IT Product Lead

Role Description

Under the direction of the IT Group Product Owner, the IT Product Lead – CRM serves as the technical lead and product owner for the CRM and client portal products supporting core Group Purchasing Organization (GPO) operations. This role is accountable for the end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud, including API integrations with other enterprise cloud platforms.

The IT Product Lead – CRM requires hands-on technical leadership — guiding architecture decisions, backlog prioritization, and engineering best practices — while collaborating with IT and business stakeholders to drive continuous improvement, value realization, and long-term product strategy.

• Establish product plans and technical roadmaps.
• Work with technical architects to ensure a forward-looking design strategy within the Salesforce ecosystem.
• Collaborate with business and IT leaders on long-term strategies to maintain and enhance the product(s).
• Provide coaching and guidance to a cross-functional team.
• Maintain service costing and resource budgets for their product(s).
• Support highly complex GPO business processes.

Qualifications

• Bachelor's degree in Computer Information Systems or another related field, or equivalent work experience.
• 7+ years in Information Technology in progressive levels of responsibility, with 2+ years in a leadership or team lead capacity preferred.
• Strong understanding of Salesforce Service Cloud and Experience Cloud.
• Experience managing API integrations between Salesforce and other enterprise cloud platforms.
• Strong understanding of creating and maintaining technical backlogs.
• Experience supporting GPO operations, pharmaceutical distribution, or healthcare-related business processes preferred.
• High-level understanding of several components of IT such as Product Management, Technical Architecture, Business Analysis, Testing, or Operations and Support.
• Excellent written and verbal communication skills.

Requirements

• Strong leadership skills with the ability to provide technical direction to a cross-functional team.
• Self-motivated and self-directed with a bias toward action.
• Demonstrated ability to partner and collaborate across organizations.
• Working knowledge of product management methodology and Salesforce platform best practices.
• Strong understanding of SAFe Agile principles and methodology.
• Ability to prioritize workload and consistently meet commitments in a fast-paced environment.
• Excellent interpersonal skills.
• Strong organizational skills with the ability to manage competing priorities.

Benefits

• Medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness.
• Support for working families, including backup dependent care and adoption assistance.
• Behavioral health solutions and paid parental leave.
• Training programs and professional development resources.
• Opportunities to participate in mentorship programs and volunteer activities.