Director of Operations

Benefits Free uniforms Opportunity for advancement Paid time off Training & development Position Purpose Victory Agency is hiring a Director of Operations in Houston, TX. The Director of Operations is responsible for leading the agency’s day-to-day operations and building the systems, processes, and structure needed for long-term growth. This is not a sales role. The focus is on improving efficiency, strengthening service, increasing accountability, and supporting the agency as it scales. What You’ll Do Oversee daily operations and support staff with workflow and process questions Improve and maintain workflows, procedures, and standard operating processes (SOPs) Ensure consistency in service standards, follow-ups, and internal processes Lead operations meetings and track action items and accountability Manage reporting for production, new business, retention, cancellations, and service activity Maintain data accuracy and workflow compliance in agency systems Support onboarding, scheduling, payroll coordination, and basic HR administration Help coordinate office operations, vendors, and technology needs Identify process gaps and recommend improvements to increase efficiency and growth What We’re Looking For We are looking for a strong, organized leader who enjoys building structure, improving processes, and helping teams perform at a high level. The ideal candidate has insurance agency operations experience, is comfortable working in agency management systems (AMS360 preferred), and understands how to improve workflows, reporting, and accountability. Qualifications Insurance agency operations experience, preferably in an independent agency environment. Strong working knowledge of agency management systems; AMS360 experience preferred. Demonstrated ability to build workflows, reporting cadence, SOPs, staff accountability, and operational structure. Ability to coach staff, identify root causes, enforce standards, and communicate clearly with ownership. P&C license preferred; additional insurance, risk management, or operations credentials are beneficial. This is an opportunity to join an established independent agency with a strong client base, a supportive team, and room for continued professional growth. Interested candidates can message me directly or send a resume to View email address on click.appcast.io. #J-18808-Ljbffr