Senior Loan Assistant

Job Full Description

Position: Senior Loan Assistant


Location: Texarkana, TX


Hours: M-F, 8a-5p


Pay: $15-25/hr, DOE and skills

Position Summary:


A well-established financial institution is seeking a detail-oriented and customer-focused Senior Loan Assistant to provide administrative support to the lending team. This role plays a key part in supporting loan officers, maintaining accurate loan documentation, and delivering exceptional customer service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to accuracy and professionalism.

This is a customer-facing position that requires a friendly, welcoming demeanor and the ability to build positive relationships with customers, colleagues, and business partners.

Essential Duties and Responsibilities

• Assist with the preparation, processing, and documentation of loan applications while ensuring accuracy and completeness.
• Maintain organized and current records for loan applications, active loans, and loan closings.
• Review loan files and supporting documentation for completeness, accuracy, and compliance with applicable policies and regulations.
• Communicate professionally and effectively with customers, team members, and business partners through verbal and written correspondence.
• Respond promptly to inquiries and requests from customers and internal staff.
• Support the ongoing improvement of lending processes, workflows, and operational procedures.
• Provide administrative support to management and lending staff as needed.
• Assist customers in person and over the phone while directing inquiries to the appropriate team members.
• Review files, records, and documents to obtain information and respond to requests.
• Open, sort, distribute, and prepare incoming and outgoing mail.
• Enter, verify, and maintain data, records, reports, and other documentation.
• Prepare, proofread, format, and edit correspondence, reports, and other business documents.
• Complete all required training and professional development programs.
• Perform additional duties and attend work-related events or functions as assigned, which may occasionally include evenings or weekends.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
• Previous banking, lending, financial services, or administrative experience required.
• Strong attention to detail and organizational skills.
• Proficiency with computer systems and standard office software.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service, communication, and interpersonal skills.
• Ability to handle confidential information with professionalism and discretion.

Texarkana, AR
1125
4323 Jefferson Avenue
Texarkana, AR 71854