Benefits Specialist

Administer employee benefit programs, including medical, dental, vision, life insurance, disability, FSA, HSA, wellness, and other company-sponsored plans Maintain employee benefit records in employee files, HR information systems, benefit administration platforms, and databases Monitor and process employee and employer HSA contributions and resolve discrepancies Administer the company-sponsored 401(k) plan and support employee, payroll, vendor, and compliance activities Own the benefits email inbox and voicemail queue and resolve employee questions and requests Investigate and resolve escalated benefit inquiries, enrollment problems, eligibility discrepancies, claims issues, and appeals Coordinate with benefit carriers, third-party administrators, payroll partners, and internal stakeholders Process Qualified Medical Child Support Orders (QMCSOs) Manage and reconcile monthly benefit opt-outs, waivers, and enrollment exceptions Protect confidential employee, medical, financial, and benefit information Conduct weekly payroll-register audits and reconcile the weekly ADP bridge process Audit demographic and eligibility files, research discrepancies, and coordinate corrections Perform union benefit audits and maintain the union benefit matrix Maintain documentation and audit trails for benefit transactions, adjustments, and corrections Develop and distribute a monthly benefits newsletter and other employee communications Conduct benefit webinars and orientation sessions for newly hired employees Support employee education during open enrollment, new-plan implementations, qualifying life events, and plan changes Develop and maintain standard operating procedures for benefit-administration activities Identify automation and process-improvement opportunities and support system enhancements Assist the Benefits Director with plan renewals, implementations, system setups, vendor transitions, and plan changes Support benefit administration for employees across multiple locations in the United States and Canada Support benefit notices, reporting, audits, recordkeeping, and compliance activities Requirements Bachelor’s degree, preferably in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant professional experience Three to five years of experience administering group employee benefits Experience with medical, dental, vision, life insurance, disability, FSA, and related benefit plans Experience administering or supporting a company-sponsored 401(k) plan Working knowledge of COBRA, FMLA, ERISA, HIPAA, and other applicable benefit-plan regulations Strong proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Access Excellent written, verbal, presentation, and interpersonal communication skills Ability to prioritize multiple responsibilities and work effectively with limited direction Strong attention to detail and accurate employee and benefit data maintenance Ability to meet daily, weekly, monthly, and annual deadlines Discretion and sound judgment when handling confidential employee information Strong analytical, problem-solving, reconciliation, and customer-service skills Preferred: experience supporting employees across multiple locations in North America Preferred: experience administering United States and Canadian benefit programs Preferred: experience supporting union benefit plans and conducting union-related audits Preferred: experience administering wellness programs Preferred: experience using Oracle, ADP, or comparable HR, payroll, and benefit-administration systems Preferred: experience developing employee benefit communications and conducting webinars Preferred: experience documenting standard operating procedures and automating manual workflows Core Competencies Demonstrates expertise in administering employee benefit programs, including medical, dental, vision, and 401(k) plans, while ensuring compliance with regulations such as COBRA, FMLA, and ERISA. Proficient in managing benefit records, conducting audits, and developing effective employee communications. Highest-signal resume keywords Employee Benefit Administration 401(k) Plan Management COBRA, FMLA, ERISA, HIPAA Knowledge Microsoft Office Proficiency Analytical and Problem-Solving Skills ATS Optimization Keywords Hard Skills Employee Benefit Programs 401(k) Administration Benefit Record Maintenance Payroll Audits Data Reconciliation Union Benefit Audits Wellness Program Administration Standard Operating Procedures Documentation Benefit Communication Development Automation of Workflows Soft Skills Excellent Communication Skills Attention to Detail Customer Service Skills Ability to Prioritize Responsibilities Discretion and Sound Judgment Industry Keywords Employee Benefits Benefit Compliance Qualified Medical Child Support Orders Benefit Inquiries Resolution Multi-Location Benefit Support Tools & Technologies ADP Oracle HR Information Systems Benefit Administration Platforms Payroll Systems #J-18808-Ljbffr Jobtailor