion, and customer satisfaction (NPS).Identify opportunities to improve service delivery and client experience through proactive communication and issue resolution.Partner with operations and business sales teams to identify upsell opportunities and support proposal and pricing development.Maintain accurate and up-to-date client records within the CRM system, ensuring visibility of key account activities and touchpoints.Coordinates with the Business Development Manager to ensure a smooth hand-off of new clients, ensuring a smooth transition into contracted services.Contribute to retention reporting, performance tracking, and internal account reviews.Minimum RequirementsBachelor’s degree in Business preferred or significant relevant experience considered.5+ years of experience in client relationship management, customer success, or service delivery—preferably within facilities services, maintenance, or technical operations.Proven ability to manage multiple client relationships and competing priorities.Strong interpersonal, communication, and problem-solving skills.Understanding of service delivery and operational performance metrics.Experience using CRM platforms (e.g., HubSpot, Salesforce, or equivalent).Detail-oriented and highly organized with a focus on accountability and follow-through.Ability to work collaboratively with cross-functional teams to achieve client success outcomes.
- ...Client Success Manager Company: Evaluate Location: Remote, United States Date Posted: Jun 11, 2026 Employment Type: Full Time Job ID: R-2021 Description Norstella is a premier and critical global life sciences data and AI solutions provider dedicated...SuggestedFull timeContract workTemporary workLive inLocal areaRemote workFlexible hours
$75k - $100k
...Client Success Manager II Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals...SuggestedWork at officeShift work3 days per week1 day per week- ...leading real estate agents with stunning websites, world‑class marketing tools and services, and access to an exclusive network. Manager, Client Success We're looking for a Manager, Client Success to join our talented and growing team. In this role, you'll be responsible for...SuggestedWork at office3 days per week
$20 - $22 per hour
...Client Engagement Success Manager I Remote, Full time R22917 Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions...SuggestedFull timeTemporary workWork at officeLocal areaRemote work- ...and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing... ...learning and growth. Reporting directly to the Manager of Client Success, the Client Success Manager role is focused primarily...Suggested
$50k - $54k
...Job Description Job Description Description: Tiny Spoon Chef is actively looking for a Client Success Manager to become a valuable part of our team! Why This Role Matters We're more than just a culinary service; we're culinary nerds who turn food into pure...Temporary workRemote workMonday to FridayFlexible hoursAfternoon shift- Paychex in Phoenix, AZ seeks an Account Manager to nurture top‑tier client relationships, drive revenue growth, and coordinate services across payroll... ...upsell opportunities, resolve issues, and ensure client success through proactive communication and data‑driven insights...Remote job
- ...Client Success Advocate Healthcare shouldn't be something you worry about when taking care of your family. That's why when you join... ...here. About This Role Client Success Advocate exists to manage and strengthen relationships with our clients so they understand...
- Clear One Advantage is seeking a skilled Client Success Manager in Phoenix, Arizona to lead a team of client specialists. This role involves ensuring excellent client experiences, building team performance, and enhancing client satisfaction through strategic leadership...Remote job
$144k - $216k
...—and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results.... ...engagement, delivery excellence enablement, operations and financial management, and team and people leadership all in one role.Client...Contract workTemporary workLocal area- ...seeking a customer service professional to independently support multiple Paychex products. You will cultivate relationships with clients, resolve claims and complaints, educate clients, and contribute to service improvements. Expect to leverage HRIS, Salesforce, and other...
