IT Technician / Network Administrator / Help Desk Technician

Logical, LLC, a growing IT consulting company with Christian values, is seeking proactive IT Consultants/Network Administrators/Help Desk Technicians to join our dedicated team.

Primary Duties and Responsibilities:

• Installation, control, and maintenance of PCs, servers, and peripherals on/off-site.
• Manage and monitor customer WANs and LANs.
• Install new and maintain existing hardware and software.
• Respond to inquiries and requests for assistance from our customers regarding computer systems, telephones, and other electronic devices. Identify problems, troubleshoot, and provide miscellaneous support.
• Consult with customers and recommend computer hardware and software to enhance their operations.
• Assist with setting up backup hardware and software.
• Oversee regularly scheduled maintenance of various customer IT assets, including PCs, servers, and printers.
• Company vehicle, computer, and phone provided during work hours.

Job Requirements:

• Knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Working knowledge of computer hardware, including PCs, servers (all modern versions), printers, routers, etc.
• Familiarity with Microsoft Exchange and Microsoft 365, Active Directory, some Microsoft SQL Server, FTP protocols, QuickBooks, and other common software programs.
• Report IT problems and issues to central dispatch for follow-up scheduling when necessary.
• Provide complete details of all service calls, whether on or off-site, including hours worked, recommended changes, upgrades, and replacements.
• Possess excellent verbal and written communication skills and communicate effectively with customers and employees.
• Must maintain a neat appearance, be organized, and be able to multitask.
• Proactive in finding and implementing support resolutions for all customers efficiently and professionally, while also being able to work independently when required.
• Must be a team player, assisting other employees with troubleshooting and resolutions when necessary.
• Must pass a drug screening and background security check before employment - no exceptions

Benefits:

• Friendly and productive work environment
• Paid time off
• Paid holidays
• Company-provided computer, cell phone, tools, and vehicle (during work hours)
• Health insurance options
• Dental insurance options
• Vision insurance options
• Life insurance
• 401K