IT Support Specialist

Location: MacDill AFB, FL; periodic support to the off-site office in Ruskin, FL

FLSA Status: Full-Time, Non-Exempt

Schedule: Monday-Friday 0730-1630 (one-hour lunch), not to exceed 40 hrs/week; observes 11 federal holidays

Clearance: National Agency Check (NAC) via SF-85P (Public Trust); Common Access Card (CAC) required

Position Summary

DTSI is seeking a TAP & IT Support Specialist to provide non-counseling Transition Assistance Program (TAP) and Information Technology (IT) support services to the Military & Family Readiness Center (M&FRC) at MacDill Air Force Base. This is a blended administrative, data-entry, and commercial IT support role supporting the M&FRC's mission to serve transitioning Airmen and their families.
Essential Duties and Responsibilities

TAP Administration

• Perform timely, accurate data entry of congressionally mandated TAP information into AFFIRST and locally developed systems (e.g., MS Teams, SharePoint).
• Maintain data quality controls sufficient to meet SS-1 thresholds (90% completed within one business day; 100% no later than three business days).

TAP Support Services

• Support TAP classes, including check-ins, room set-up/break-down, laptop distribution, facilitator equipment support, roster preparation, and no-show tracking.
• Update Air Force Portal's Virtual Out-Processing (vMPF); respond to TAP emails via DODTAP and/or AFFIRST; schedule customers for classes and disseminate TAP-related correspondence.
• Complete customer record checks prior to M&FRC trainings, Pre-Separation Counseling, Transition GPS Workshop, and Capstone.

IT Support Services

• Support commercial and AF Network laptops, including software installation/updates, virus scans, Wi-Fi connectivity, hardware troubleshooting, inventory accountability, and warranty tracking; submit tickets to appropriate AF channels for issues outside contractor administrative rights.
• Maintain commercial and AF Network printers, including toner replacement, printer mapping, error code resolution, and toner inventory.
• Administer commercial Wi-Fi systems and mobile hotspot equipment.
• Maintain audio/video, projector, and conference/classroom systems in ready-to-use condition.
• Support MS Teams, shared drives, drive mapping, and access permissions; maintain working familiarity with AF unclassified network/security structure.
• Maintain IT supplies/equipment inventory and provide reorder and upgrade recommendations to the Flight Chief.

Administrative Services

• Provide customer support to internal and external personnel, including phone coverage, email response, and correspondence drafting, as directed by the Flight Chief or TAP CCE.
• Deliver training to M&FRC staff on office equipment and software applications as requested.

Records Management

• Maintain records in accordance with AFI 33-322 (Records Management Program), the Privacy Act Program (AFI 33-332), and FOIA requirements; follow AFRIMS disposition schedules.
• Safeguard all Government records (paper and electronic) and make them available for M&FRC POC review upon request.

Required Qualifications

• Minimum three years of experience in administrative, data entry, and/or IT support duties consistent with the scope above.
• Working proficiency in Microsoft Office 365 (Outlook, Teams, Excel, PowerPoint, Word), including the ability to train others on their use.
• Ability to troubleshoot standard Microsoft Windows issues (printer mapping, cloud permissions, network access, file management).
• Hands-on ability to set up, troubleshoot, and support MS Teams for virtual meetings and training.
• Working knowledge of Air Force IT troubleshooting/escalation procedures, including generating work orders for issues outside the position's administrative rights.
• Ability to adapt to changing priorities and support customer needs involving commercial laptops and equipment.
• Ability to work independently and learn new systems efficiently.
• Strong customer service skills; comfortable working with internal and external customers in a professional setting.
• Familiarity with military protocol, structure, and chain of command.
• Demonstrated ability to manage a commercial Wi-Fi network, including account setup, access points, coverage, and firmware/software updates.
• English language proficiency sufficient to effectively communicate with customers and staff, in person and by telephone.

Preferred Qualifications

• Prior experience with or knowledge of a Military & Family Readiness Center (M&FRC) or similar military support program.
• Familiarity with Microsoft Access.

Security Requirements

• Must successfully complete a National Agency Check (NAC) via SF-85P (Public Trust) prior to or upon beginning work.
• Must be a U.S. citizen and eligible to obtain a Common Access Card (CAC).
• Must complete Total Force Awareness Training (TFAT) prior to accessing AF Network computers.
• Must maintain training/certification on safeguarding Personally Identifiable Information (PII) and Controlled Unclassified Information (CUI).

Work Environment

This position works primarily in an office environment at the M&FRC (Bldg 38, MacDill AFB) with periodic travel to the M&FRC off-site office in Ruskin, FL. The role requires routine use of a government-furnished computer, phone, and standard office equipment, and occasional light lifting of IT/AV equipment (laptops, projectors, printers).

Inclusion & Diversity
DTSI is an Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Disclosure
DTSI is an equal opportunity employer that uses E-Verify to confirm work authorization. Background investigations may be conducted to determine applicant's eligibility for a Department of Defense security clearance.

Why DTSI

DTSI has built an unwavering reputation of delivering cutting-edge IT solutions with a focus on exceeding customer expectations and a relentless drive to be the best in the industry. Our success, undoubtedly, is a direct result of our people. We are intentional in seeking individuals who are hard-working, disciplined, visionary, and approach all tasks and interactions with an attitude of excellence. If this is you, we invite you to join Team DTSI!

Benefits

• 401(k) Retirement Plan with Employer Contribution
• Paid Vacation Time
• Paid Federal Holidays
• Paid Sick Leave
• Health Insurance
• Dental & Vision Insurance
• Short and Long Term Disability
• Life Insurance
• Supplemental Insurance (Accidental, Hospital Confinement, Cancer Assistance, Critical Illness)
• Certification & Tuition Reimbursement

Proud of Our Past. Improving the Present. Focused on the Future.

If you are unable to use our online application to apply for this position, please use one of the following options to submit your resume and qualifications:

• Email: View email address on click.appcast.io with job title in Subject line
• Mail to our corporate office:
  • DTSI
    212 N. Alamo St. Suite 300
    San Antonio, TX 78205
    Attn: Recruiting - [job title]