Knowledge Operations Manager

Knowledge Operations Manager

Nashville, Tennessee

Job Description

The Knowledge Operations Manager will serve as a key operational leader within the Knowledge Management & Innovation function, supporting the coordination, execution, and continuous improvement of strategic initiatives, projects, and day-to-day departmental operations. This role is responsible for managing cross-functional workflows, supporting communication and operational alignment, and ensuring initiatives are executed efficiently and effectively across the department. This position requires the ability to manage multiple concurrent priorities, coordinate across diverse stakeholder groups, and contribute to a high-service, team-oriented environment that supports innovation, operational excellence, and effective delivery of knowledge and technology initiatives across the firm.

Key Responsibilities

Operational & Leadership Support

• Provide operational and administrative support to senior Knowledge Management & Innovation leadership by coordinating cross-functional initiatives, project timelines, reporting deliverables, and departmental priorities across multiple functional areas.
• Manage complex scheduling and calendar coordination across multiple time zones for firm leadership, attorneys, vendors, consultants, and external stakeholders.
• Collaborate with cross-functional business services teams, including Events, IT, Finance, and other operational groups, to support firmwide initiatives and departmental objectives.

Event Management & Coordination

• Lead the planning, coordination, and execution of internal and external meetings, training programs, department events, conferences, and team initiatives involving large and diverse audiences.

Communications & Documentation

• Prepare and manage departmental communications, including executive presentations, meeting materials, newsletters, announcements, and stakeholder updates.
• Develop and maintain onboarding resources, intranet content, operational documentation, and standardized processes to support a distributed and collaborative team environment.

Vendor & Administrative Operations

• Coordinate vendor and consultant relationships, including invoice processing, budget tracking, technology access management, and operational issue resolution.
• Oversee and support remote administrative resources to ensure operational consistency, effective communication, and service delivery across offices and geographic regions.

Data, Records & Knowledge Management

• Maintain departmental records, organizational charts, distribution lists, databases, and knowledge management resources to support operational efficiency and information governance.

Required Education, Knowledge & Experience

• Bachelor's degree in Business Administration, Communications, Organizational Leadership, or a related quantitative field, or equivalent combination of education and relevant professional experience.
• 5+ years of experience in knowledge management, operations, executive coordination, administrative management, or a related role, preferably within a law firm or professional services environment.
• Demonstrated experience managing large-scale events, cross-functional initiatives, and multiple concurrent projects in a fast-paced environment.
• Excellent written and verbal communication skills, including experience preparing executive-level communications, presentations, and operational materials.
• Proficiency with Microsoft Office Suite, collaboration platforms, and business or legal technology applications.
• Strong interpersonal and relationship management skills, with the ability to collaborate effectively across all levels of the organization.
• Highly organized, adaptable, and capable of managing competing priorities with minimal supervision in a dynamic environment.

Preferred Skills & Qualifications

• Experience managing or coordinating remote administrative or operational support teams across multiple offices or geographic regions.
• Prior experience supporting knowledge management, innovation, legal operations, or technology-focused teams within a professional services organization.

Physical Requirements

• Ability to sit and stand for extended periods.
• Ability to lift up to 15 pounds.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.

The expected salary range for this position is $120,000 - $165,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

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