Operations & Service Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Advanced Pump is a small, hands-on business based in Woburn, MA. We specialize in the sale and repair of pumps across a range of industries including sewage/septic, industrial, and commercial applications. We pride ourselves on fast service, practical problem-solving, and strong customer relationships.

Role Overview
We’re looking for a reliable, detail-oriented Operations & Service Manager to help run the day-to-day operations of our office. This is a key role in a small team, ideal for someone who enjoys wearing multiple hats and taking ownership of their work. 

You’ll be the central point connecting sales, customers, and service operations.

Responsibilities

• Manage  inside sales : answer calls, prepare quotes, process orders
• Manage ecommerce activity (order processing, listings, customer inquiries)
• Manage & Coordinate service and repair workflow between customers, technicians, and outside vendors
• Communicate with customers on order status, timelines, and service updates
• Help maintain organized records, inventory coordination, and general office operations
• Identify opportunities to improve processes and customer experience

What We’re Looking For

• 3–7+ years of experience in sales, operations, or office management
• Comfortable in a small business environment where responsibilities vary day-to-day
• Strong communication and customer service skills
• Highly organized and detail-oriented
• Self-starter who can take initiative without constant direction
• Experience with ecommerce platforms or inventory/order systems is a plus
• Background in industrial service, distribution, or service businesses is a plus

Compensation

• Base salary: $75,000 – $85,000 (depending on experience)
• Bonus potential based on performance
• Opportunity to grow with the business and take on increased responsibility

Why This Role
This is a great opportunity for someone who wants to play a meaningful role in a growing small business. You’ll have visibility into all aspects of the company and the ability to make a real impact working directly with the owner of the company. 

To Apply:
Please send your resume and a brief note about your experience.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Growth Opportunities 

Work Location: In person at our Woburn, MA location.