Case Manager for Training Programs

Job Description:Salary: $52,000/yearOur efforts in Michigan have been consistently recognized!Recent Awards:Michigan Top Workplaces - 2015-2025Crain's Detroit Business Private 200 - 2025 (and Crain's Cool Places to Work!)Best & Brightest Companies to Work for in the Nation - 2012-2025 (and Metro Detroit!)Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.Scope of Position: The Training Specialist will provide support and assistance to program participants in all areas related to education and training.Essential Functions:Provide consistent and comprehensive case management, coaching and follow-upProvide individualized assessment of work, family and personal development needs and opportunitiesAdhere to program policies and proceduresAct as a liaison between the program and regional training providersAssist participants with identifying and enrolling in suitable training programsUse a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goalsProvide referrals to appropriate community service or social service agencies when neededConduct regular contacts/meetings with participants and document all contacts and activities in case notesCreate activity plans that adhere to program policies and satisfy participation requirementsAssist in the preparation of project reports as needed (participation, placement, etc.)Assist participants in eliminating challenges that are hindrances to obtaining and retaining employmentEnsure that participant documentation is complete, accurate and validCoach participants in work readiness skills and career exploration strategiesEnsure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processesCollaborate and communicate effectively with partner agenciesPerform required data entries timely and accuratelyMonitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirementsOther opportunities as availableEducation and Experience Requirements:Ability to prioritize tasks and document visits and contactsDemonstrated telephone, computer and written communication skillsAbility to maintain flexibility as needs of contract or contractor requireBachelor’s Degree or equivalent experience in human services or a related field preferredCustomer service experience preferredA working knowledge of MS OfficeBring your expertise to EDSI and live our values every day: Show Up, Smile and Support!EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Edsi-9