Head of Project Management and Client Services - Remote

Full-time Join Mindray North America and help shape the future of patient care. Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care. Founded in 1991, with 14,000 employees worldwide ~8 global R&D centers, investing ~10% of annual revenue into innovation ~ North American headquarters in Mahwah, NJ, with 40+ international subsidiaries The Installation Project Manager oversees the successful delivery of large-scale Patient Monitoring installations, coordinating cross-functional teams to ensure that project timelines, deliverables, and quality standards are met. Acting as the primary liaison between Mindray and hospital customers, this role ensures seamless communication between Service, Sales, Clinical Education, Quality, and Engineering teams. The Installation Project Manager leads installation planning, scheduling, and execution while maintaining strong customer relationships and driving continuous improvement throughout the project lifecycle. Manage multiple installation projects simultaneously, ensuring adherence to timelines, product specifications, and quality expectations. Develop and execute comprehensive project and scheduling plans covering hardware, software, and clinical training deliverables. Serve as the central point of contact for hospitals, coordinating communications and resolving project-related issues. Conduct ongoing status meetings with customers and internal teams to ensure alignment and timely progress. Collaborate with Clinical and Field Service leadership to confirm installation readiness and coordinate go-live schedules. Prepare and deliver project status reports for management review, highlighting milestones, risks, and required actions. Identify and resolve conflicts or bottlenecks within installation teams, ensuring optimal resource allocation and collaboration. Propose creative solutions to installation challenges, balancing technical requirements with customer needs. Build strong partnerships with external vendors, ensuring third-party contributions align with project objectives. Bachelor’s degree required; Project Management certification preferred. Minimum 3 years of project management experience, ideally in healthcare or technology installation environments. At least 3 years of experience working directly with external customers. Proven ability to manage multiple priorities, resolve conflicts, and drive team alignment. Excellent written and verbal communication, negotiation, and relationship management abilities. Technical aptitude for understanding medical equipment installation, software, and integration requirements. Proficiency in Microsoft Office and project management tools. This position is remote, with approximately 20–30% domestic travel to customer and vendor sites. The role requires managing multiple concurrent projects and collaborating across departments in a dynamic, customer-focused environment. Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.