Associate Customer Success Manager

Associate Customer Success Manager Location: Plymouth, Minnesota ( On-site, Monday–Friday ) Start Date: Immediate Compensation: Competitive Salary + Bonus + Equity About Scientific Safety Alliance (SSA) Mission: Revolutionizing how scientists experience regulation-mandated services Services: Testing, inspection, calibration, and supply of air filters/equipment parts Customers: Pharmaceutical, medical device, and research organizations across the U.S. Growth: 24 acquisitions in under 3 years 13,500+ customers Recognized on Inc. Magazine’s 2024 & 2025 Fastest-Growing Private Companies The Role Entry‑level Associate Customer Success Manager (ACSM) role supporting CSI Hybrid role combining: Microbiology / lab work Quality & documentation review Customer support exposure Support an existing Customer Success Manager by taking ownership of lab sampling and operational workstreams Opportunity to grow into a Customer Success Manager over time Ideal for candidates looking to transition from a science background into a client‑facing career path What You’ll Do Perform microbiology sampling and lab‑related testing activities Review quality documentation and ensure compliance with regulated standards Support customer onboarding, service delivery, and ongoing account needs Serve as a point of contact for customer requests and internal coordination Work closely with Field Technicians and internal teams to support execution Assist in monitoring service delivery and identifying potential issues Support customer retention and satisfaction through responsive communication Analyze basic service data and feedback to improve processes Collaborate cross‑functionally with: Field Service Operations Sales Finance What You Bring Associate’s or Bachelor’s degree REQUIRED in: Biology Microbiology Life Sciences (or related field) 0–1+ years of experience (internships or lab experience strongly preferred) Familiarity or comfort with: Lab environments Microbiology or sampling practices Quality processes and documentation review Detail‑oriented with strong organizational skills Strong work ethic with a “roll up your sleeves” mentality Professional communication and ability to interact with customers Comfortable learning new systems and technology Thrives in a fast‑paced, high‑growth environment What Makes You a Great Fit Recent graduate in Biology, Microbiology, or similar field Hands‑on lab or internship experience Naturally curious, proactive, and a go‑getter mindset Able to quickly learn new processes (expected ramp: ~2–3 months) Comfortable balancing operational work with customer interaction Why You’ll Love It Here Mission‑driven work supporting scientific innovation and safety Hands‑on experience in both lab and customer‑facing environments Clear path into Customer Success Manager and career growth High‑autonomy, high‑performance culture Exposure to leading pharma, med device, and research organizations Competitive compensation + ownership equity Opportunity to help build and shape a growing function Benefits Equity ownership in SSA 401(k) Dental insurance Health insurance (100% covered for employee + family) Life insurance Paid time off Parental leave #J-18808-Ljbffr