Field Service Technician - CDL Required

Job Description

Job Description

Job Title: Field Service Technician

Department: Field Service

Summary:

Ability to diagnose and solve customer issues while providing excellent customer service; must be able to manage service calls while working independently with little supervision.

Duties and Responsibilities:

• Installation and start-up of new & second-hand machines and complete lines

• Packaging format tooling installation, set-up & testing

• Onsite repairs for machine breakdowns. Test repaired items to ensure compliance with technical specifications.

• Perform quality control tests on repaired equipment, as needed.

• Training on machines for Operators and Maintenance Technicians

• Perform any trials with products and packaging formats on customer sites

• Technical advice to the customer

• Establish and implement the technical instruction programs for customers

• During these calls, inspect and diagnose equipment for faults and completeness. Test equipment to determine operational condition. Troubleshoot to determine location and extent of equipment faults. Repair equipment by adjusting, aligning, repairing, or replacing defective components.

• Dismantling of machines for refurbishment or moving

• Keep the Service Manager informed on progress or problems on site, with written reports and checking in via phone.

• This position requires the availability to work nights and weekends on emergency, as well as, the availability to be on call for after hour’s services.

• When not on field jobs, another position description will apply for in shop work.

• Maintain log book to DOT laws and regulations.

• Obtain and provide quarterly MVR report to HR. If any tickets or violations occur, employee is required to notify HR within 48 hours.

• This position is responsible for a company credit card whereas receipts must be turned in for each transaction. Any missing receipts will be payroll deducted.

• Responsible for obtaining budget friendly lodging when necessary.

• Responsible use of company cell phone to be used for company purposes. Repairs due to damage shall be payroll deducted.

• Responsibility to understand and Follow all Federal, State, and City laws and regulations. Any violations are at service technicians’ expense.

• Understand invoicing procedures to include labor rate, taxes, markups, mileage rates, etc in order to accomplish Field Service Invoicing.

• Collect payment from customers.

• Responsible for knowing and assisting with sales goals

• When on call, no alcohol can be consumed.

• Responsible for pre and post inspections to be turned in weekly and concerns to be addressed asap.

• Required to turn in daily timesheets with details of jobs, service details, parts, locations, mileage, etc.

• Maintain up-to-date CDL

Initiative:

• Interact well with customers promoting customer satisfaction and good will.

• Promote operations in a safe, efficient and professional manner.

Physical Demands:

• Ability to frequently lift up to 50 lbs. Able to lift 65 lbs from floor to shoulder level occasionally.

• Ability to occasionally lift, carry, push or pull up to 100 lbs.

• Ability to operate a forklift and crane.

• Must be able to stand and work on ladder or scissors lift and to crawl in tight spaces to perform installation and repair. May be exposed to heat, cold, grease, and noise on locations.

• Must be able to drive service vehicle at least 80 continuous miles.

• Requires frequent bending, stooping, kneeling, crouching, crawling, climbing, balancing, lifting, carrying, and reaching or handling with arms, hands and fingers. Also crawling and working in narrow spaces.

• Requires frequent repetitive movements, i.e. hammering, turning wrenches, or used screwdrivers.

• Manual dexterity sufficient to work with fingers.

• Normal vision with or without corrective lenses.

• Will be required on occasion to work more than 8 hours on one shift.

• Pass and maintain DOT Physical and Drug Screening

Company Description

Since 1993, Fleet Service of Tulsa has built a reputation as one of Oklahoma's premier providers of diesel repair, oilfield equipment testing, remanufacturing, and heavy equipment service. We take pride in delivering expert workmanship, quality repairs, and exceptional customer service that keeps our customers' equipment running and their businesses moving.

What truly sets Fleet Service apart is our people. We believe a great workplace starts with a strong team built on respect, collaboration, and a shared commitment to doing the job right. Our employees work alongside experienced professionals in an environment where hard work is recognized, teamwork is valued, and everyone contributes to our success.

We know work is only one part of life. That's why we offer competitive pay, comprehensive benefits, and a consistent Monday through Friday schedule from 7:00 AM to 3:30 PM, giving our team the opportunity to enjoy evenings and weekends with family and friends.

If you're looking for more than just a job—if you want to build a career with a company that invests in its people, values integrity, and treats employees like family—Fleet Service of Tulsa is the place for you.

Company Description

Since 1993, Fleet Service of Tulsa has built a reputation as one of Oklahoma's premier providers of diesel repair, oilfield equipment testing, remanufacturing, and heavy equipment service. We take pride in delivering expert workmanship, quality repairs, and exceptional customer service that keeps our customers' equipment running and their businesses moving.\r\n\r\nWhat truly sets Fleet Service apart is our people. We believe a great workplace starts with a strong team built on respect, collaboration, and a shared commitment to doing the job right. Our employees work alongside experienced professionals in an environment where hard work is recognized, teamwork is valued, and everyone contributes to our success.\r\n\r\nWe know work is only one part of life. That's why we offer competitive pay, comprehensive benefits, and a consistent Monday through Friday schedule from 7:00 AM to 3:30 PM, giving our team the opportunity to enjoy evenings and weekends with family and friends.\r\n\r\nIf you're looking for more than just a job—if you want to build a career with a company that invests in its people, values integrity, and treats employees like family—Fleet Service of Tulsa is the place for you.