Phone Representative and Administrative Support

Job Description

Job Description

Company: Home Evolution Roofing
Location: Cohoes, NY  
RELIABLE TRANSPORTATION IS REQUIRED.

Department: Office Administration and Support
Job Type: Full Time Preferred
Availability: Open Availability
Office Hours: Monday-Friday 7:45 a.m. - 8:00 p.m. /  Saturday-Sunday: 9:00 a.m. - 6:00 p.m.
Pay Rate*: $18.00-$22.00 per hour to start. Increased rate on weekends.

*Based upon experience TBD during interview

Job Summary

This is an entry level role that provides phone, and general office support ensuring operations flow smoothly and efficiently. This role requires customer communications, scheduling appointments, organizing documents, assisting with customer inquiries, and support coordinating between personnel and clients. We're looking for great organizational skills, professionalism, and the confidence to manage multiple tasks and responsibilities within a fast paced environment. 

Key Responsibilities

Administrative Support

• Answer, screen, and direct incoming phone calls, emails, texts, and other communications in a professional manner
• Outgoing phone calls to any potential new customers who submit inquiries online via our website, Angi, Google and other sources
• Maintain office internal records and calendars by scheduling appointments, estimates, and service calls
• Compiling and filling out any paperwork for customers: mailing contracts, invoices, permits, warranties or other documents 
• Compile sales/educational material for our sales team; Regularly check this inventory to ensure there is a stockpile made (involves copying, printing, organizing and storing)
• Assist in handling incoming and outgoing mail
• May require occasional local travel - running errands, post office etc.
• Basic data entry into internal systems while maintaining confidentiality of company, employee, and customer information.
• Support office operations as needed. 

Customer Service

• Respond to customer inquiries about roofing services, estimates, and project timelines
• Assist customers with scheduling appointments
• Ability to handle customer information and inquiries professionally

Scheduling & Coordination

• Help coordinate the schedule for our sales team
• Track and update calendar notes or other important information
• Communicate scheduling to employees and/or customers

Required Skills

• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Ability to work independently or with a team
• Proficiency with basic office software and equipment

Qualifications

• No degree required
• Previous administrative or office experience is a plus
• Customer service experience is a plus

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this position.

• Ability to sit, stand, or walk for extended periods
• Frequent use of hands, fingers, computer and phone equipment
• Ability to occasionally lift, carry, move, or transport office supplies, files, packages, or other materials up to approximately 25–30 pounds
• Ability to bend, reach, or move objects within the office as needed

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.

Employment At-Will

Employment with the company is at-will , meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Job Duties and Business Needs

Due to the nature of our industry, job duties, schedules, and responsibilities may change based on operational or business needs. Employees may be asked to assist with additional tasks or responsibilities outside the normal scope of duties as reasonably required by management.