Field Service Technician

Hospitality Control Solutions empowers restaurants to elevate their brand, enhance customer relationships, and maximize profitability. Our technology suite includes state-of-the-art tools for online ordering, Order/Pay, table management, reservations, customer engagement, and more, streamlining restaurant operations for seamless efficiency. With real-time guest sales, food cost and labor data, restaurants can make informed decisions that enhance performance. Our secure payment and order processing solutions enhance the guest experience, while real-time customer connection tools help build long-term loyalty. Backed by a dedicated support team, we handle technical challenges so restaurants can stay focused on delivering exceptional service. Role Description This is a role for a Field Service Technician based in Nashville, TN. The Field Service Technician will be responsible for installing, maintaining, troubleshooting, and repairing hardware and software systems, ensuring smooth functionality and performance. Responsibilities include providing preventive maintenance, addressing technical issues, assisting clients with operational challenges, and training staff on equipment functionality. The technician will consistently interact with team members and clients, ensuring the highest level of customer satisfaction. Qualifications Experience with systems installation and maintenance, including familiarity with hardware and software integration in the MSFT Windows environment. Proven skills in troubleshooting and offering technical support, ensuring quick resolution of issues Strong communication and interpersonal skills to provide end-user training and customer support Ability to work independently in an on-site environment and manage field operations efficiently Knowledge of the restaurant or hospitality industry is a plus as well as the Aloha POS platform Relevant technical certification is preferred Willingness to maintain a flexible schedule and travel within the Carolinas geography as required #J-18808-Ljbffr Hospitality Control Solutions