Business Systems Support Analyst

Business Systems Support AnalystEastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Business Systems Support Analyst to support our client's team.Location: Aliso Viejo, CA (On-site)The hourly rate for this position is expected to be between $26.00 – 33.85 per hour, depending on geographic location, experience and other qualifications of the successful candidate.Employment Type: Temporary, approximately 1 yearFLSA Status: Non-ExemptSchedule: Monday – Friday, on-site 5 days/weekJob Summary:Provide Tier-2 support for multiple enterprise and SaaS business systems (ERP, CRM, regulated SaaS platforms) in a GxP-regulated environmentTroubleshoot issues across applications, integrations, data flows, and user access; resolve incidents and requests through ITSM tools (e.g., ServiceNow)Perform basic system configuration, data corrections, and access management within approved proceduresManage system changes in compliance with SDLC and GxP policies, maintaining data integrity, auditability, and access controlsSupport audits and inspections with logs, evidence, and documentation; partner with Quality, Validation, and IT Security on regulated changesCoordinate with vendors and internal SMEs on escalations and complex issuesCreate and maintain knowledge base articles, SOPs, and troubleshooting documentation; support releases, patching, and controlled deploymentsRequirements:Bachelor's degree in Information Systems, Computer Science, Engineering, Life Sciences, or related field, or equivalent experience3+ years of experience in business systems or application supportExperience supporting systems in a GxP-regulated environment (life sciences, medical device, pharma)Understanding of validation concepts (IQ/OQ/PQ), risk-based validation, incident/change management, and audit readinessStrong troubleshooting and analytical skills; able to support multiple systems and manage competing prioritiesStrong written and verbal communication skills, including explaining technical issues to non-technical usersPreferred: Veeva Vault, 21 CFR Part 11, integrations (APIs, middleware, iPaaS), and ITIL experience