Dual Director of Human Resources (Vero Beach)

The Dual Director of Human Resources at Quail Valley reports directly to the Managing Partner and is charged with leading the team that serves its most important assets: its employees. In this role, the Director of Human Resources will work hand in hand with the operations team to create and connect the Club's people strategy to the overall Club business strategy to achieve results. With an intuitively engaging and approachable style, the successful candidate will display leadership and professionalism in balancing administrative responsibilities with the need for being highly visible and interactive with all departments and staff members.

While it goes without saying that a solid, technical Human Resources background is necessary in this role, the following critical skills and traits centered on building and developing a cohesive team are required to be successful at our Club. A successful candidate will:

Be a trust-builde r:

• Do people trust you and believe you are a person of your word?

• Can you present the truth in an appropriate and helpful manner?

• Do individuals you work with trust you with confidential information?

• When you say you will do something, do you follow through?

Be a motivator:

• Do you have innovative culture-building ideas that create team cohesiveness?

• Do you make all employees, no matter what the position, feel like rock stars?

• Do employees love coming to work because of the impact you make?

Be a listener that really hears :

• Do people come to you when they are upset?

• Would your team say you are easy to talk to, warm, pleasant, and gracious?

• Are you patient enough to listen even when your day is busy?

• Do you try to understand the whole story before making judgements?

 Be comfortable not being behind a desk

• Do you spend time daily in your operation?

• Do you remember everyone's name in the organization?

• Would others say you relate well to all kinds of people?

Be a barrier-remover

• Do you make sure process doesn't get in the way of progress?

• Do others appreciate that you make it easier for them to do their job?

• Are you comfortable stepping up to conflict and finding common ground to resolve it?

• Would your staff say you are cool under pressure?

Motivate and Inspire greatness

• Do you make employees feel comfortable sharing innovative ideas?

• Are you a person that makes others feel their ideas are important?

• Do you know the right buttons to push to get the best out of people7

• Do you genuinely care about people and actively help them achieve success?

Be a never-ending learner

• Are you personally committed to your own continuous learning?

• Are you involved in your professional community?

• Do you have a solid self-awareness of your strengths and weaknesses?

Behavioral Expectations

• This role involves making connections with people, motivating and inspiring them to achieve results.

• A poised and engaging, empathetic communication style based on natural warmth and enthusiasm is the key to connecting with the team.

• The work involves driving results by enrolling the commitment and buy-in of others.

• While the position requires strong initiative and self-direction, results are only achieved with and through people.

• The successful candidate will be approachable to both staff and leadership and strike the delicate balance of being hands-on in the HR operation while driving the talent strategy for the Club.

Human Resources Strategy, Administration and Compliance

• Drives the development and implementation of HR policies and procedures, updates and revises as needed to ensure relevance and compliance.

• Performs benchmarking activities and explores new strategies as appropriate. Monitors trends and performs analysis, adjusts as needed.

• Consults with legal counsel as appropriate and/or as directed by the Leadership Team on Employee concerns about EEOC, harassment, and lawsuits.

• Annually reviews and makes recommendations to the Leadership Team to improve Club's policies, procedures, salary/compensation program, and practices on employment matters.

• Continually reviews and assists in updating the Employee handbook and employment-related policies informing the Leadership Team of any conflicting policies or errors discovered or due to changes in the law.

Employee Recruitment, Selection, and Onboarding

• Strategizes with department heads to create a recruitment and retention strategy, building a strong applicant pipeline in all areas of the Club.

• Manages the international staffing initiatives including the H2B program.

• Creates a strong interviewing process and protocols; trains managers in effective interviewing techniques, ensuring HR serves as the culture gatekeeper for the Club.

• Tracks recruitment metrics such as turnover, time-to-fill stats, and exit interview data and provide recruitment insights to management team.

• Oversees the development and implementation of the employee orientation program and works with managers to ensure effective training programs are used at the department level.

• Leverages the ADP and Predictive Index learning platforms to facilitate a learning environment.

Employee Engagement & Performance Management

• Maintains a welcoming presence and open-door policy in the HR department.

• Encourages employees to provide feedback and share concerns, acting on feedback in a timely manner.

• Develops the Club's progressive discipline program with Leadership Team and drives Employee performance appraisal efforts.

• Coaches managers on job-related discipline, concerns, and discharges, providing appropriate training for managers on coaching, counseling, and progressive discipline.

• Drives Employee engagement and appreciation efforts by creating and coordinating employee events and recognition programs.

• Facilitates the annual employee engagement survey.

• Drives effective employee communication, using all avenues, especially the digital space.

Employee Benefits, Compensation and Payroll

• Partners with insurance providers to ensure appropriate employee care and effective cost management.

• Develops compensation strategy, completes an annual review of Employee wages, review increases and changes to pay structures to ensure wages conform to budget requirements and competitive market shifts throughout the year.

• Monitors payroll administration and facilitates timely and accurate processing.

• Manages Quail Valley’s group insurance, retirement, leave of absence, unemployment and other employee benefits.

The Human Resource Director will play a key role in supporting Human Resources operations and ensuring smooth and efficient Human Resources processes. This individual will assist with administrative tasks, payroll, employee benefits, recruitment, onboarding, employee records, Labor Analysis and various other reporting and general Human Resources support.

• A ssist with day-to-day operations of the HR functions and duties
• Maintain and update employee records (digital and hard copies)
• Support recruitment processes including posting job ads, scheduling interviews and conducting initial screenings
• Assist in onboarding new hires and coordinating orientation sessions
• Provide support with payroll and benefits administration
• Help organize and coordinate training sessions and HR events
• Respond to employee inquiries regarding HR policies and procedures
• Ensure compliance with labor regulations and internal policies

• 2-5 Years of HR experience
• Knowledge of HR functions and best practices
• Strong organizational and time-management skills
• Excellent communication and interpersonal abilities
• Proficient in MS Office (Word, Excel, Outlook); experience with HR software is a plus
• Ability to handle sensitive information with discretion
• Hig]]>