Associate Commercial Lines Account Manager

Job Description

About Us

Martin & Zerfoss, Inc. is an independent insurance firm in Nashville, TN. We specialize in all areas of Personal, Commercial, Bonds, Affluent Lines, Professional Liability Insurance, and Benefits & HR Consulting. From our small beginnings in 1978 to the great staff of professionals with us today, we have always believed in the value of relationship. We are excited to have another talented individual join our team.

About the Role

Martin & Zerfoss, Inc. is seeking an Associate Commercial Lines Account Manager (non-sales) to service our small business accounts. This is an early career/entry level role for a dedicated individual interested in learning, growth, and advancement. This is a full-time role in Nashville, TN. The position has a hybrid work arrangement, with 2 days in-office and 3 days WFH after the initial in-person training period. In this role, the Small Business Associate Commercial Lines Account Manager will:

• Manage Commercial Lines client accounts with the focus on providing exceptional customer service.
• Support Producers in day-to-day servicing of client accounts, including direct contact with clients and insurance carriers.
• Take clients’ phone calls, analyze new and renewal policies and coverages, process agency bill transactions, quote and present new lines of coverage to round out accounts, and remarket existing lines of coverage.
• Develop strong relationships and trust with clients, producers, underwriters, carriers, and teammates.
• Develop and maintain strong technical knowledge of commercial lines coverage.
• Utilize Applied Epic to manage and track all work.
• Follow agency and department workflows and procedures to complete daily tasks.
• Seek opportunities to learn and grow in the insurance field.
• Embody our Agency Core Values in all work: Integrity, Problem Solving, Empathy, Teamwork, Growth.

About you

• Experience working in a customer-facing, professional environment.
• Exemplary written and oral communication skills.
• Able to reliably commute to our West Nashville office two days a week after the initial training period.
• Some commercial insurance knowledge desired.
• Tennessee Insurance License desired but not required.
• Experience using an insurance management platform desired but not required.
• Exemplary organization, time management and prioritization skills.
• Bachelor’s degree desired but not required.
• High degree of professionalism.
• Team player that contributes to a positive work culture.
• Interested in a client servicing support role.

Perks

Salary range between $48,000-$60,000 commensurate with experience

Hybrid work schedule

20 days of PTO to start

10 paid holidays

Comprehensive benefits package including medical, dental, vision, life, short- and long-term disability, and a variety of other benefits

401k

Continuing education

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over

sponsorship of an employment Visa at this time.

No third-party inquiries, please.