Customer Service Representative
Advance - Global Australian Professionals
Customer Service Representative
Oskaloosa, IA 52577
Job Number: 290893 Pay Rate: $17.00
Job Description
Customer Service Representative 1st Shift Schedule: MondayFriday, 7:00 AM 3:30 PM Pay: $19.00/hour Overtime: Occasional overtime available We are seeking a detail-oriented CSR to join our team on 1st shift. This position is responsible for coordinating shipments, maintaining inventory accuracy, and providing excellent customer service while supporting daily warehouse operations. Responsibilities:
- Coordinate inbound and outbound shipments to meet customer delivery requirements while maintaining a professional demeanor.
- Generate shipping documents including pick sheets, packing lists, and bills of lading.
- Receive inbound freight, verify contents, and reconcile packing lists to identify discrepancies.
- Direct product put-away, picking, and packaging to maximize storage space and minimize damage.
- Communicate with customers and carriers regarding shipments and receipts, including greeting drivers and providing loading and unloading instructions.
- Promptly communicate issues related to product availability, damage, inventory discrepancies, or carrier concerns.
- Provide customers with inventory reports, stock status, transaction history, and tracing information as needed.
- Enter and maintain inventory transactions in the warehouse management system (WMS) and ensure inventory accuracy.
- Maintain organized records and files for warehouse and shipping documentation.
- Coordinate with warehouse operations regarding freight schedules, physical inventories, cycle counts, customer projects, and service concerns.
- Apply warehouse GMP (Good Manufacturing Practices) to daily activities and customer requirements.
Qualifications: Previous warehouse, shipping/receiving, inventory, or logistics experience preferred. Strong communication and customer service skills. Proficiency with computer applications. Ability to multitask and prioritize in a fast-paced environment. Strong attention to detail and commitment to accuracy. Understanding of warehouse GMPs is preferred.
Join a team that values organization, customer service, and operational excellence while offering a stable MondayFriday schedule with opportunities for overtime. Advance Services is an EOE.
Vacancy posted 2 days ago
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