Operations Specialist - Operations Department

Performance Specialist – Performance Department Be a Member of the MCI Team where our employees embrace Ludwig Van Beethoven’s belief that “Music can change the world.” Music Celebrations International (MCI) is a high-volume music travel and production agency in Tempe, Arizona that offers services to performing arts organizations that travel domestically and internationally. MCI takes pride in providing exceptional musical experiences with the tours and festivals offered. MCI’s purpose is to provide life-changing experiences that will raise the level of musicianship and dedication to the performing arts around the globe! Overview: The Performance Specialist’s primary duty is to organize all artistic and logistical details necessary to produce performances, concerts, and festivals worldwide for touring bands, choirs, and orchestras. The position interacts with other MCI Associates and satisfactorily serves the client (artistic directors, conductors, and/or tour coordinators of music ensembles) to identify performance goals, and organize appropriate venues such as festivals, parades, and custom performance experiences. MCI’s client base is mostly school, church, community-based, and semi-professional music ensembles. Additionally, the Performance Specialist maintains strong vendor relationships that promote client satisfaction and repeat business. Includes travel opportunities for company-related events, comprehensive health benefits, a profit-sharing plan, paid vacation including major holidays, bonus/incentive pay, and working with supportive colleagues. Primary Responsibilities: (includes, but is not limited to) Organize concerts for traveling ensembles, domestically and internationally Maintain constant communication with the client to meet their musical and educational goals Select, develop, and organize concert venues appropriate to the client’s budget Provide additional services such as arranging for instrument rentals, hiring clinicians, and requesting park permits Educate the client on performance practices as deemed necessary by the performance venue Constantly interact with other MCI Associates to develop and maintain the best practices in the industry Skills and Preferred Qualifications: Exceptional customer service skills; must provide clients outstanding customer service and value at every touch point, either on the phone, Zoom calls, via email, or in-person Strong background in music with experience in band, choir, and/or orchestra Skilled at event planning Detail-oriented with excellent time management and strong multi-task skills Can prioritize tasks with high attention to deadlines Timely in responding to all forms of correspondence Proficient with communication skills, both written and verbal Experience with Microsoft Word, Excel, and Outlook Capable of developing and maintaining accurate budgets Ability to work cohesively with internal departments within MCI as a team player Active listener, problem solver, and self-starter Proactively responds to high-stress situations Prior travel industry experience is welcomed but not essential Hours: This is a full-time position, 40-hour week, Monday through Friday Start Date: Immediate start; the position is open until filled Operations Specialist – Operations Department Music Celebrations International (MCI) has an immediate need for an Operations Specialist. MCI is a high-volume, specialty travel agency, focusing on the needs of performing arts groups traveling around the United States, Europe, Asia, and Latin America. Our Operations Specialists are responsible for operating and coordinating logistics – hotels, meals, airfare/bus and other group activities pertinent to client’s itinerary. Operations Specialists serve customers by providing product information, logistical planning, and tour/festival details. The primary role is to build and maintain strong vendor and client relationships that encourage client satisfaction and repeat business. Our client base is primarily school, church, community-based, semi-professional and professional music ensembles (choirs, bands & orchestra). It is helpful, though not required, to have a working knowledge of choirs, bands, and orchestras. The ability to multi-task in this fast-paced environment is essential to success in this position. BENEFITS : include travel opportunities, working in a great/positive environment, working with caring and supportive colleagues, comprehensive health benefits, and a generous profit sharing plan. Skills and Required Qualifications: Outstanding customer service is a must Strong organizational skills and detail-oriented Positive and professional attitude The ability to work well under pressure and with extreme accuracy. Must multi-task while maintaining professional rapport with customers, vendors, and peers Active listener, problem solver, and self-starter Exceptional communication skills (both verbal and written) are required. Candidates must show the customer value at every touch point – either on the phone, via email, or in person Ability to work cohesively with internal departments within the organization as a team player #J-18808-Ljbffr Music Celebrations Intl.