Program Analyst

Job Title

Program Analyst

Duties

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Major duties include, but not limited to:

• Embraces and upholds the guiding principles of the VA health care system, performing all assigned duties in a manner that promotes quality achievement, outstanding customer service, and a work environment fully committed to serving Veterans.
• Actively supports the team concept by contributing to team initiatives, functioning as a collaborative team player, and continuously seeking ways to improve the effectiveness of team efforts.
• Works closely with the Chief and Assistant Chief, Environmental Management Service (EMS), to coordinate EMS functional activities with the overall medical center mission and operational priorities.
• Prepares evaluations and establishes monitors for external reviews; coordinates EMS input and follows up on multidisciplinary evaluations to ensure timely and complete responses.
• Reviews patient satisfaction surveys and customer complaints on a recurring basis and prepares related quality assurance reports, including VACO non-recurring environmental quality reports.
• Serves as the Training Management System (TMS) Coordinator for EMS and as Alternate ADP Coordinator; develops, updates, and delivers instruction across a wide variety of well-established subject-matter areas using diverse teaching methods and tools to meet student learning needs.
• Collaborates with Infection Control Coordinators to ensure training and operational practices adhere to guidelines for Healthcare-Associated Infections (HAIs); ensures EMS SOPs and policies remain current, accurate, and compliant.
• Designs, develops, and conducts special studies for data collection and analysis, including comparative cost reports across Medicine, Surgery, Psychology, Extended Care, and other elements for VACO ECI reports; tracks and reports data required for VACO waste management and GEMS reports.
• Serves as the Contracting Officer's Representative (COR) for outside contracts, evaluating contractor performance for compliance with specifications and services rendered; integrates quality assurance requirements into employee performance standards, coordinates performance evaluation inspections with service supervisors, and develops/maintains a computer tracking system to record inspections, competency questions, and other performance evaluation data, providing periodic documented analysis to the Chief and/or Assistant Chief.

Work Schedule: Monday - Friday, 7:00am to 3:30pm (Subject to change based on the needs of the agency.)

Virtual: This is not a virtual position.

Position Description/PD#: Program Analyst/ PD04422

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized