Front Desk Concierge

Job Description
Front Desk Agent / Concierge

Position Overview

Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are currently seeking a professional and service-driven Front Desk Agent / Concierge to support our luxury residential properties.

This role is ideal for individuals with a strong hospitality background who take pride in delivering exceptional customer service, maintaining a polished front desk presence, and creating a welcoming environment for residents and guests. The Front Desk Agent / Concierge is a key representative of the property and plays an essential role in the overall resident experience.

Schedule Requirements

• Flexibilityto work weekdays, evenings, weekends, and holidays as required by theproperty
• Shiftavailability may vary based on operational needs

Key Responsibilities

• Greetresidents, guests, and visitors in a professional, courteous, andwelcoming manner
• Maintainfront desk operations and ensure a consistently polished lobby environment
• Providehigh-quality customer service and respond promptly to resident inquiriesand requests
• Answerand route phone calls using professional telephone etiquette
• Accuratelylog, track, and distribute resident packages and deliveries
• Monitorlobby activity and surveillance systems to support safety and security
• Conductregular property walks to ensure cleanliness, organization, andpresentation standards are met
• Coordinateprofessionally with vendors, contractors, and on-site management
• Completedaily logs, reports, and other assigned administrative tasks
• Performadditional duties as assigned by property management or Strattonleadership

Qualifications and Skills

• Minimumof two years of experience in hospitality, concierge services, front deskoperations, customer service, or luxury retail
• Strongverbal and written communication skills
• Excellentinterpersonal skills with a strong service mindset
• Abilityto remain composed and make sound decisions in a fast-paced environment
• Organized,reliable, and detail-oriented
• Professionalappearance and grooming standards required
• Abilityto work independently while contributing positively to a team environment

Preferred Experience

• Experiencein luxury residential, high-rise, hotel, or upscale service environments
• Provenability to deliver consistent, elevated guest and resident experiences

Why Join Stratton Amenities

• Workin luxury residential communities throughout Atlanta
• Professional,hospitality-focused work environment
• Supportiveleadership and clear service standards
• Opportunityfor growth within a service-oriented organization

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-driven workplace.