IT Specialist

Job Description

Job Description

Position Responsibilities

As an IT Specialist for a small but fast-growing company, you will support day-to-day technical operations and help ensure all systems run smoothly. This entry-level role offers the opportunity to develop hands-on experience across multiple areas of IT, including user support, system maintenance, and basic network troubleshooting.

Under the direction of the Chief Operations Officer (COO), your duties will include the following:

• Provide technical support to employees for hardware, software, and network-related issues
• Set up, configure, and maintain computers, printers, and mobile devices
• Assist with onboarding/offboarding employees (account setup, permissions, equipment distribution)
• Monitor and maintain internal systems, including email, file storage, and security tools
• Perform routine system updates, patches, and backups
• Troubleshoot connectivity issues and escalate complex problems when necessary
• Maintain IT documentation, inventory, and asset tracking
• Support cybersecurity initiatives, including user access controls and basic security practices
• Assist with implementation of new software, systems, or technology upgrades
• Coordinate with third-party vendors for technical support and services

Position Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1-2 years of relevant IT or technical support experience
• Basic knowledge of Windows operating systems, Microsoft 365, and common business applications
• Familiarity with networking fundamentals (Wi-Fi, VPN, TCP/IP) is a plus
• Strong problem-solving and troubleshooting skills
• Good verbal and written communication skills, with a strong command of the English language
• Ability to work independently while contributing as part of a team
• Strong organizational, time-management, and interpersonal skills
• Willingness to learn new technologies and adapt in a fast-paced environment
• Customer-service mindset with the ability to support non-technical users

Founded, built, and supported 100% in the USA, Integra Loan Tech has been changing the landscape of lending technology since 1996. Starting with a philosophy of 'Best-in-Class Technology' backed with exceptional service, Integra has been a staple in the FinTech Industry for 30 years. Integra recently expanded to provide mortgage, consumer, and commercial loan technology for our financial institution customers in a single platform. EPIC is ideal for any lender seeking a 100% completely browser-based environment. Lending Technology is our sole focus partnering with banks, credit unions, and mortgage companies. Our Best-in-Class Service and Innovative Technology defines our culture and is something our team takes pride in. Integra’s LOS software offers a wide range of features that help to streamline the lending process like never before. The Integra team has worked to create a product that covers Mortgage, Consumer, and Commercial lending all in one. Having a brilliant, easy-to-use, and easy-to-implement product is not our only company value. We have worked to create close & communicative relationships with each of our clients through our Client Advocate Program. Integra truly views each of our clients as part of our community and we are excited to welcome you today!

Company Description

Founded, built, and supported 100% in the USA, Integra Loan Tech has been changing the landscape of lending technology since 1996. Starting with a philosophy of 'Best-in-Class Technology' backed with exceptional service, Integra has been a staple in the FinTech Industry for 30 years. Integra recently expanded to provide mortgage, consumer, and commercial loan technology for our financial institution customers in a single platform. EPIC is ideal for any lender seeking a 100% completely browser-based environment. Lending Technology is our sole focus partnering with banks, credit unions, and mortgage companies. Our Best-in-Class Service and Innovative Technology defines our culture and is something our team takes pride in. Integra’s LOS software offers a wide range of features that help to streamline the lending process like never before. The Integra team has worked to create a product that covers Mortgage, Consumer, and Commercial lending all in one. Having a brilliant, easy-to-use, and easy-to-implement product is not our only company value. We have worked to create close & communicative relationships with each of our clients through our Client Advocate Program. Integra truly views each of our clients as part of our community and we are excited to welcome you today!