Full-time Bank Teller - BILINGUAL in CHINESE

Job Description

Job Description

SUMMARY

The Teller I position provides frontline banking services to customers in a courteous, accurate, and efficient manner. The Teller I role supports the overall operations of the branch while maintaining compliance with bank policies and federal/state banking regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process a variety of transactions including deposits, withdrawals, loan payments, official checks, and money orders.
• Verify cash, checks, and endorsements
• Deliver exceptional customer service, greet customers warmly, handle inquiries, and resolve routine issues.
• Cross-sell bank services and refer customers to appropriate staff for additional assistance or services.
• Maintain, balance, and reconcile individual cash drawer daily.
• Settle and service ATM and coin machines, prepare coin and currency shipments.
• Assist with opening and closing of vault, verify cash, and manage daily vault operations.
• Perform end-of-day balancing for teller drawer, coin machine, ATM, and vault.
• Maintain and audit various reports (Teller Daily Cash, CTR, Reg CC, ATM Settlements, etc.).
• Ensure adherence to established bank policies, procedures, and security guidelines.
• Perform safe deposit access duties, verify customer identity, and maintain records.
• Process address changes, check orders, wire transfers, stop payments, levies/garnishments, and other banking services.
• Support marketing initiatives by handing out flyers and promoting new products.
• Perform occasional tasks such as cleaning coin/count machines and assisting with branch events.
• Participate in audits of teller drawers and ATM systems.
• Perform other duties as assigned.

SKILLS AND COMPETENCIES

• Strong interpersonal and communication skills.
• High attention to detail with the ability to work accurately under pressure.
• Proficient in basic math, Microsoft Office, and core banking systems.
• Ability to follow instructions, bank procedures, and exercise good judgment in standardized situations.
• Fluent in a second language (e.g., Chinese or Spanish) is a plus but not required.
• Treats people with respect and dignity.
• Demonstrates professionalism and cultural sensitivity.
• Maintains integrity and ethical behavior.
• Builds trust and upholds organizational values.
• Accepts accountability for actions.

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SUPERVISORY RESPONSIBILITY

N/A

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or GED required; Associate’s or Bachelor’s degree in related field preferred.
• Minimum 6 months of teller, banking, or customer service experience preferred.
• Cash handling experience strongly recommended.

WORK ENVIRONMENT

This position primarily operates in a fast-paced professional office environment, with regular customer contact, standard lighting, ventilation, and ergonomic conditions.

PHYSICAL REQUIREMENTS

• Ability to stand for long periods (up to 70% of shift).
• Frequent use of hands and fingers for cash handling, typing, writing, and using standard office equipment such as computers and phones.
• Prolonged periods of computer use and viewing of computer screen.
• Frequent walking, bending, stooping, squatting, pulling and reaching.
• Frequent lifting and moving of coin and cash bags up to 50 pounds.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to enable individuals with disabilities to carry out essential job duties.

TRAVEL

• No regular travel. Occasional attendance at local events may be required.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

BENEFITS

401K match

medical, dental, vision insurances

three weeks paid-days-off

paid holidays

commute benefit

FSA - health, dependent care

employee discounts