Customer Success Manager

Customer Success Manager In Data PlatformsElevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.As a Customer Success Manager in Data Platforms, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team. The Data Platforms team sits at the core of Consumer & Community Banking's data ecosystem, serving thousands of users across multiple business lines. We're builders, not bureaucrats. Our team moves fast, embraces AI-driven ways of working, and believes that operational excellence isn't about checking boxes — it's about creating the conditions where great people do their best work. We value curiosity over credentials, initiative over instructions, and impact over activity.Job responsibilitiesDrives product adoption, expansion, and retention activities to maintain a healthy customer baseConducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needsGuides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancementsTracks key success metrics and provides data and feedback to the Product team to inform new features and prioritiesAct as the primary advocate for data platform users, ensuring strong adoption and continuous feedback into the roadmapDrive a high-performance team culture through effective onboarding, operating rhythms, and accountability standardsLead adoption of AI-enabled workflows, aligning with governance and driving meaningful productivity gainsOversee program execution across initiatives, tracking priorities, dependencies, and delivery progressDefine and manage key metrics and reporting to connect platform outcomes to business impactCoordinate clear, timely communications for incidents, service updates, and operational changesBuild strong relationships with senior stakeholders and partners to drive alignment and informed decision-makingRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in customer success roles in product or technologyDemonstrated ability to influence product adoption and customer retentionExcellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levelsProven ability to learn new technologies and teach it to others7+ years of experience in program management, product management, analytics, communications, or a related operational leadership disciplineBachelor's degree in an analytical, business, communications, or finance-related field — or equivalent practical experience that tells a compelling storyDemonstrated ability to operate independently in ambiguous, fast-paced environments and drive results without waiting for a playbookStrong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights and executive-ready narrativesProven track record of building relationships and influencing outcomes across diverse functions, locations, and levels of leadershipIntellectual curiosity and a pattern of rapidly developing subject matter expertise in unfamiliar domainsAdvanced proficiency in Microsoft Excel and PowerPointPreferred qualifications, capabilities, and skillsExperience in a business to business (B2B) environment or as a colleague in a customer environmentExperience leading and influencing across complex, matrixed organizations where authority is earned, not givenPrior experience as a Customer Success Manager, Business Manager, or Chief of Staff in a technology or data-driven organizationAbout UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransAbout the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.