Information Technology Administrator

Information Technology Administrator

The Information Technology Administrator provides technology troubleshooting, network support, and training on the Y's technology to staff and members. This role serves as a broad, hands-on IT leader responsible for everything from frontline support to system strategy. The Information Technology Administrator is comfortable navigating a wide range of technologies and thrives in an environment where no two days look the same.

Essential Functions

• Serves as the primary IT support resource for the organization, troubleshooting and resolving issues across hardware, software, network systems, phones, copiers, and program-specific technologies.
• Monitors, maintains, and supports network infrastructure, cloud-based systems, cybersecurity practices, and data protection measures to ensure reliability, performance, and security.
• Manages user accounts, system access, permissions, and technology assets, including device procurement, deployment, inventory, and lifecycle management.
• Leads and supports organization-wide technology projects while balancing daily support operations and long-term system enhancements.
• Assists with long-range technology planning, budgeting, and recommendations aligned with organizational goals and operational needs.
• Develops and maintains documentation, training materials, standard operating procedures, and staff training related to technology systems, updates, and best practices.
• Prioritizes and manages multiple requests, projects, and timelines in a fast-paced environment with varied technical needs.
• Supports an inclusive and equitable workplace by ensuring technology access, support, and communication are accessible to all users.
• Other duties as assigned.

YMCA Competencies

• Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they affect relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Supervisory Responsibility

This position is not responsible for any supervisory duties.

Work Environment

The Information Technology Administrator will work in a typical office setting and utilize office equipment.

Physical Demands

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee is frequently required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

Position Type/Expected Hours of Work

This position is full-time non-exempt position.

Travel

Travel will be necessary to other office locations for the Lake Superior YMCA and local non-YMCA meetings and events.

Required Education and Experience

• Excellent communication skills.
• Experience with basic troubleshooting of Windows-based systems.
• Able to work both on own initiative and as part of a team.
• Knowledge Azure Active Directory and Microsoft Exchange preferred.
• Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.

Preferred Education and Experience

• A.A.S or Bachelor's degree in related field or equivalent combination of education and experience. Familiarity with Drupal

Additional Eligibility Qualifications

• Must be able to pass a background check
• Posses a valid drivers license

EEO Statement

The Lake Superior YMCA (the Y) provides equal employment opportunities (EEO) to all employees and applicants for employment without regards to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Y complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.