Admission Operations Specialist

Position Summary The Admission Operations Specialist (AOS) is responsible for day-to-day processing of prospective student data and incoming communications, such as email, phone, and mail. They maintain data input best practices and quality/standards, provide exceptional customer service to students, families, and internal constituents, and learn/maintain expert knowledge in admission systems and tools. The AOS works as part of a team to support the Enrollment Division's objectives to recruit a diverse and talented pool of admission applicants and to meet the first-year, transfer, and graduate enrollment goals of the University of Puget Sound. Essential Job Functions and Responsibilities Maintains expert knowledge of admission systems and tools, such as Microsoft Office products, and database tools, such as Technolutions Slate and PeopleSoft. Executes regular data audits and data entry efforts. Manages admission email accounts, phones, and mail, providing expert customer service to students and families. Connects students and families promptly and accurately to appropriate resources within the Enrollment Division and across campus. Develops an understanding of data elements, including interrelationships and dependencies, and processes/procedures to review, correct, extract, and merge data. Performs data cleansing and de-duplication of prospective student and applicant records. Collaborates with the admission operations team to identify and complete data-related projects. Maintains documentation for processes and procedures. Adheres to established guidelines and protocols for data integrity, best practices, and confidentiality. Qualifications Bachelor's degree or equivalent experience. Two or more years of experience in an office setting, including experience in data processing and telephone/email communication. Familiarity with higher education admission processes and procedures. Experience with the Microsoft Office suite (including Excel) and/or Google Workspace. Understanding or desire to learn how relational databases work. Flexibility and willingness to support other work in the office. Affinity for work that is both cyclical and repetitive. Desire to be an active, creative, collaborative contributor in a team environment, with an eye towards improving processes. Commitment to the philosophy and goals of a liberal arts education. Ability to respectfully work, communicate and provide leadership within a diverse campus community. Compensation and Benefits Job Family: Enrollment Management Level: S2 Pay Grade: 2 The anticipated range for this position is $20.65 to $21.94 per hour. Pay decisions are based on the extent and relatedness of the candidate's education and experience, and on internal equity and market considerations. Puget Sound offers a generous benefits package for eligible staff employees, including: Medical, dental, and vision Life insurance and long-term disability Employee Assistance Program Retirement plan options and 403(b) contributions Paid vacation, sick leave, floating holiday, campus holidays and bonus holidays Education benefits, such as full tuition for eligible employees and their families Access to university facilities and entertainment (fitness center, pool, library, concerts, lectures and more) Note: Positions that work less than .75 FTE (1,560 hours per year) do not qualify for long-term disability or education benefits. Positions that work less than .50 FTE (1,040 hours per year) will accrue paid sick leave but are not eligible for additional benefits. Temporary positions that work at least .50 FTE are eligible for benefits. This position is non-exempt from the provisions of the Fair Labor Standards Act. Equal Opportunity Statement The University of Puget Sound is an equal opportunity employer. Puget Sound is committed to an environment that welcomes and supports diversity. The University seeks diversity of identity, thought, perspective, and background in its students, faculty, and staff. #J-18808-Ljbffr University of Puget Sound