Financial Aid Specialist - Awarding & Packaging

Company Description

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.


Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.


We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.


For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.

Job Description

Join our team as a Student Finance Analyst and play a meaningful role in supporting student success through accurate, timely, and compliant financial aid processing. In this role, you will contribute to essential student finance operations, including Title IV (TIV) awarding, verification, disbursement, and credit balance processing , helping ensure students have the financial resources they need to succeed.

Working under general direction, you’ll collaborate with both internal teams and external partners to deliver high-quality support with a strong focus on accuracy, compliance, and responsiveness . You’ll also leverage data and reporting to uncover trends, provide actionable insights, and drive continuous improvement across student finance operations.

This is a great opportunity for a detail-oriented, analytical professional who thrives in a data-driven environment and is passionate about making a direct impact on student outcomes.

Responsibilities:

- Demonstrate a strong working knowledge of processes, procedures, and policies, applying them effectively in day-to-day responsibilities

- Apply advanced Title IV knowledge with minimal guidance, including troubleshooting issues and recommending solutions

- Generate, analyze, and interpret reports to support student finance operations and informed decision-making

- Identify trends within student finance data and conduct root cause analysis to uncover insights and opportunities

- Proactively anticipate potential risks or questions and communicate recommended solutions to stakeholders

- Evaluate current processes and procedures, recommending improvements and supporting implementation efforts, including training team members

- Present report findings and insights to leadership, clearly explaining trends and any anomalies

- Appropriately escalate concerns or complex issues to leadership when needed

- Support student finance system or database conversions in partnership with leadership and IT teams

- Take ownership of key processes, contributing to team success through execution, mentorship, and knowledge-sharing

- Maintain accountability for meeting team objectives, deadlines, and service level agreements (SLAs), proactively communicating any risks to timelines

- Perform additional duties as assigned while ensuring adherence to all organizational policies and standards

Qualifications

• Bachelor's Degree Preferred
• 2 experience in student accounts and/or financial aid Preferred
• Must possess effective customer service skills.
• Excellent verbal and communication skills.
• Ability to maintain a high degree of professionalism and integrity.
• Consistent attention to detail and follow-up.
• Must be a team player.
• Ability to work in a fast-paced deadline-oriented environment.
• Ability to multi-task and prioritize workload.
• Is proactive in researching new student finance regulations and issues.
• Well-developed organizational skills.
• PC skills in Microsoft Office, in particular Excel, database and internet applications
• Excellent math and analytical skills.
• Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $25.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.


Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  
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Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation