Case Manager, Runaway and Homeless Youth

Case Manager, Runaway and Homeless Youth Position Summary The Case Manager is an at‑will position that reports to the Manager of Youth and Family Counseling. This role works within Lighthouse’s Runaway and Homeless Youth (RHY) programs serving young people ages 10‑17. Sanctuary is a 3‑week crisis intervention youth program while A Step Forward (ASF) is an up to 18‑month transitional living program. The Case Manager assists youth with goal planning, advocacy, and adherence to program guidelines. They implement trauma‑informed care with a Positive Youth Development approach, helping youth identify and use strengths to solve problems, achieve goals, and pursue dreams. The role works closely with the counselor to provide continuity of care in a team environment. Responsibilities & Duties Manage a caseload of 8‑15 families; assess individual/family needs, develop action plans, budget, and monitor compliance with program rules. Collaborate with the counselor to ensure continuity of care. Perform screenings, intakes, and assessments for Sanctuary and ASF residential programs. Maintain compliance with the Child Caring Institute license and funder rules and guidelines. Maintain agency approval to transport clients in personal vehicle. Complete timely program entries, exits, and case notes using HMIS and paper file. Track case management activities and client outcomes in HMIS and internal tracking log. Enter data in real time when possible and at least within 48 hours. Ensure proper maintenance of client files and records. Collect data to support measurement of program outcomes. Communicate with the RHY team regarding new clients, exited clients, progress toward youth‑identified goals, and support needed. Provide intensive, weekly case management to individuals and families participating in the Sanctuary programs. Complete asset/needs assessments, psychosocial assessments, and assist clients in developing and implementing Individual Service Plans outlining goals and action steps. Use the IPOS to provide a framework of services, activities, and resources. Facilitate weekly group meetings for youth in the Transitional Living Program. Provide weekly daytime, evening or on‑call support at the Sanctuary Shelter. Complete shelter exit interviews and assist individuals transitioning out of shelter with discharge planning. Refer clients to after‑care and community programs upon exiting the shelter. Implement and enforce rules, policies, and shelter guest agreements to maintain a safe environment for clients, volunteers, and staff. Assist with administrative operations, answering phones, and crisis calls as needed. Assist with rotating on‑call support and shift coverage to ensure 24‑hour care. Foster inter‑agency collaborative solutions to help clients attain long‑term stability. Other Core Responsibilities Maintain approval to transport clients and provide transportation services as needed. Foster and coordinate inter‑agency collaborative solutions and referrals to help clients connect with shelter, meet goals, and attain long‑term stability. Continuously improve and consistently implement various case management and data collection tools. Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client‑centered, and inclusive environment for clients, staff, interns, and volunteers. Participate in internal and external task‑forces and committees working to assist the homeless population. Minimum Qualifications Lived or professional experience working with people experiencing homelessness or extreme poverty in the United States. Associate’s degree. 1–2 years’ experience in a role directly or indirectly related to human/social services and/or case management. Reliable transportation and maintenance of automobile insurance. Valid driver’s license; Lighthouse reserves the right to require a driving record check where driving is essential. Knowledgeable with Microsoft Office Suite and Google Apps. Flexibility and capacity to prioritize tasks in a rapidly changing environment. Ability to multitask effectively in a fast‑paced environment. Ability to work with a challenging and diverse population. Ability to work evenings and weekends. Preferred Qualifications BSW from a 4‑year accredited college or university or master’s degree in a related field. 2+ years’ experience in a role directly or indirectly related to human/social services and/or case management. An understanding of the social constructs impacting those experiencing economic instability. Knowledge of the social services landscape in Oakland County and surrounding areas. HMIS experience. Ability to self‑regulate and work independently while coordinating with other staff. An appetite for innovation and creative problem solving. Harm Reduction, Trauma‑Informed Care, Housing First, and SPDAT training. Proven ability to work effectively with racially and ethnically diverse clients and teams. Experience in managing and leading teams. Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations. Exceptional communication ability, both written and oral. Ability to listen and accept feedback constructively. Possess high emotional intelligence skills. Unwavering personal integrity. Ability to work in a fast‑paced, demanding, constantly changing environment. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Physical Demands The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level is typical of an office. Incumbent may encounter frequent interruptions throughout the day. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals. The physical demands are representative of those that must be met to successfully perform the essential functions of the job. #J-18808-Ljbffr