Recruiting Operations Manager

Concordia Wireless, is a privately held full-service engineering and telecom infrastructure construction firm experiencing rapid growth across the country. Clients consider us the ‘best choice’ for their design and installation services needs. We are one of the few Engineering Firms in the Country that designs and builds its own creations in the wireless sector. We support Fortune 500 clients such as T-Mobile, Verizon, and AT&T. We are seeking a bi-lingual (English/Spanish speaking) Recruiting Operations Manager to develop and optimize the recruiting function. The role partners closely with firm owners, the Controller, HR, hiring managers, and recruiters to improve recruiting effectiveness. The ideal candidate combines strong operational leadership, analytical capabilities, project management expertise, and a deep understanding of recruiting processes and technology. In this role, you will not carry open requisitions but focus on managing and enhancing recruiting operations, including oversight of 3 recruiters. This is a very hands-on role with tools including JobVite, TestDome, and Microsoft Excel and Word. This is an in-office position in Carol Stream, IL. Pay Range:$85,000 - $100,000 plus annual bonus Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position Benefits: 401K – with company match up to 6% Healthcare: Medical, Dental, Vision Company paid life insurance Short- and long-term disability benefits Vacation pay and sick pay Minimum of 10 paid holidays 1 floating holiday per year Endless opportunities for growth! The Recruiting Operations Manager is responsible for managing and optimizing the operational infrastructure that supports the organization's recruiting and hiring activities. This role ensures accurate requisition tracking, effective recruiting processes, reliable reporting and analytics, consistent hiring documentation, and alignment between recruiting teams and hiring managers. This role oversees recruiting operations, recruiting metrics and performance against key performance indicators (KPIs), maintains applicant tracking system workflows, develops hiring tools and resources, and facilitates communication across Talent Acquisition, hiring managers, Human Resources, Procurement, and other stakeholders. Key Responsibilities 1. Recruiting Operations and Requisition Management Manage a team of 3 recruiters. Maintain and manage the organization's open requisition list, ensuring accurate and up-to-date information on requisition status, hiring priorities, ownership, and progress. Update the firm's organizational structure in Canva as new requisitions are opened, ensuring organizational information reflects current hiring needs and planned positions. Coordinate the opening, tracking, updating, and closing of requisitions in collaboration with recruiters and hiring managers. Monitor recruiting activity and identify bottlenecks, delays, and opportunities to improve the efficiency of the hiring process. Establish and maintain standardized recruiting workflows, documentation, and operating procedures. Ensure recruiting records, job information, and hiring documentation are complete, consistent, and accurately maintained. 2. Recruiting Metrics and Reporting, Produce weekly recruiting metrics and reports from JobVite to provide visibility into recruiting activity, requisition status, pipeline progress, and hiring performance. Develop and weekly PowerPoint status presentations for use in meetings with hiring managers, highlighting open requisitions, candidate pipeline activity, progress against hiring timelines, outstanding decisions, and potential obstacles. Manage recruiter performance tracking against established KPIs Monitor key recruiting metrics, including time-to-fill, time-to-hire, requisition aging, candidate pipeline conversion, interview activity, offer acceptance rates, and recruiter productivity, as applicable. Lead daily recruiting status meetings to review open positions, candidate activity, priorities, hiring manager feedback, and next steps. Identify trends, performance gaps, and process inefficiencies, recommending corrective actions and continuous improvement initiatives. Maintain consistent reporting standards and data integrity across recruiting dashboards, presentations, and management reports. 3. Applicant Tracking System and Recruiting Technology Administration Maintain and update JobVite forms, fields, templates, and recruiting workflows to support evolving business requirements. Create, update, and maintain recruiting templates, screening documents, candidate assessments, and other standardized hiring materials. Create, upload and maintain assessment content in TestDome, ensuring assessments are appropriately organized and available for use in the candidate evaluation process. Partner with recruiters and hiring managers to identify opportunities to improve the usability, consistency, and effectiveness of recruiting systems and tools. 4. Job Descriptions and Compensation Research Develop new job descriptions and update existing descriptions to reflect role responsibilities, required qualifications, experience, and organizational needs. Partner with hiring managers to clarify position requirements and translate business needs into clear, consistent job descriptions. Research appropriate compensation ranges using available market data, comparable roles, industry benchmarks, and other relevant sources. Ensure job descriptions and related recruiting materials are consistent with company standards and applicable employment requirements. Maintain a library of approved job descriptions and related position documentation. 5. Hiring Documentation and Offer Administration Prepare custom offer letters and other hiring-related documentation using approved templates and established procedures. Coordinate with recruiters, hiring managers, and HR stakeholders to ensure offer documentation reflects approved terms and required information. Develop and maintain candidate screening documents, interview guides, assessment materials, and other recruiting collateral. Support standardization of hiring documentation and processes across the organization. 6. Hiring Manager Enablement Create and maintain hiring manager recruiting guides, process documentation, and practical resources to support effective hiring decisions. Provide hiring managers with regular updates on requisition progress, candidate activity, outstanding feedback, and hiring priorities. Promote consistent, structured, and effective hiring practices across departments. 7. Onboarding Coordination Assist with onboarding new hires by coordinating required documentation, communicating process steps, and supporting the transition from accepted offer to start date. Partner with HR, hiring managers, and other internal stakeholders to ensure onboarding activities are completed in a timely and organized manner. Track outstanding pre-employment and onboarding requirements, escalating delays or issues as appropriate. Identify opportunities to improve coordination between recruiting, offer acceptance, and onboarding processes. 8. Staffing Agency and Procurement Coordination Partner with Procurement to coordinate the review, preparation, and processing of staffing agency contracts and related documentation. Track the status of staffing agency agreements and follow up with relevant stakeholders to facilitate timely completion. Coordinate with recruiting leadership, Procurement, and other stakeholders to support compliance with vendor onboarding and contracting procedures. Assist with maintaining consistent administrative processes for staffing agency engagement and related recruiting expenditures. Qualifications and Experience Bachelor's degree in Human Resources, Business Administration, Operations Management, or a related field preferred. Ten years in recruiting operations; prefer candidates who have scaled a recruiting function from 100 to 250. Have managed 3+ recruiters filling skilled labor (tower climbers, civil construction workers, electricians) and professional roles. Multiple years of experience in the telcom or construction industry. Experienced in environments hiring civil construction, field and warehouse workers. Experience administering or supporting an applicant tracking system; JobVite experience strongly preferred. Skilled using Facebook for advertising open positions Experience developing recruiting reports, tracking KPIs, and preparing management presentations. Proficiency with Microsoft PowerPoint and Excel. Skilled creating highly complex Excel spreadsheets Experience creating job descriptions, recruiting documentation, screening materials, and hiring manager resources. Experience creating assessments with testing platforms such as TestDome. Skilled utilizing Canva for updating firm organizational structure slides. Experience coordinating onboarding activities, offer documentation, or staffing agency contracts is beneficial. As we are building teams in Syria, experience working with international staffing firms is preferred. Concordia Wireless is a division of Concordia Group. Concordia Wireless. is a drug and alcohol free workplace including marijuana. Concordia Wireless is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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