- ...Vice President, Client Partner About the Company Ambitious provider of content marketing... ...strategy writer recruitment and management content creation and optimization... ...value portfolio of enterprise accounts. The successful candidate will be a strategic advisor,...Freelance
- ...that protect essential systems and enable innovation. As a Client Engagement Manager, you will be at the forefront of client relationships,... ...understands client needs, crafts tailored solutions, and ensures successful outcomes. You’ll collaborate with industry leaders,...For contractors
$130k - $145k
...meaningful work of your career and see your impact at scale.Job Description:Job Description Details:The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project...Full timeLocal areaAfternoon shift$105k - $115k
...impact at scale.Job Description:Job Summary:The Sr. Project Manager of Client Services serves as a key leader in managing strategic client... ...and ensuring a consistently high-quality client experience.Successful candidates will possess strong project management experience...Full timeLocal areaWork visa- Brown and Caldwell (BC) is excited to offer a fantastic Senior Client Services Manager/Project Manager opportunity to drive our sales strategy for... ...a trusted advisor.Moreover, this role requires consistent success in expanding long-term client relationships, leading high-...Full timeTemporary workShift work
- ...Head of Client Experience About the Company Travel company delivering exceptional... ...travelers, travel advisors, and partners. The successful candidate will be responsible for... ...track record in leading service operations, managing escalated customer concerns, and a...Remote work
$140k - $150k
...Principal Client Partner Phoenix, AZ; Remote About the Company Infillion is the... ...sellers. Whether through white-glove managed service, self-service control, or API-based... ...ability to demonstrate recent business successes in this location. You will be a key member...Work at officeRemote workFlexible hours$68k - $102k
...Client Partner We're hiring a Client Partner to drive growth through strategic customer... ...role blends consultative relationship management, business development, market strategy,... ...Determine key client stakeholders needed for successful management of demand-side deliverables....Full timeContract workTemporary workWork at office- Dew Wealth Management in Phoenix, AZ is seeking a Client Experience Director to be the connective tissue between service excellence and entrepreneurs who trust us with their finances. You will own the proactive relationship cadence across approximately 215 client families...Work at office
- Luxury Presence is seeking a Manager, Client Success in Scottsdale/Austin hybrid work model to lead a growing team of Client Success Managers. You’ll drive retention, expansion, and client outcomes while shaping strategy and daily execution. You’ll mentor a high-performing...
$100.79k - $160.26k
...career. Let’s see what we can achieve. Together.SummaryThe Client Accounts Project Manager, working in collaboration with and in support of the... ...manner.Provide timely, accurate, and quality work product.Successfully meet deadlines, expectations, and perform work duties as...Full timeWork at officeRemote workRelocationVisa sponsorshipRelocation package$117k - $159k
...water and wastewater engineering and consulting services.As a Client Service Manager, you will step into a well-established business and bring... ...career and take on new challenges in a supportive and successful environment.We offer flexible, hybrid work arrangements from...Full timeTemporary workRemote workFlexible hours- ...location, market competition, and/or the successful applicant’s education, experience,... ...continuing its legacy of innovation to deliver client-centric and digitally-driven technology... ...you will be responsible for growing and managing a portfolio of Federal Government...Work at officeLocal area
- ...Client Support Specialist We are currently seeking a Client Support Specialist to help guide clients through the travel planning and... ...clients. You will handle inquiries, provide recommendations, and manage booking details from start to finish. Key responsibilities...Remote work
- ...Client Account Executive - Mining & Metals Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them... ...capture. Keep the Client Relationship Management tool updated and aligned with governance...Work experience placementFlexible hours
- Job SummaryThe Client Manager (CM) is responsible for managing the day-to-day relationship for assigned clients, ensuring high levels of... ...and the Southwest.Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and...Work at office
$129.81k - $197.8k
...SummaryThe Marketing & Business Development Manager, Sports, Media & Entertainment Sector,... ...development opportunities, strengthen client relationships, and proactively drive go-... ..., and client engagement strategies. The successful candidate will possess strong business acumen...Full timeWork at officeRemote workRelocationVisa sponsorshipRelocation package- ...For The Record Account Management ProfessionalThis position is part of For The Record, which... ...connections. This includes regular client visits and providing updates on our product... ...milestones. Your dedication to ensuring the success of each contract will be instrumental in...Contract workFlexible hours
$95k - $125.5k
...Customer Success Manager – AI-Powered Legal Technology At Epiq, your work contributes to complex, global legal outcomes. You'll join a... ...onboarding, training users, introducing new features, and helping clients get long-term value from Epiq's platforms. As the Customer...Remote work
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