Industrial Solutions Engineer (Client Success Specialist)

Welcome to the world of Environmental Intellect (Ei) — where industrial facilities meet digital innovation. We’re a remote-first team of CAD pros, engineering masterminds, field experts, project wranglers, and software builders on a mission to transform how industrial facilities understand and use their data. Our clients operate some of the most complex plants in the world, and we help them turn mountains of information into clear, actionable insight. Curious to learn more about the extraordinary world of Ei? Make your way to our website at

IDEAL CANDIDATE

This role is an excellent fit for someone with approximately 3–5 years of experience in a refinery, petrochemical facility, manufacturing plant, EPC firm, or similar industrial environment who enjoys working with people, learning new technology, and solving complex customer challenges. If you're looking to leverage your technical background in a more consultative, customer-facing role, we'd love to hear from you.

ABOUT THE ROLE

As an Industrial Solutions Engineer (Client Success Specialist), you'll become a trusted advisor helping some of the world's leading industrial companies solve complex operational and engineering challenges using Ei's software platform.

You'll work directly with engineers, maintenance teams, operations personnel, and plant leadership to understand how they work, identify opportunities for improvement, and help them maximize the value of Ei's technology.

This role will initially support one of Ei's largest strategic client partnerships, requiring frequent onsite engagement at a petrochemical facility near Southeast, Houston. As client needs evolve, you'll also support additional Client Success initiatives across Ei's customer portfolio.

Think of this role as part consultant, part problem solver, part technology expert, and part trusted advisor.

You don't need to be an expert in our software on day one—we'll teach you that. What we're looking for is someone with an industrial mindset who enjoys solving problems, learning new technology, and building strong relationships with customers.

Build strong client partnerships

You’ll become a trusted partner to our clients.

• Build relationships with engineers, operations, maintenance, reliability, and leadership teams
• Lead onsite client meetings, workshops, and solution discussions
• Deliver presentations and product demonstrations to client stakeholders
• Advocate for client needs internally while aligning them with Ei's solutions
• Help clients maximize the value of their investment in Ei

Guide clients through success

You’ll help clients adopt, expand, and thrive with Ei’s technology.

• Support onboarding, training, and client success planning
• Learn customer workflows and recommend best practices for using Ei's solutions
• Monitor account health and usage metrics to identify opportunities and risks
• Ensure clients achieve the outcomes they expected when partnering with Ei
• Facilitate adoption strategies that drive long-term engagement and value
  
  
  
   

Solve problems and remove roadblocks

When challenges arise (and they will), you’ll help clear the path.

• Partner with Product and Engineering teams to communicate customer needs and recommend improvements
• Ensure support requests are triaged and resolved efficiently
• Identify root causes and recommend long-term improvements
• Help transform client feedback into product enhancements
• Partner with technical teams to resolve complex customer challenges
  
  
  
   

Drive product adoption and growth

You’ll help clients unlock the full potential of Ei’s solutions.

• Introduce clients to new features and capabilities
• Identify opportunities for expanded use cases across teams or facilities
• Support product demonstrations, workshops, onsite training sessions, and solution reviews
• Help capture client success stories and case studies
• Promote best practices that increase adoption and customer value

Be the voice of the user

You’ll help shape the future of Ei’s products.

• Gather and organize feedback from real users
• Collaborate with ProductOps, Engineering, and Product teams
• Identify patterns that lead to product improvements and better training resources
• Ensure customer perspectives are represented in strategic discussions
  
  
  
   

WHAT WE’RE LOOKING FOR

• Relationship Builder - You genuinely enjoy working with people and building trust with a wide variety of stakeholders.
• Organized Problem Solver - You can juggle multiple priorities while keeping details under control and moving projects forward.
• Technical Communicator – You're comfortable discussing technical concepts with engineers, operators, maintenance personnel, and leadership while adapting your communication style to your audience.
• Tech Curious - You enjoy learning new systems and helping others use them successfully.
• Team Player - You collaborate naturally across teams and bring a solutions-oriented mindset.
• Industrial Mindset – You enjoy understanding how industrial facilities operate and using technology to improve workflows and solve real-world challenges.

BONUS POINTS IF YOU HAVE

• 3–5 years of experience in an industrial environment such as a refinery, petrochemical facility, chemical plant, manufacturing facility, EPC, or industrial services company
• Experience in Customer Success, Client Success, Technical Account Management, Consulting, or other customer-facing technical roles
• Chemical Engineering, Mechanical Engineering, Process Engineering, Industrial Engineering, or similar technical background
• Familiarity with industrial workflows, engineering documentation, P&IDs, or asset information management
• Experience delivering presentations, software demonstrations, or technical training
• Experience with CRM platforms, project management tools, or customer support systems

MUST HAVES

• Authorization to work in the United States
• Located in the Houston metropolitan area (Southeast Houston preferred)
• Ability to work onsite at a client facility in the Southern Houston area more than 50% of the month
• Strong client-facing communication and presentation skills
• Ability to build relationships with technical and operational stakeholders
• Ability to manage multiple clients, priorities, and projects simultaneously
• Ability to learn and confidently support complex software solutions
• Willingness to complete a background check and drug screening
• Strongly preferred to have experience with refinery, chemical plant, and plant turnaround environments

BENEFITS

At Ei, we believe extraordinary people deserve extraordinary support.

Here’s what you can expect:

• A healthy work-life balance because we believe in working hard and playing harder
• Health, Vision, and Dental insurance coverage
• 401(k) with matching contributions because your future matters
• Cell phone / internet stipend to keep you connected
• Travel stipends and per diem when supporting client activities
• Generous PTO and holiday schedule because everyone deserves time to recharge