Guest Services Representative (Part Time/Days and Evenings)

Guest Services Representative (Part Time/Days and Evenings)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

LOCATION: Lancaster, PA - Lancaster General Hospital and Ann B. Barshinger Cancer Institute

HOURS: Part Time (48 hours per pay period). Day and evening shifts (6:30am-3pm, 12:30pm-9pm and 3pm-9pm). Every other weekend and rotating holidays.

Summary:

Provide premier customer service greeting guests, giving appropriate information, direction or assistance according to hospital policies and procedures. These areas pledge to support and advance the Mission and the Vision of the department to deliver superior service through excellence in personal performance and a commitment to continuous process improvement.

Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:

• Proactively approach all guests to provide an exemplary first impression of the hospital and create a warm and welcoming environment. Greet guests with a smile and eye contact.
• Present self in a professional, courteous and friendly manner.
• Ascertain guest's needs. Take appropriate action or provide appropriate information, direction, transporting and escorting as requested and according to established policies and procedures.
• Screen and badge all visitors enter the facility for: Patient visitation, Eatery, Interview candidates, New hire FBI fingerprinting and Health screening, Pharmacy, Medical Records, Clergy, Employee, and any Non-PMLG badged contractors.
• Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect.
• Communicate at all times in a way that supports patient confidentiality.
• Answer all telephone calls within 3 rings using established greeting. Extend calls to proper guest or provide information to guest or caller as requested.
• Provide accurate information data to all physicians, clergy, volunteers and hospital staff as requested or required.
• Handle all emergency situations in a calm and timely manner.
• Continuously observe maintain the assigned area for potential safety or security issues, overall neatness and cleanliness. Notify appropriate personnel to insure that corrective action is taken, as necessary.
• Assist with training of new employees volunteers for departmental job duties.
• Act as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow.
• Provide support and assistance to various departments on an as needed basis.
• Validation of parking tickets for all incoming and discharged patient, Emergency Department Visit, Clergy, visitors of patient day of surgery procedure, end of life, Hospice, Interview candidates, New Hire health screening and FBI fingerprinting
• Attend educational in-service classes and departmental staff meetings.

The following duties are considered secondary to the primary duties listed above:

• Order and maintain inventory of office equipment and supplies for the department.
• Assist in the proper care and maintenance of department office equipment, tools and supplies.
• Other duties as assigned.

Minimum Required Qualifications:

• High school diploma or equivalent GED.
• One 1 year of customer service related work.
• Computer experience.
• Familiarity with Lancaster County

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.