Special Projects Operations Coordinator

Overview

Responsible for supporting various operations business initiatives, cross-functional projects, and working the department tickets. Analyzes and streamlines operations data and processes. Collaborates across departments and with vendors to improve operational efficiency while ensuring alignment with organizational goals.

Location: 6688 N. Central Expwy Dallas, TX 75206

Responsibilities

• Maintain communication with key department team members for operational projects. Take a proactive approach to assisting with project management and completion of project tasks and reports. Be flexible when project issues arise, allowing for creative and solution-driven strategies.
• Develop and maintain project and task tracking tools to maintain organization and provide reporting updates as needed.
• Identify, gather, analyze and report on data required to assist leadership in making strategic decisions. Identify trends, risks and opportunities for improvement.
• Partner with necessary teams to create training and easily accessible documentation to drive user adoption and engagement.
• Responsible for working department tickets, ensuring timeliness of responses and demonstrating strong communication skills to manage all tickets and issues.
• Manage and maintain regularly assigned reports and up to date documentation, streamlining and automating when possible.
• Serve as liaison for operations vendors through consistent communication, performance tracking and issue resolution. This includes new vendor set-up, branch relocations, De Novo branches, acquisitions, and closures in coordination with appropriate department leaders.
• Coordinate branch address updates via vendor notification and updating applicable policies and SharePoint facilities page.
• Support the company fleet program which includes coordinating the driver eligibility verification process, fleet acquisition, allocation & billing process, and fleet vehicle maintenance and compliance.
• Complete all other duties as assigned.

Qualifications

• Required to have Associate's Degree. A Bachelor's Degree in business, supply chain, finance, or related field is preferred.
• Required minimum of two years experience in analysis, operations, procurement or vendor management.
• Preferred experience working in or with a home health, hospice, healthcare payor operations.
• Preferred prior project management experience is preferred.
• Preferred prior experience using Homecare Homebase data management
• Preferred prior experience with an electronic program or online tool to monitor, track, and communicate the progress of project tasks.
• Preferred advanced technology skills. Especially with Excel and Adobe.
• Preferred to have demonstrated experience in an employee-facing role, or in a customer service role.
• Preferred ability to synthesize large quantities of data, recognize trends, tie back to business priorities, and develop recommendations based on data analysis.
• Preferred to have experience serving employees in multiple states/locations.
• Required to have and maintain a valid state driver license in the current state of residence.
• Required to have and maintain automobile liability insurance, as required by law.
• Oral communication, written communication, fluency in English, active listening.
• Demonstrated intermediate technology Especially Microsoft office, including word and excel.
• Other than for designated full-time remote positions, in-office attendance is essential in order to achieve Enhabit objectives, including but not limited to, effective supervision, teamwork, task completion, and other position objectives.

* Enhabit does not waive this essential function by permitting duties to be performed remotely on occasion to accommodate temporary personal needs, such as appointments, or to operate in crises beyond its control, such as during a natural disaster or pandemic.

Additional Information

At Enhabit, we firmly believe our people are our greatest asset! Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Some benefits, tools and resources include:

• Comprehensive insurance plans - medical, dental, and vision
• Generous paid time off - Up to 30 paid days off per year
• 401k retirement savings plan with match
• Basic life insurance at no cost to eligible employees
• Employee scholarship program
• Promote-from-within philosophy

Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.